can't install Office 2008 update (again)

Discussion in 'Mac Apps and Mac App Store' started by jackc, Aug 13, 2008.

  1. jackc macrumors 65816

    jackc

    Joined:
    Oct 19, 2003
    #1
    This happened with the previous update, 12.1.1. Apparently a widespread problem, I reinstalled Office and was able to install that update. I haven't messed with any Office-related files that I'm not supposed to. Now I've got the same thing again. The error message is, "You cannot install Office 2008 12.1.2 Update on this volume. A version of the software required to install this update was not found on this volume."

    Do I need to reinstall this thing every time?
     
  2. n0de macrumors 6502

    Joined:
    Feb 3, 2005
    #2
    Fix for broken 12.1.2 Office Update

    This works if you have messed with your files (Monolingual, XSlimmer), It can't hurt to try it even if you have not run one of these programs.

    1) Download the 12.1.1 update directly from Microsoft's Mactopia website.
    2) Mount the downloaded DMG file and copy the installer to your desktop.
    3) Right-click the installer and select "show package contents"
    4) Navigate to Office 2008 12.1.1
    Update/Contents/Resources/package_updatable and open the file in TextEdit
    5) Scroll to the bottom and find the line "found_valid_version=False"
    6) Change False to True
    7) Then delete all the text below until the start of "if not
    found_valid_version:" Making sure that line is not deleted!
    8) Close the window, it will ask if you want to overwrite the file. Say yes.
    9) Close the finder window and then run the installer like normal.
    10) Reboot.

    The first time you open an Office app after this it will take a long time, after that first launch everything should be OK.

    The credit for this fix goes to Andrew Murton on the thesource.ofallevil.com forum.

    Note: This update does not fix the CGIBitmap error that fills up your logs.
     
  3. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #3
    I wish I had read this last night! This sounds like a much easier fix than what I had to do:

    1. Uninstall Office 2008
    2. Reinstall Office 2008
    3. Install 12.1.0 SP1
    4. Install 12.1.1
    5. Install 12.1.2
    6. Run Monolingual again

    By the way, Monolingual sure saves a LOT of space:
    Office 2008 before Monolingual: 933.7MB
    Office 2008 after Monolingual: 698.2MB
    Savings: 235.5MB or 25.2%
     
  4. Insulin Junkie macrumors 65816

    Insulin Junkie

    Joined:
    May 5, 2008
    Location:
    Mainland Europe
    #4
    Yeah that helped me too. I too use Monolingual. (Spankin' app by the way) =)
     
  5. iPoodOverZune macrumors regular

    iPoodOverZune

    Joined:
    Jan 13, 2007
    Location:
    LOST
    #5

    Do I need to do that hack first on 12.1.1 and then apply 12.1.2 normally? Or can I do that directly on 12.1.2 and run it to update?
     
  6. ssh macrumors member

    Joined:
    May 6, 2005
    #6
    It works directly on the 12.1.2 update. Sweet!

    Do I need to run Monolingual again? I'm assuming so from the looks of the update...
     
  7. ssh macrumors member

    Joined:
    May 6, 2005
    #7
    My deepest thanks for this! It has saved me an amazing amount of headache...
     
  8. jackc thread starter macrumors 65816

    jackc

    Joined:
    Oct 19, 2003
    #8
    Anyone else have a problem mounting the dmg file from Mactopia?
     
  9. dtggm macrumors newbie

    Joined:
    Aug 20, 2008
    #9

    This didn't work for me. Neither did uninstalling and reinstalling Office.

    This is sooo frustrating.
     
  10. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #10
    That's because MS still use ret*rded incremental updates that require previous updates.

    You need to install .1.0 first before installing .1.1, then .1.2, etc.

    HUGE waste of time.
     
  11. cladeira macrumors newbie

    Joined:
    Aug 28, 2008
    #11
    What if when I try to install 12.1.0 update it says that it cannot find the right software version to update. What should I do?

    Thanks,

    :confused:
     
  12. NATO macrumors 68000

    NATO

    Joined:
    Feb 14, 2005
    Location:
    Northern Ireland
    #12
    I had this problem too, what worked for me was to download each update from the Microsoft website, restart my Mac and install the first update. Then restart. Install the second update, restart... etc etc. Worked every time.
     
  13. windowpain macrumors 6502a

    Joined:
    Apr 19, 2008
    Location:
    Japan
    #13
    I'm also having problems installing the update (12.1.0 for me.) The installer hangs..tried it a few times now, won't work and I have to force quit. Why is the download so big? I think it was 450mb!

    Also I downloaded the update from the mactopia website and that tells me It can't find an version of the software to upgrade.. :confused:

    Anyway, I found a solution! Delete this steaming, unflushed turd of an excuse for an office suite and install open office 3.0 Beta.

