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"Cannot Restore from Backup" error

I think I found the root cause of this restore from icloud backup issue. no solution.

my iphone 6 plus was updated to ios 10 last Thur. when I set up iphone 7 plus, it asked to update to ios 10.0.1. After updating ios, I restored it from icloud backup, it said "cannot restore backup". I picked three diffrent icloud backups that were backed up since Thur (while my iphone 6 had ios 10.0.0.). none of them work.

I tried DFU using itune but still failed. Unfortunately, my iphone 6 no longer have any recent backup from ios 9. Then I tried restoring from very old itune backup on my PC in 2015 and it worked. but this is useless since this backup is one year old.

my wife iphone 7 plus has the same issue with the latest icloud backup (9/18 from her iphone 6 with ios 9) but I was able to restore using old icloud backup from July, which my phone no longer have.

This makes me believe that if you backed up your iphone 6 in ios 10.0.0, then update iphone 7 to 10.0.1. This would fail your restoring. if you have an old backup from ios 9, then it would work.
[doublepost=1474245861][/doublepost]
i hate phones said:
I'm back from my appointment. They couldn't do anything. They didn't think my backup files were corrupt since there were 3 different ones that all failed. They are ordering me a new phone and will call me when it's in. In the mean time I am going to contact iCloud support (which would be the next step anyway) to have them verify that my backups are ok so that when I go in for my new phone, if it happens again I will know if they are the issue or not.

If it's a problem with software version, then if you restore through iTunes to the latest iOS version, that should fix the problem then, but it didn't for me.

This is a pain in the butt. If they don't adjust the IUP process next year, I am not leaving the store or erasing my old phone and handing it over until the new one is restored.
Click to expand...

Read my previous post for detail. in summary, it is not hardware issue. replacing your phone will not help. if you have old icloud backup from ios 9, then it should work. any backup from ios 10.0.0 would fail to restore.

Recovering from itune does not help (even in DFU mode) since your phone is already at 10.0.1.
 
normanfox said:
I think I found the root cause of this restore from icloud backup issue. no solution.

my iphone 6 plus was updated to ios 10 last Thur. when I set up iphone 7 plus, it asked to update to ios 10.0.1. After updating ios, I restored it from icloud backup, it said "cannot restore backup". I picked three diffrent icloud backups that were backed up since Thur (while my iphone 6 had ios 10.0.0.). none of them work.

I tried DFU using itune but still failed. Unfortunately, my iphone 6 no longer have any recent backup from ios 9. Then I tried restoring from very old itune backup on my PC in 2015 and it worked. but this is useless since this backup is one year old.

my wife iphone 7 plus has the same issue with the latest icloud backup (9/18 from her iphone 6 with ios 9) but I was able to restore using old icloud backup from July, which my phone no longer have.

This makes me believe that if you backed up your iphone 6 in ios 10.0.0, then update iphone 7 to 10.0.1. This would fail your restoring. if you have an old backup from ios 9, then it would work.
[doublepost=1474245861][/doublepost]

Read my previous post for detail. in summary, it is not hardware issue. replacing your phone will not help. if you have old icloud backup from ios 9, then it should work. any backup from ios 10.0.0 would fail to restore.

Recovering from itune does not help (even in DFU mode) since your phone is already at 10.0.1.
Click to expand...


My daughter had this problem with iCloud backup but it worked fine when I got her to do an iTunes encrypted backup and restore. Her new iPhone 7 required her to do an update to 10.0.1 and her previous iPhone 6 was also on 10.0.1 but still iCloud backup wouldn't work. iTunes worked first time.
 
normanfox said:
I think I found the root cause of this restore from icloud backup issue. no solution.

my iphone 6 plus was updated to ios 10 last Thur. when I set up iphone 7 plus, it asked to update to ios 10.0.1. After updating ios, I restored it from icloud backup, it said "cannot restore backup". I picked three diffrent icloud backups that were backed up since Thur (while my iphone 6 had ios 10.0.0.). none of them work.

