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cannot sync get error 13019
- Thread starter bobthecat23
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quick fix
The procedure below worked for me. I have an iPhone 4 and Mac OS 10.6.6.
I really hope this works for you! These kinds of problems are so frustrating.
Good luck, Frank
(1) Attempt to sync your iPhone. It will fail, of course. Don't unplug the iPhone.
(2) In the main iTunes window, on the left part of the window, where it lists all of your playlists and stuff, find the "Devices" heading. Under this heading, it will say something like "Frank's iPhone." Highlight "Frank's iPhone," or whatever it's called on your iTunes.
(3) There will now be tabs across the top of the iTunes window saying:
Summary Info Apps Ringtones Music ... and more. Click on the "Music" tab.
(4) Near the top of the window, look at the long rectangular gray box labeled "Sync Music." One option is called "Include Voice Memos," and its box is currently checked. Uncheck that box.
(5) In the lower right hand corner of the window there is a small box that says "Apply." Click on it. Then the "Sync" box will appear. Click on it.
(6) Your iPhone will sync successfully. It will say at the top of the iTunes window, "iPhone sync is complete; OK to disconnect." But don't disconnect quite yet...
(7) We aren't finished, because you may not be happy to give up on syncing your voice memos. There is a box you recently unchecked called "Include Voice Memos." Now change it back by checking the box.
(8) As in step 5, in the lower right hand corner of the window there is a small box that says "Apply." Click on it. Then the "Sync" box will appear. Click on it.
(9) As in step 6, your iPhone will sync successfully. This time when it tells you that it is OK to disconnect, you can disconnect.
The procedure below worked for me. I have an iPhone 4 and Mac OS 10.6.6.
I really hope this works for you! These kinds of problems are so frustrating.
Good luck, Frank
(1) Attempt to sync your iPhone. It will fail, of course. Don't unplug the iPhone.
(2) In the main iTunes window, on the left part of the window, where it lists all of your playlists and stuff, find the "Devices" heading. Under this heading, it will say something like "Frank's iPhone." Highlight "Frank's iPhone," or whatever it's called on your iTunes.
(3) There will now be tabs across the top of the iTunes window saying:
Summary Info Apps Ringtones Music ... and more. Click on the "Music" tab.
(4) Near the top of the window, look at the long rectangular gray box labeled "Sync Music." One option is called "Include Voice Memos," and its box is currently checked. Uncheck that box.
(5) In the lower right hand corner of the window there is a small box that says "Apply." Click on it. Then the "Sync" box will appear. Click on it.
(6) Your iPhone will sync successfully. It will say at the top of the iTunes window, "iPhone sync is complete; OK to disconnect." But don't disconnect quite yet...
(7) We aren't finished, because you may not be happy to give up on syncing your voice memos. There is a box you recently unchecked called "Include Voice Memos." Now change it back by checking the box.
(8) As in step 5, in the lower right hand corner of the window there is a small box that says "Apply." Click on it. Then the "Sync" box will appear. Click on it.
(9) As in step 6, your iPhone will sync successfully. This time when it tells you that it is OK to disconnect, you can disconnect.
Last edited:
Thanks for the help
I followed your advice and was able to sync just fine. Go figure. We are going on vacation and wanted the movies we had downloaded.
Thanks. Jeanie
I followed your advice and was able to sync just fine. Go figure. We are going on vacation and wanted the movies we had downloaded.
Thanks. Jeanie
iphone
I tried all of those things, but none of them would work except for the restore option. that worked great.
I tried all of those things, but none of them would work except for the restore option. that worked great.
HELP PLEASE with Error 13019 3/17/11
Oops date, 3/27/11
Frank and the others...
I have an iPhone 4 still on 4.2, all of a sudden I have this 13019 issue. There are 8 Voice Memo's showing up under iTunes / iPhone / Music and I can't get rid of them. They do NOT show up on iTunes Library / Music.
I have tried every combination of check / uncheck Voice Memo's in itunes. I had it set to Sync ZERO music. The iPhone based on space shows there is no music on the phone, but in the iPod application the old library is still there.
I have rebooted the iPhone / Computer / iTunes too many times to count.
