Can't buy reserved AT&T iPhone 4S!?

Discussion in 'iPhone' started by wingsabr, Oct 30, 2011.

  1. wingsabr macrumors 6502

    wingsabr

    Joined:
    Dec 13, 2008
    #1
    I reserved a 32gb iPhone 4S last for pick up today. I checked in at Apple at 11am and the guy said he can't sell because they got some email that forbids AT&T sales until 4p.

    Anyone know what's going on?
     
  2. r2shyyou macrumors 68000

    r2shyyou

    Joined:
    Oct 3, 2010
    Location:
    Paris, France
    #2
    That's very strange. And it was an Apple Store rep (as opposed to an AT&T store rep) saying that they couldn't sell AT&T iPhones until 4pm? To answer your question, I don't know what's going on with that but that sure is strange.
     
  3. andyx3x macrumors 65816

    Joined:
    Mar 1, 2011
    #3
    Doesn't seem right to me. I would have asked someone else.
     
  4. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #4
    Sounds like the sales rep wanted to make sure that there was a 32GB 4S put aside for someone he knows. ;)
     
  5. wingsabr thread starter macrumors 6502

    wingsabr

    Joined:
    Dec 13, 2008
    #5
    Yes it was the Apple checkin guy. They even said it to a couple other people....it was really weird
     
  6. Surely Guest

    Surely

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    Oct 27, 2007
    Location:
    Los Angeles, CA
    #6
    Are you sure he knew you reserved it? Maybe he thought you were a walk-in.....
     
  7. andyx3x macrumors 65816

    Joined:
    Mar 1, 2011
    #7
    If they had them in stock, it still shouldn't matter. In either scenario.
     
  8. labman macrumors 604

    labman

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    Mich near Detroit
  9. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #9
    It does matter. They hold their stock for reserved orders until 4pm, I believe. After 4pm, they sell whatever is left to walk-ins.
     
  10. wingsabr thread starter macrumors 6502

    wingsabr

    Joined:
    Dec 13, 2008
    #10
    Yea showed him the checkin screen from the apple app. Gonna try att store...will report back
     
  11. fr4c macrumors 65816

    fr4c

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    Jul 27, 2007
    Location:
    Hamster wheel
    #11
    Could be AT&T activations are down, I've seen it happen. Though I'm not sure where the after 4PM came from.
     
  12. wingsabr thread starter macrumors 6502

    wingsabr

    Joined:
    Dec 13, 2008
    #12
    Called a couple Apple stores because AT&T wouldn't answer...they said the activation servers are down.
     
  13. vitzr macrumors 68030

    vitzr

    Joined:
    Jul 28, 2011
    Location:
    California
    #13
    Apple sets the rules, not AT&T. However it's easy for an employee to say whatever he or she wants if they don't have the answer and are too lazy to get help from their manager.

    It happens at all different kinds of stores all the time. It's not Apples failing. They hire & train. At the end of the day not every employee is perfect, nor as interested in serving the customer as they should.

    If AT&T activations are down, Apple will still sell you the phone, explain that activations are down & they have a priority number to call at AT&T. When the system comes up AT&T calls you and completes the activation.

    Moral of the story, if you don't get what you want simply ask for the store manager, they will be happy to assist you. Apple stores are very well run.
     
  14. Surely Guest

    Surely

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    Oct 27, 2007
    Location:
    Los Angeles, CA
    #14
    Since Apple hires and trains, it is, at least partially, their failing.
     
  15. PPFee, Oct 30, 2011
    Last edited: Oct 30, 2011

    PPFee macrumors 6502

    PPFee

    Joined:
    Feb 27, 2011
    #15
    I and a few others have been trying to activate phones since last night and having issues with activation. Some time around midnight CST the myatt.com site went down for maintenance, and at 6 a.m. the normal maintenance message was changed to please re-visit the site after 5p.m. on sunday the 30th. This seems to jive appropriately with the O.P. Thanks to Dave for pointing me to this thread.
     
  16. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #16
    What's your point? Why did you quote my post?:confused:

    I was referring to the situation vitzr created in his post, where an Apple employee gives a false reason (lies) because they don't know the real reason or are too lazy/badly trained to find out for you.
     
  17. PPFee macrumors 6502

    PPFee

    Joined:
    Feb 27, 2011
    #17
    Wow Thats funny, my apologies. I have no explanation, didn't even notice that i quoted your post till i saw your response in my inbox, it wasn't intentional and has been corrected. All i can say is half my focus is watching the saints losing to the rams which defies all logic.
     
  18. Skydivincoastie macrumors member

    Joined:
    Oct 31, 2008
    #18
    I went in the Apple store today...reserve ready, and picked it up..I was in and out in under 3 minutes...and It was the full 649.99 so I plugged it in, unlocked it became!
     
  19. PPFee macrumors 6502

    PPFee

    Joined:
    Feb 27, 2011
    #19
    Your in the U.S. and did you activate on ATT? New line, upgrade, or just sim swap. If its just a sim swam i don't see how its relevant.
     
  20. PPFee, Oct 30, 2011
    Last edited: Oct 30, 2011

    PPFee macrumors 6502

    PPFee

    Joined:
    Feb 27, 2011
    #20
    op: out of curiosity what time zone are you in?
     
  21. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #21
    They were probably having some issues with their servers.
     
  22. Skydivincoastie macrumors member

    Joined:
    Oct 31, 2008
    #22
    I had an existing line, but i just went in, said I wanted a device only, took my sim out my iPhone 4, it worked...Came home, did a restore on the 4s, and it said it was unlocked...BUT other people in the store were upgrading their AT&T lines next to me...no problems...There was a dozen people upgrading at the same time with a specialist in the store...
     
  23. PPFee macrumors 6502

    PPFee

    Joined:
    Feb 27, 2011
    #23
    That answers that, thanks. Servers worked fine for me after 5 pm.
     
  24. Glass Envelope macrumors newbie

    Joined:
    Jun 17, 2011
    #24
    AT&T had a DNS outage that started sometime yesterday morning.
     

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