They bought a paid software that did not have any AI features and made it free for everybody to use. HOW CAN PEOPLE BE COMPLAINING????? If you want the new AI you need to pay.
When your income relies on the tools being reliable, "free" is a red flag.
If you pay for the tool, first, you have a license for it and can use it at your discretion.
Second, the company owes you technical support and critical updates.
If you're not paying for it, they don't owe you anything. If the software is free, you're giving up something.
The developer also has all the rights to slowly move features into subscription plans. This has happened many times before.