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Caution: iPad from target

Squid7085 said:
Former Team Member here, I was a front end manager and I can tell you the policy pretty clear cut. Unopened with a receipt is no problem, as long as it is within 45 days. If anything looks suspicious with the shrink wrap, we are required to open it. No iPad is resold, open or unopened period. Opened iPads are a different story, we aren't supposed to "technically" return it if opened, however, for an exchange for another size some managers will give a little bit. The buzz word though is " defective," we have to return it if anything is wrong with it within the 45 days. Be careful though, some managers don't know much about iPads, so if it doesn't "seem" to work, it's okay. I was very thorough with my inspections though, if it booted up no problem I sent them out the door. No receipt? Don't even bother. The policy exists because when things like the iPad 2 came out, people were returning the iPad 2 box with an iPad 1 in it. Corporate just went with a pretty blanket policy on it. Last but not least, don't be a prick, ask to talk to the "LOD" or Manager on Duty, be nice, and most will work with you. I always said, if you were kind to me, I would be more willing to bend some rules.
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Well this isn't Kansas Dorothy, this is the real world. The policy may be "clear cut" for you but not for the consumer. In states where there are strong Consumer Rights law that wishy washy policy wouldn't stand a chance.

First question comes to mind is that a "return policy" means someone buys something and doesn't like it. How do you know if you didn't like it if you can't open it and try it?

That being said, if that is the case the morons who work in the "electronic" department need to tell the customer. The 17 year old girl with rings in her nose and her ear who sold me mine was more interested in texting to her friend than making the sale. When I asked her if it could be returned she said "90 days" then printed the receipt which said 45 days. When I showed it to her she said, "sounds right."

As far as returning an iPad 1 in an iPad 2 box, that is what serial numbers are for. Duhhhhh! If they don't have the brains enough to check they need to be sent back to "training."

Anyway, they took mine back without a word. They opened the box, checked that the SN's matched and issued the refund. Obviously someone taught them to do that so that must be the policy here in the East. If they want to compete with the other companies they need to have common policies.

I GUARANTEE that corporate wouldn't back up that wishy washy policy if a customer complained and if they did the next step would be the local People's Court where the store resides unless of course there was some extreme reason like fraud.

Besides, the fact that so many people were able to return without hassle proves you are wrong. Do a Google search on "does Target give refunds on iPads."
 
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Stealthipad said:
More than likely it is posted somewhere. Reguardless it is not worth getting a lawyer over. They will laugh behind your back as they, too, steal your money.
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In the state of NJ "posted somewhere" is meaningless. State law requires it to be posted where it is in clear view and without obstructions at the register at which you pay. NYC is 3x tougher. I'm sure these rules exist in most states. You mean you don't watch Judge Judy? :)

Also, small claims court is almost free ($12 to file which you get back from defendant if you win) and simple. Lawyers are NOT even permitted unless there is an appeal of a ruling (in most counties. Some do permit a lawyer at initial trial).


From NJ Consumer Protection laws:

Each retail merchant must conspicuously post its refund policy on a sign at least at these locations:


  • Attached to the item itself.
  • Affixed to each cash register or point of sale.
  • Clearly visible to the buyer from the cash register, or
  • posted at each store entrance used by the public.

The retail merchant must state whether the business issues refunds and under what conditions a refund will be given, including merchandise advertised as “sale" merchandise or “as is” merchandise and for which there is no proof of purchase4 beyond a point in time in cash, or as credit or store credit only.

For additional information, go to NJConsumerAffairs.gov/ocp.htm Statutes (Consumer Fraud Act) and Regulations–N.J.SA 56:8-2.14
 
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It's honestly not worth your time in court. Just escalate it up the chain to district managers or even corporate. You'll get it resolved without a doubt.
 
TB07-NJ said:
In the state of NJ "posted somewhere" is meaningless. State law requires it to be posted where it is in clear view and without obstructions at the register at which you pay. NYC is 3x tougher. I'm sure these rules exist in most states. You mean you don't watch Judge Judy? :)

Also, small claims court is almost free ($12 to file which you get back from defendant if you win) and simple. Lawyers are NOT even permitted unless there is an appeal of a ruling (in most counties. Some do permit a lawyer at initial trial).


From NJ Consumer Protection laws:

Each retail merchant must conspicuously post its refund policy on a sign at least at these locations:


  • Attached to the item itself.
  • Affixed to each cash register or point of sale.
  • Clearly visible to the buyer from the cash register, or
  • posted at each store entrance used by the public.

The retail merchant must state whether the business issues refunds and under what conditions a refund will be given, including merchandise advertised as “sale" merchandise or “as is” merchandise and for which there is no proof of purchase4 beyond a point in time in cash, or as credit or store credit only.

For additional information, go to NJConsumerAffairs.gov/ocp.htm Statutes (Consumer Fraud Act) and Regulations–N.J.SA 56:8-2.14
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I have seen many like you and you may do as you wish. I got way more important things to do in my life than "swing at windmills". I guess if one is unemployeed and has nothing else to do your plan would be OK, but not me!:mad:
 
Stealthipad said:
I have seen many like you and you may do as you wish. I got way more important things to do in my life than "swing at windmills". I guess if one is unemployeed and has nothing else to do your plan would be OK, but not me!:mad:
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I "I have seen many like you." What is that supposed to mean? "Retired" after 44 years on the job is a lot different than UNEMPLOYED. I have earned all my "free time" and make fantastic use of it. You have no idea what my life is like and I dare to say, without ever meeting you, you'd love it. I also believe that what is promised to me is what I get and if it takes a little effort to get it, so be it.
 
TB07-NJ said:
I "I have seen many like you." What is that supposed to mean? "Retired" after 44 years on the job is a lot different than UNEMPLOYED. I have earned all my "free time" and make fantastic use of it. You have no idea what my life is like and I dare to say, without ever meeting you, you'd love it. I also believe that what is promised to me is what I get and if it takes a little effort to get it, so be it.
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LOL! DO not take it personal.

MANY who think they have worked hard and "deserve" what was promissed to them, might be a little dissapointed soon. I hope not you but I enjoy running my company and could not ever be happy retired and not doing so.

We are all wired differently, but "sitting back" is never in my playbook!

Keep swinging at the those wind mills for me, too!:p
 
deeddawg said:
Ah Best Buy... where some require you to do a questionnaire, and others lie to customers to sign them up for a postpaid dataplan so the sales guy gets a Verizon activation...

Yeah, good choice... ;)
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Best Buy is the best for things I can't get online or may be skeptical about.

I've had to return items including expensive ones. They never even asked a question or opened the box to check the item. In and out in two minutes. I actually got my zaggfolio from them the other day because if an issue I knew I'd just be able to return.

As far as being signed up for a postpaid plan. Honestly, I sort of see that like people complaining about Bally before they sold complaining about "tricked" into long contracts. If you don't read what you're signing you have to take some responsibility. Whether paper or on screen.

Not sure what you meant about questionnaire. The Direct tv, etc.. sales people are annoying, but simple enough to tell them you're not interested.

I'd never buy an electronic from target.
 
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