Short of doing a "Restore as new" anyone know any other option. I don't have that much music, but I am not looking forward to setting up email, passwords and folders for all the applications again.
Thanks
Oops date, 3/27/11
Frank and the others...
I have an iPhone 4 still on 4.2, all of a sudden I have this 13019 issue. There are 8 Voice Memo's showing up under iTunes / iPhone / Music and I can't get rid of them. They do NOT show up on iTunes Library / Music.
I have tried every combination of check / uncheck Voice Memo's in itunes. I had it set to Sync ZERO music. The iPhone based on space shows there is no music on the phone, but in the iPod application the old library is still there.
I have rebooted the iPhone / Computer / iTunes too many times to count.
Short of doing a "Restore as new" anyone know any other option. I don't have that much music, but I am not looking forward to setting up email, passwords and folders for all the applications again.
Thanks
Last edited:
iphone 4 music sync problem
Couldn't get newly added music/playlists to sync
summary>
sync only checked songs and videos
music sync music checked
selected playlists albulms checked
*automatically fill free space with songs checked** THE FIX
check songs/playlists desired
sync
Couldn't get newly added music/playlists to sync
summary>
sync only checked songs and videos
music sync music checked
selected playlists albulms checked
*automatically fill free space with songs checked** THE FIX
check songs/playlists desired
sync
+1
Made me remember that I also did exactly this sometime last year when I upgraded to a higher JB. Recommend everyone trying this first for 13019 before more elaborate solutions.Thank goodness for sites like this
Many of my friends think that I'm an expert in resolving hi-tech problems. I would never have that image without sites like this one. I extend my sincere thanks to those who generously help us with our challenges.
Many of my friends think that I'm an expert in resolving hi-tech problems. I would never have that image without sites like this one. I extend my sincere thanks to those who generously help us with our challenges.
I'm using 4.3.2 (untethered Jailbreak)
I had to just delete all voice memos on iPhone. I knew none of them were important so I didn't bother ssh'ing and copying them over manually.
NOTHING else worked.
In the end I had everything unchecked, I deleted VM's on device, then sync'd, when that was done I went back in check everything I wanted sync'd and the re-sync'd device.
Thanks for this thread, it pointed me in the right direction!
I had to just delete all voice memos on iPhone. I knew none of them were important so I didn't bother ssh'ing and copying them over manually.
NOTHING else worked.
In the end I had everything unchecked, I deleted VM's on device, then sync'd, when that was done I went back in check everything I wanted sync'd and the re-sync'd device.
Thanks for this thread, it pointed me in the right direction!
Same thing with me - saved my voice memos somewhere else on my harddisk, deleted them on my iPhone 4 and synced normally all of my music. Thanks for the tip!
hey guys, i've tried basically every way above but still it couldn't work.. can't delete the voice memo in my phone just yet cuz i need them but still couldn't have them synced into the computer.. it's driving me nuts!
I guess that's what you have to do...
Wish you the best of luck!
I was going nutz at this too like everyone else... at the end i just deleted all of my voice memos from the iphone.... i know it sucks to hear but i also tried EVERY SINGLE POSSIBLE thing that was suggested in the forum... this is the only thing that worked for me.hey guys, i've tried basically every way above but still it couldn't work.. can't delete the voice memo in my phone just yet cuz i need them but still couldn't have them synced into the computer.. it's driving me nuts!
Wish you the best of luck!
I just encountered this error this morning when syncing. Since my last sync I started using the free Dragon voice conversion app on my iPhone 4. I never check "include voice memos" though. There is a strong indication that voice memos somehow causes this problem. I wonder if Apple is on this?
Thanks, Rich
Thanks, Rich
Success
Took me forever to get my phone to sync. On the Music tab, make sure that you uncheck:
Include Music Videos
Include Voice Memos
And that the "Entire music library" radio button is selected. Then uncheck Sync Music and sync the phone.
Cheers,
Brian
Almost Legendary
almostlegendarymusic.com
Took me forever to get my phone to sync. On the Music tab, make sure that you uncheck:
Include Music Videos
Include Voice Memos
And that the "Entire music library" radio button is selected. Then uncheck Sync Music and sync the phone.
