Can't Set Up Used Apple Watch...

Discussion in 'Apple Watch' started by myrtledog, Oct 10, 2015.

  1. myrtledog macrumors member

    Joined:
    Aug 15, 2015
    #1
    Bought a slightly used watch from Craig's List this morning. Watch is mint and that's good.
    However once I got it home and attempted to set it up I've hit a wall...

    It will let me pair it, go thru the legal warnings and to a screen that says i need to enter the iCloud ID but apparently the previous owners ID is still in there so I can not go any further.

    The seller has basically stopped returning my texts to get this fixed. Basically says it's my problem.

    The Apple Store says he still has the "activation lock" active to his phone and that it's security against thief etc.

    So - Anybody know how to force the watch to wipe everything so I can use this $500 paperweight? I've done all the resets with no success...
     
  2. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #2
    You'd have as much luck as with an activation-locked iPhone. Next time take the same precaution/steps as buying an iPhone, including making sure it's not activation locked. Otherwise stick with eBay.
     
  3. myrtledog thread starter macrumors member

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    Aug 15, 2015
    #3
    Meaning there's no way to unlock it?
     
  4. Night Spring macrumors G5

    Night Spring

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    #4
  5. Bigdog9586 macrumors regular

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    #5
  6. Night Spring macrumors G5

    Night Spring

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    Jul 17, 2008
    #6
    No need for a road trip. If you read the link I posted, the previous owner can unlock the watch through a webpage.
     
  7. myrtledog thread starter macrumors member

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    Aug 15, 2015
    #7
    If the seller follows this can I assume there's no need for a road trip to get the phone and watch together?

    "If you can't access your iPhone or Apple Watch, or if your Apple Watch isn't paired with your iPhone and you need to turn off Activation Lock:

    1. On a computer, go to iCloud.com.
    2. Sign in with your Apple ID, and open Settings.
    3. Under My Devices, click your Apple Watch.
    4. Click [​IMG] next to your device.
    5. Click Remove to confirm."
     
  8. myrtledog thread starter macrumors member

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    Aug 15, 2015
    #8
    Okay. Got it.
    Not currently getting any responses from the guy. I'll keep trying.
     
  9. melman101 macrumors 68030

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    Sep 3, 2009
    #9
    Unless the guy stole it from someone and sold it to you. That's always possible. Sorry bro :-(
     
  10. convergent macrumors 68030

    convergent

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    May 6, 2008
    Location:
    Raleigh, NC
    #10
    How do you check for this when buying a used watch, short if trying to pair it? I'm thinking of buying one and don't want this to happen.
     
  11. Ludatyk macrumors 65816

    Ludatyk

    Joined:
    May 27, 2012
    Location:
    Texas
    #11
    I've bought a used Apple Watch on Craigslist. I just made sure that it was factory reset. Normally it have the languages on the start up screen.. That would be a give away that it's been factory reset.
     
  12. myrtledog thread starter macrumors member

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    Aug 15, 2015
    #12
    The one I bought was reset and starts with the language selection screen. It was still linked to the sellers phone though...
     
  13. Ludatyk macrumors 65816

    Ludatyk

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    Texas
    #13
    Well, I was able to pair mine to my iPhone. I believe after the language selection shows the pairing screen.

    But mine is still linked to the sellers in the Support Profile, but I've read that it won't prevent me getting the necessary support I need for the Watch.
     
  14. myrtledog thread starter macrumors member

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    Aug 15, 2015
    #14
    I can pair mine as well but can't actually get all the way thru the set-up to the point that I can actually use the watch.
    The link that Night Spring provided above seems to be exactly the issue I'm dealing with. The "activation lock."
     
  15. Ludatyk macrumors 65816

    Ludatyk

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    Texas
    #15
    That's disappointing. I know I'll be highly upset if I was given a locked Apple Watch. Did the seller have the box & everything with it?
     
  16. myrtledog thread starter macrumors member

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    Aug 15, 2015
    #16
    Yup. Pretty darn near perfect too. The box with the watch and charging cable still with all the protective plastic etc.
    I really don't think he's doing anything intentionaly dishonest. The good folks at the Apple Store have no clue what's going on and the seller is on again / off again trying to help from 60 miles away...
     
  17. Ludatyk macrumors 65816

    Ludatyk

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    #17
    Oh.. ok. Well, as long as you have communication with the seller then eventually it will get settled... I had gotten mine for 500 bucks off Craigslist as well. It was about two months ago. I didn't have to deal with the Activation Lock situation.. I think that was introduced with WatchOS2
     
  18. melman101 macrumors 68030

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  19. nicho macrumors 68000

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    Feb 15, 2008
    #19
    does it not seem a little weird that the accessories all have the plastic on, but this watch has been paired and acivation lock enabled?
     
  20. JayLenochiniMac macrumors G5

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    New Sanfrakota
    #20
    Not really. The seller could have had more than one AW and decided to sell this one.
     
  21. nicho macrumors 68000

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    Feb 15, 2008
    #21
    or the seller could have been bitten by buying a used apple watch with activation lock, and decided the best thing to do was to buy himself a new one and then put the old one in the box and pretend it was "barely used" by including brand new accessories.

    seller gets his money back, and a new apple watch, and disappears leaving it to be someone else's problem.

    @myrtledog do the serial numbers on the box and the watch match up?
     
  22. yillbs macrumors 6502

    yillbs

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    Oct 2, 2015
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    #22
    Isn't the only accessory just a charging cable thinggy ma bob??
     
  23. Ludatyk macrumors 65816

    Ludatyk

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    #23
    The seller is still communicating with him. If someone was to do what your suggestion... They wouldn't even bother responding to the buyer. Buyer has the money no need to communicate anymore.
     
  24. nicho macrumors 68000

    Joined:
    Feb 15, 2008
    #24
    and the power brick. but i think they're wrapped differently depending on model and country (as the power adapters are different shapes in different countries) - the charger for the SS watch i bought last week was definitely unusable without taking the plastic off.

    fair point, although from OP's posts he's not exactly rushing to help sort it is he? if he knows the password it's not difficult to fix. why stall?
     
  25. convergent macrumors 68030

    convergent

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    May 6, 2008
    Location:
    Raleigh, NC
    #25
    So back to my question... how do you avoid this situation when buying used. I've sold several Apple items over the years and forgotten to take them off of iCloud until much later but never had anyone report a problem. Maybe the watch is different because of need to protect from theft. I would think there is a way to make sure when buying, short of making them sit there while you completely pair it and get it working.

    Just thinking about this more... would it make sense to have them log into their iCloud account while standing there to make sure its been removed? Depending on the tech savvy of the seller, this might be difficult to get them to do.
     

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