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James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
Since the newest update (10.12.3) I've had trouble waking my computer from sleep overnight. During the day it's no problem, so it must be something about the duration that it's out?

When I lift the lid, it's a black but backlit screen (and the logo is glowing on the back) and I'm unable to change that without cold booting it. I'd say this has happened 60% of the nights since updating.

Anyone else having these problems? Any tips?
 

deany

macrumors 68030
Sep 16, 2012
2,873
2,086
North Wales
mine was doing this on Sierra plugged to a 4K Samsung monitor

I was also leaving a spare phone (android) plugged in to charge over night.

Hopefully the link I posted and just wireless mouse and keyboard will fix my 2015.

Hope yours is okay now as well, although I understand your 2015 issue was also occurring sans monitor.
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
Yesterday, woke no problem. Today, back to the black screen. Really annoying. I will try the Genius Bar, though I know it won't be overly helpful.
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
DiskUtil said I needed to repair the drive, which I did. Genius Bar was optimistic that would solve the problem, but it did not... Will try to call again today.
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
Had the screen replaced twice now, and it happened this morning. Very much hoping it's software.
 

im_ashley

macrumors newbie
Jan 26, 2017
24
0
Had the screen replaced twice now, and it happened this morning. Very much hoping it's software.
So sorry to hear that. If and all possible the best thing to do is to reset the Mac itself. Having 15" with 10.12.3 here. Nothing so far. Has this issue affected your battery life in anyway? How much you are getting?
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
So sorry to hear that. If and all possible the best thing to do is to reset the Mac itself. Having 15" with 10.12.3 here. Nothing so far. Has this issue affected your battery life in anyway? How much you are getting?
Already entirely reset, both from backup and as entire restore. Happened again this morning so I'm going back in. Have video proof of it all so maybe they can replace the entire machine or something.

Battery life has been great, a comfortable 8 hours across several tasks. The least of my worries.
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
For posterity, I'll update this again. So far they have replaced:

The screen 2x
The top case 1x
The logic board 1x
The bottom case 1x

Basically nothing is original. Now they're sending it to the Depot with a "blank check" to see if they can fix it. So glad I've taken videos/photos along the way because I wouldn't believe myself at this point. Just amazingly frustrating.
 

diamond.g

macrumors G4
Mar 20, 2007
11,223
2,511
OBX
For posterity, I'll update this again. So far they have replaced:

The screen 2x
The top case 1x
The logic board 1x
The bottom case 1x

Basically nothing is original. Now they're sending it to the Depot with a "blank check" to see if they can fix it. So glad I've taken videos/photos along the way because I wouldn't believe myself at this point. Just amazingly frustrating.
I would be curious to know if the 10.12.4 beta would fix your issue, as you have said you started having the problem when you loaded 10.12.3.
 

im_ashley

macrumors newbie
Jan 26, 2017
24
0
Already entirely reset, both from backup and as entire restore. Happened again this morning so I'm going back in. Have video proof of it all so maybe they can replace the entire machine or something.

Battery life has been great, a comfortable 8 hours across several tasks. The least of my worries.
I would recommend a fresh reset just in case. That's great to hear about the battery life of yours. I was planning to buy couple of them for my office. Even though Apple promises 10 hrs I wanted a rough estimate of the actual hours. The 8 hours your are achieving is with low/medium/high brightness? Even though we'll be dealing with AutoCad in Mac, most of the time it'll be Google Enterprise Cloud Services. If you don't mind please state your usage scenario too for the 8 hours.

Thanks!
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
I would be curious to know if the 10.12.4 beta would fix your issue, as you have said you started having the problem when you loaded 10.12.3.
Been on it. The public beta, anyway. Did not work - In fact, I brought in videos of that and the current built to show them. Same problem. Just bizarre to me.

Edit: The problem isn't new to 10.12.3 - it happened daily when I had my Cinema Display. But I assumed that was the problem - not the computer. After I sold the display, the problem persisted. Sorry for confusion.
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Delete the deep sleep / haibiration img (file) and so smc and nvram reset.

That should solve your issue.
One or the first things I tried, unfortunately.
 

iamMacPerson

macrumors 68040
Jun 12, 2011
3,488
1,927
AZ/10.0.1.1
I'M HAVING THIS SAME PROBLEM. I'm so glad I'm not alone. Just bought this machine off eBay for a screaming deal. It's 4 months old (2.2, Iris Pro base model 2015 15") and already had the logic board and SSD replaced. The machine keeps kernel panicking too, citing a problem with not being able to reach the 'SATA HDD' and that it was 'Terminating'. Also listed other 'Thread Crashes'.