Cheers,
Brian
Almost Legendary
almostlegendarymusic.com
iPhone cannot be synced. Unknown error occurred (13019)
I got this error ("iPhone cannot be synced. Unknown error occurred (13019).") alot for the past couple of weeks. Sync seemed to be updating things on the phone, but I was getting duplicate Contacts and dropping others.
Today, I again got message, "iTunes has stopped working." Choices were Terminate or Check web for details. By doing the latter, I found:
Problem Event Name: APPCRASH.
Trying again, Sync froze after Backed up, Prepared to sync, Synced Contacts, then Bookmarks, and Something-else seemed to sync. Went it got to the 4th of 13 photos optimized (Step 5 of 5 although none were new). It froze.
This is August 2011 - long time for Apple to allow what seems to be more that a year-old problem.
Making it worse: When I followed the steps suggested by iTunes help, I was just thrown off the internet!
When I got to talk with an Apple Help person, she said I'd have to pay $29 to support the help line or go to an Apple store and get 15 minutes of free advice. I don't know how I would be able to test Sync without my big old Dell PC.
I removed the photo option from iTunes Sync and it ran through without locking up, but I still have duplicate Contacts, out-of-date photos, and am uncertain of why.
Isn't it an old problem and don't I have a failure of my iPhone here? Any suggestions?
I got this error ("iPhone cannot be synced. Unknown error occurred (13019).") alot for the past couple of weeks. Sync seemed to be updating things on the phone, but I was getting duplicate Contacts and dropping others.
Today, I again got message, "iTunes has stopped working." Choices were Terminate or Check web for details. By doing the latter, I found:
Problem Event Name: APPCRASH.
Trying again, Sync froze after Backed up, Prepared to sync, Synced Contacts, then Bookmarks, and Something-else seemed to sync. Went it got to the 4th of 13 photos optimized (Step 5 of 5 although none were new). It froze.
This is August 2011 - long time for Apple to allow what seems to be more that a year-old problem.
Making it worse: When I followed the steps suggested by iTunes help, I was just thrown off the internet!
When I got to talk with an Apple Help person, she said I'd have to pay $29 to support the help line or go to an Apple store and get 15 minutes of free advice. I don't know how I would be able to test Sync without my big old Dell PC.
I removed the photo option from iTunes Sync and it ran through without locking up, but I still have duplicate Contacts, out-of-date photos, and am uncertain of why.
Isn't it an old problem and don't I have a failure of my iPhone here? Any suggestions?
Same problem, but morphed?
OLD PROBLEM: iTunes (ver 10.4.0.80) was running and syncing, but after syncing it gave me an error message:
The iPhone, Ed's iPhone, cannot be synced. Unknown error occurred (13019).
After I changed some Settings and turned off updates of photos or songs, iTunes-Sync no longer gives me that error message, but does not seem to sync properly.
All my software is updated to the latest and Apple-Care Diagnostics does not indicate any problem; I saved it log.
NEW SYMPTOMS OF MAYBE THE SAME PROBLEM
I spent hours merging and deleting about Google Contacts on my PC, getting 'em down to 775.
On my iPhone 3GS SN 859364J63NP, model MC135LL, iOS ver 4.3.5(8L1),
I changed Settings by: Settings > Mail, contacts, calendars > Account (contacts, calendars)
Mail off
Contacts on
Calendars on
Under Settings > Fetch New Data I turned PUSH off.
This seemed to have eliminated all previous Contacts accessible on my iPhone via Groups >:
1) 'On My iPhone>' 'All on My iPhone.'
2) 'Exchange' 'Exchange Global Address List>'.
'Exchange' Contacts>', however, has 890 Contacts, i.e, 115 old, mostly duplicate contacts that I do not want and have eliminated on the PC.
At the bottom of iTunes > Info Tab> Advanced, it reads During the next sync only, iTunes will replace The selected information on this iPhone with information from this computer.
This, to me, means it should delete all my Contacts on my iPhone and replace them with the Google Contacts on my PC. Under Advanced, I check Contacts, but no replacement occurred, no error message, the phone was left with the same 115 unwanted items.
How do I eliminate them from the iPhone and avoid getting them back?