    Office 2004 wasn't so bad, but 2008 is awful.. takes an age to open, crashes frequently, is confusing to use.. very angry I paid money for it. (and to think I nearly bought the japanese version too, why they can't have multi lingual versions is beyond me.)

    If I'm going to use beta software, I might as well use a free version. /rant
     
  14. MorzillA macrumors 6502

    MorzillA

    Joined:
    May 16, 2007
    Location:
    Miami
    #14
    Dang!!! :(

    And here I am trying to get Office '08 for my Mini......even though I have installed NeoOffice and I have had no problem at all!! Matter of fact I have Downloaded and running Open Office for XP/bootcamp. and honestly I would thought that Microsoft would get it's _______ together and get things working right!
    Guess they are still trying to fix Vista.........still!?





    :apple:
     
  15. cladeira macrumors newbie

    Joined:
    Aug 28, 2008
    #15
    Office 2008 update

    I gave up...I am just using office 2008 without the update. It is not crashing on me and I am disappointed. But, I do not know what else do do...

    :mad:
     
  16. maconequity macrumors newbie

    Joined:
    Sep 10, 2008
    #16
    "1) Download the 12.1.1 update directly from Microsoft's Mactopia website.
    2) Mount the downloaded DMG file and copy the installer to your desktop.
    3) Right-click the installer and select "show package contents"
    4) Navigate to Office 2008 12.1.1
    Update/Contents/Resources/package_updatable and open the file in TextEdit
    5) Scroll to the bottom and find the line "found_valid_version=False"
    6) Change False to True
    7) Then delete all the text below until the start of "if not
    found_valid_version:" Making sure that line is not deleted!
    8) Close the window, it will ask if you want to overwrite the file. Say yes.
    9) Close the finder window and then run the installer like normal.
    10) Reboot
    ."

    Hello,
    when i close the Textedit window, the t asks me if i want to save it, I click save, but then tells me this file cannot be saved. How can I overwrite this file?

    Thxs
     
  17. eellerto macrumors newbie

    Joined:
    Aug 26, 2008
    #17
    what next, if text edit doesn't work?

    I successfully made the changes in text edit and was able to save them, but I still get the same stupid error message (..can't find original software....)! I rebooted and tried again, same error. Anyone else had this problem?
     
  18. Old Muley macrumors 6502a

    Old Muley

    Joined:
    Jan 6, 2009
    Location:
    Titletown USA
    #18
    For what it's worth, n0de's advice will also work when trying to update to 12.1.7...
     
  19. carlo808 macrumors newbie

    Joined:
    Apr 27, 2009
    #19
    Worked with a little tweak

    Found this -

    http://www.macintouch.com/readerreports/office2008/index.html#d23apr2009

    After mounting the disk image, I copied the contents to my desktop. It then let me save the edited file it mentions (package updatable).

    Just mounting the disk image did not allow me to save an edited file (I realized that it was trying to save to a "locked" disc, like trying to save a file from a CD back to the CD).

    Found my Office 2008 application and worked like a charm....
     
  20. rrOlaf macrumors newbie

    Joined:
    Sep 24, 2009
    #20
    Thank you so much, you saved me time and pain... I had been trying to fix this for hours!
    worked like a charm

    if this can help anyone i was updating to 12.1.0 directly after installing office 2008 (standard install) on snow leopard
     
  21. Dewald macrumors newbie

    Joined:
    Sep 28, 2009
    #21
    Thanks for all the advice, but I have tried all the workarounds I could find and none are working. I am on 10.6.1 and need to install from SP1 for Office 2008. Any help would be appreciated!!
     
  22. nadyne macrumors 6502a

    Joined:
    Jan 25, 2004
    Location:
    Mountain View, CA USA
    #22
    Have you moved your Office 2008 installation out of your Applications folder? Have you run an app like Xslimmer or Monolingual, or manually deleted anything from your Office 2008 folder?

    Regards,
    Nadyne.
     
  23. Dewald macrumors newbie

    Joined:
    Sep 28, 2009
    #23
    Nope, nope and nope! I have already done a full reinstall and I still have the same problem. I tried running the update on my other Mac at home and I get the same issue. Might this be an initial problem with the installation disk?
     
  24. wave1975 macrumors newbie

    Joined:
    Oct 1, 2009
    #24
    snowing on my Office 10.1.2,,

    After installing on Snow leopard, my office 12.1.2, causes my office to crash whenever I try to open a file from the option "open file" from Office menu.
    Has anyone succesfully installed 12.2.1 which is the last upgrade following the abovementioned workaround?
    I also realized that i have to install 10.2.0 first and then install the other updates!!... Stupid MS!
    So... anyone who made it?
    regards
     
  25. radiopierre macrumors newbie

    Joined:
    Oct 12, 2009
    #25
    12,2,1 update

    Was not able to install latest update , have the typical message error..You cannot install Office 2008 12.2.1 Update on this volume. A version of the software required to install this update was not found on this volume.
    :mad:
    thanks
     

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