I got the computer when 10.12.2 was the current release. 10.12.3 did not fix the issue.

EDIT: Also tried setting the machine up from a fresh copy of 10.12.3 from the App Store. Erase and Reinstall with NO data migration. Safe boot, multiple NVRAM and SMC resets, 10.12.4 beta, and NOTHING has fixed it. I'm going to try installing 10.11.6 and see if that fixes it. Nothing left to loose now.
 
Last edited:

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
I'M HAVING THIS SAME PROBLEM. I'm so glad I'm not alone. Just bought this machine off eBay for a screaming deal. It's 4 months old (2.2, Iris Pro base model 2015 15") and already had the logic board and SSD replaced. The machine keeps kernel panicking too, citing a problem with not being able to reach the 'SATA HDD' and that it was 'Terminating'. Also listed other 'Thread Crashes'.

I got the computer when 10.12.2 was the current release. 10.12.3 did not fix the issue.

EDIT: Also tried setting the machine up from a fresh copy of 10.12.3 from the App Store. Erase and Reinstall with NO data migration. Safe boot, multiple NVRAM and SMC resets, 10.12.4 beta, and NOTHING has fixed it. I'm going to try installing 10.11.6 and see if that fixes it. Nothing left to loose now.

Glad I'm not the only one. Is yours still under warranty, if so new? I'm so glad I added AppleCare.

They've told me they will replace the machine if it continues to happen after this final repair. By their billing (which of course they don't "pay" like a consumer would) they've now done $3300 of extra work into a $2200 computer so... whatever floats their bot, I suppose.

Certainly let me know if 10.11.6 fixes it. I suspect it won't - at least, it still happened to me when I was on that OS, but I was constantly plugged into a Cinema Display, which I blamed the problem on.

Please keep me posted, and I'll do the same.
 

iamMacPerson

macrumors 68040
Jun 12, 2011
3,488
1,927
AZ/10.0.1.1
Glad I'm not the only one. Is yours still under warranty, if so new? I'm so glad I added AppleCare.

They've told me they will replace the machine if it continues to happen after this final repair. By their billing (which of course they don't "pay" like a consumer would) they've now done $3300 of extra work into a $2200 computer so... whatever floats their bot, I suppose.

Certainly let me know if 10.11.6 fixes it. I suspect it won't - at least, it still happened to me when I was on that OS, but I was constantly plugged into a Cinema Display, which I blamed the problem on.

Please keep me posted, and I'll do the same.

I'm still under warranty luckily. I'm going to keep pushing them to fix it. I'm in contact with a senior advisor, but I'm not exactly down the street from the Apple Store.

Please keep me posted too. Question, has your machine Kernel Panicked?
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
I can't believe that it's escalated this far and the've only now offered to replace the machine

Right? It's really insane. It's now been shipped 5 times to the Depot.
[doublepost=1487610991][/doublepost]
I'm still under warranty luckily. I'm going to keep pushing them to fix it. I'm in contact with a senior advisor, but I'm not exactly down the street from the Apple Store.

Please keep me posted too. Question, has your machine Kernel Panicked?

Gotcha. Luckily, I am. Will certainly let you know the "resolution."
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
Doesn't surprise me. My 2011 15" MBP had 8 logic board replacements before they swapped it with a 2012 Retina. Even then I had to pay an 'upgrade fee'.

Damn. At this point, I'd gladly pay an upgrade fee. Heck, I don't mind if they replace it with an identical 2015 model - just a full functional computer would be nice...
 

ge.caroline

macrumors newbie
Jan 22, 2017
26
2
Damn. At this point, I'd gladly pay an upgrade fee. Heck, I don't mind if they replace it with an identical 2015 model - just a full functional computer would be nice...
I would recommend a fresh reset just in case. That's great to hear about the battery life of yours. I was planning to buy couple of them for my office. Even though Apple promises 10 hrs I wanted a rough estimate of the actual hours. The 8 hours your are achieving is with low/medium/high brightness? Even though we'll be dealing with AutoCad in Mac, most of the time it'll be Google Enterprise Cloud Services. If you don't mind please state your usage scenario too for the 8 hours.

Thanks!
@James.K.Polk Did you buy this off e-bay or something? or new? The way you can take up this case depends on that. I would like to know the battery life of 2015 too, for comparison. Mine has been drastic.
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
@James.K.Polk Did you buy this off e-bay or something? or new? The way you can take up this case depends on that. I would like to know the battery life of 2015 too, for comparison. Mine has been drastic.

Brand new, and from the Apple Store.

Edit: Battery is great, 8ish hours with usual social/Word/browsing.
 
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