On occasion I need to send a few faxes, and I do so via an Epson Artisan 837 (I also have a USB fax modem, but Apple removed that function from the OS quite some time ago).
Then I installed Mojave and suddenly I couldn't do so anymore.
I found this thread here which pretty much describes the problem except without a solution. In contrast to that thread, though, where a poster in a reply said they had no issues using their Epson product (the OP had a Brother), my problem is with an Epson. Simply put, if I select Epson Fax, there is no setting to select a recipient and the Print button doesn't change to Fax. If I hit Print, it sends it to the Fax driver, but (presumably because there's no recipient info) the fax fails.
I went to Epson's product page and downloaded all the latest software and installed it, without any effect.
Then I thought about that other thread's topic: "Cannot fax from Apple created apps on Mojave." So I opened the same pdf in GraphicConverter rather than the default, Preview, and all of a sudden all the old options were there in the Fax Artisan 837 driver, and I could enter a recipient and fax. For some reason it's only from Apple's apps that I cannot fax--I also tried Safari and Pages. Strangely, the Fax Artisan options in Apple's apps aren't exactly the same as the regular printer options: I don't get a "Supply Levels" selection for the Fax driver, which appear under "Printer Features" when the printer driver is selected. So I'm not somehow simply seeing the same Epson printing driver when I select Fax Artisan.
Any ideas?
image on the left: the fax driver options in Preview
image on the right: the fax driver options in GraphicConverter
Then I installed Mojave and suddenly I couldn't do so anymore.
I found this thread here which pretty much describes the problem except without a solution. In contrast to that thread, though, where a poster in a reply said they had no issues using their Epson product (the OP had a Brother), my problem is with an Epson. Simply put, if I select Epson Fax, there is no setting to select a recipient and the Print button doesn't change to Fax. If I hit Print, it sends it to the Fax driver, but (presumably because there's no recipient info) the fax fails.
I went to Epson's product page and downloaded all the latest software and installed it, without any effect.
Then I thought about that other thread's topic: "Cannot fax from Apple created apps on Mojave." So I opened the same pdf in GraphicConverter rather than the default, Preview, and all of a sudden all the old options were there in the Fax Artisan 837 driver, and I could enter a recipient and fax. For some reason it's only from Apple's apps that I cannot fax--I also tried Safari and Pages. Strangely, the Fax Artisan options in Apple's apps aren't exactly the same as the regular printer options: I don't get a "Supply Levels" selection for the Fax driver, which appear under "Printer Features" when the printer driver is selected. So I'm not somehow simply seeing the same Epson printing driver when I select Fax Artisan.
Any ideas?
image on the left: the fax driver options in Preview
image on the right: the fax driver options in GraphicConverter