I tried DFU using itune but still failed. Unfortunately, my iphone 6 no longer have any recent backup from ios 9. Then I tried restoring from very old itune backup on my PC in 2015 and it worked. but this is useless since this backup is one year old.

my wife iphone 7 plus has the same issue with the latest icloud backup (9/18 from her iphone 6 with ios 9) but I was able to restore using old icloud backup from July, which my phone no longer have.

This makes me believe that if you backed up your iphone 6 in ios 10.0.0, then update iphone 7 to 10.0.1. This would fail your restoring. if you have an old backup from ios 9, then it would work.
[doublepost=1474245861][/doublepost]

Read my previous post for detail. in summary, it is not hardware issue. replacing your phone will not help. if you have old icloud backup from ios 9, then it should work. any backup from ios 10.0.0 would fail to restore.

Recovering from itune does not help (even in DFU mode) since your phone is already at 10.0.1.
Click to expand...

I wondered this, however I got a 7 plus for my dad that was successfully restored from a 6s iOS 10 backup. I think his phone came with 10.0.1 cause it never prompted for an update (mine did). Also I have a backup from 1am last Tuesday. That was the day ios10 was released right? If so I hadn't updated at that point and that backup still fails. I didn't try any super old iTunes backups though. Mine are from like 2011 lol.

Also, if this were the case...there'd be tons of people having this issue. iCloud support and the genius at the apple store had never heard of the issue. It might still be a software issue but I think it's more complicated than that. I'm just hoping it'll happen to work on a diff phone. If not it's back to iCloud support to trouble shoot and try to recover some data :( they've already confirmed my backups look ok.
 
Last edited:
craig1410 said:
My daughter had this problem with iCloud backup but it worked fine when I got her to do an iTunes encrypted backup and restore. Her new iPhone 7 required her to do an update to 10.0.1 and her previous iPhone 6 was also on 10.0.1 but still iCloud backup wouldn't work. iTunes worked first time.
Click to expand...

was the itune backup originally backed up in ios 9?

my itune backup worked but it is old from ios 9
[doublepost=1474252699][/doublepost]I gave up restoring from my iphone 6. I set up as new device. what a pain!!! I tried very old backup (2015), it worked. also try new backup from iphone 7 itself, and it also worked. This lead to software issue, not hardware.

my wife phone was able to be restored from old backup done in ios 9. the latest backup (also done in ios 9) failed to restore on her iphone 7
 
I just updated to 10.0.2 and my icloud backup from my 6s now works!!!! frees up my weekend from calling iCloud support to troubleshoot since my replacement phone wasn't going to be in til after the 30th (jet black)... yeah i know a new phone prob wouldn't fix the issue, but I was willing to try anything.
 
i hate phones said:
I just updated to 10.0.2 and my icloud backup from my 6s now works!!!! frees up my weekend from calling iCloud support to troubleshoot since my replacement phone wasn't going to be in til after the 30th (jet black)... yeah i know a new phone prob wouldn't fix the issue, but I was willing to try anything.
Click to expand...

Of course, Apple did not list this as one of the "bugs" that the update fixed....shhhhhh, it never existed.
 
i hate phones said:
I just updated to 10.0.2 and my icloud backup from my 6s now works!!!! frees up my weekend from calling iCloud support to troubleshoot since my replacement phone wasn't going to be in til after the 30th (jet black)... yeah i know a new phone prob wouldn't fix the issue, but I was willing to try anything.
Click to expand...
I keep getting an error that says unable to check for update, ive had the phone for 2 days on wifi and I keep getting the error cannot restore from icloud!!! 10.0.2 worked for you? Did you trying a restore on 10.1.1 and it failed?
 
Of course it works with the new update, too bad I have already deleted my iPhone 6 backup (I have a iPhone 7 now) b/c the back-up was too big for my default 5GB icloud storage. But I was able to get all of my pics, vids, and contact from the VZW app.
 
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