Syncing seems to run without error, but does not eliminate on the iPhone the contacts I eliminated on the PC.
A possibly related problem is that iTunes now has a header Previous iTunes Library. I have not been able to find out how to load another, more recent, Library file.
Thanks for any tips, Ed
OLD PROBLEM: iTunes (ver 10.4.0.80) was running and syncing, but after syncing it gave me an error message:
The iPhone, Ed's iPhone, cannot be synced. Unknown error occurred (13019).
After I changed some Settings and turned off updates of photos or songs, iTunes-Sync no longer gives me that error message, but does not seem to sync properly.
All my software is updated to the latest and Apple-Care Diagnostics does not indicate any problem; I saved it log.
NEW SYMPTOMS OF MAYBE THE SAME PROBLEM
I spent hours merging and deleting about Google Contacts on my PC, getting 'em down to 775.
On my iPhone 3GS SN 859364J63NP, model MC135LL, iOS ver 4.3.5(8L1),
I changed Settings by: Settings > Mail, contacts, calendars > Account (contacts, calendars)
Mail off
Contacts on
Calendars on
Under Settings > Fetch New Data I turned PUSH off.
This seemed to have eliminated all previous Contacts accessible on my iPhone via Groups >:
1) 'On My iPhone>' 'All on My iPhone.'
2) 'Exchange' 'Exchange Global Address List>'.
'Exchange' Contacts>', however, has 890 Contacts, i.e, 115 old, mostly duplicate contacts that I do not want and have eliminated on the PC.
At the bottom of iTunes > Info Tab> Advanced, it reads During the next sync only, iTunes will replace The selected information on this iPhone with information from this computer.
This, to me, means it should delete all my Contacts on my iPhone and replace them with the Google Contacts on my PC. Under Advanced, I check Contacts, but no replacement occurred, no error message, the phone was left with the same 115 unwanted items.
How do I eliminate them from the iPhone and avoid getting them back?
Syncing seems to run without error, but does not eliminate on the iPhone the contacts I eliminated on the PC.
A possibly related problem is that iTunes now has a header Previous iTunes Library. I have not been able to find out how to load another, more recent, Library file.
Thanks for any tips, Ed
That trick didn't work for me...but what did work, is deleting all Voicememos from my phone on the phone, using the recorder app. I'd somehow got triplicates of my voicememos. I also unchecked sync voicememos under my music. Then when I synced my music it all worked.
Hope this helps somebody. I've sure been frustrated today trying to figure this out.
Hope this helps somebody. I've sure been frustrated today trying to figure this out.
Hi,
I've been getting the same error code the last week or so whenever I plug my ipod touch into my computer. I keep my itunes & computer hard drive clear of music etc (keep music on an external hard drive if/when needed) so I have my ipod set to manage music manually rather than autosync.
At first it would come up with the error, I'd click to get rid of the message & just carry on doing what I wanted, adding music etc & it worked fine. But now I find that though newly added songs show up on my ipod when it's plugged into the computer, they disappear once it's disconnected as if they were never uploaded onto it. Also I have never used the voicememo thing at all & obviously since my ipod does not automatically sync I can't just go to the music tab & uncheck that selection as it isn't possible to check or uncheck anyway without switching to autosync.
Just wondering if anyone knows a solution to this issue when the ipod is not set to autosync? Or am I going to just have to restore & reupload everything?
Any help much appreciated.
I've been getting the same error code the last week or so whenever I plug my ipod touch into my computer. I keep my itunes & computer hard drive clear of music etc (keep music on an external hard drive if/when needed) so I have my ipod set to manage music manually rather than autosync.
At first it would come up with the error, I'd click to get rid of the message & just carry on doing what I wanted, adding music etc & it worked fine. But now I find that though newly added songs show up on my ipod when it's plugged into the computer, they disappear once it's disconnected as if they were never uploaded onto it. Also I have never used the voicememo thing at all & obviously since my ipod does not automatically sync I can't just go to the music tab & uncheck that selection as it isn't possible to check or uncheck anyway without switching to autosync.
Just wondering if anyone knows a solution to this issue when the ipod is not set to autosync? Or am I going to just have to restore & reupload everything?
Any help much appreciated.