CEC Not Working With Vizio?

[Xxexilexx]

I have a P-series, and although the TV shows the device under CEC options the apple tv can't seem to turn my tv off... anyone else have similar issues?

TV turns on with apple tv, TV remote can control Apple TV... but it won't shut it off

 

[richardamp]

I have a one year old Vizio and it works fine. I had to turn CEC (and some CEC specific functions) on in the Menu of my TV.

 

[Xxexilexx]

Yah mines on... so odd :/

 

[Xxexilexx]

The odd part is that my vizio remote can control the apple tv, and the tv will also turn ON with the apple tv, just not off... so its clearly working, but the apple tv won't turn off the tv

 

[Aluminum213]

How does CEC work? When the tv is off it turns on if I use the Apple TV remote?

 

[Xxexilexx]

Yes... but shouldn't it also turn my TV off?

 

[dojoman]

Yes... but shouldn't it also turn my TV off?

CEC is not industry standard across manufacturers. Sony calls it Bravia sync and Panasonic calls it Viera Sync but sometime they don't work across devices. Vizio probably has similar issue.

 

[jmantn]

I just noticed I'm having this same issue. Vizio P702ui-B3 connected to an Onkyo TX-NR636 and my 4th Gen Apple TV can turn on my receiver and my tv and it can control the volume without issue HOWEVER when I put my Apple Tv to sleep it ONLY turns off both the Apple TV and The Onkyo receiver and LEAVES the TV on.

I've called Vizio and they wanted to me to do a factory reset of the tv (it's calibrated so that would be a pain) and then call back.

I also called ONKYO who states it's not something on their end and that CEC features are dependent on the manufacture.

In my case I also have a PS4 and it too can turn on my receiver and my TV but putting it to sleep it too cannot turn off the TV.

As Indicated the tv or receiver wouldn't turn on nor the volume be adjusted if HDMI CEC wasn't enabled on all devices leaving me to believe this is a firmware issue with either Vizio or Onkyo as this is two major devices (PS4 and Apple TV) that does everything but turn the tv off.

 

[Madmic23]

I tried setting this up with my Panasonic TV and Yamaha Receiver. The TV would power on and off just fine. The volume would change on the receiver just fine. But the receiver wouldn't turn on or off.

After I changed a few settings, pressing the power button the AppleTV remote would turn on the AppleTV, the receiver, and the TV. Great!

Pressing the power button again, the AppleTV would turn off, the receiver would turn off, the TV would turn off, and the receiver would turn back on.

After a few more tweaks, I turned all of the HDMI controls off and just went back to my Harmony remote.

 

[jonny5009]

I have an M-Series Vizio with the same issue. I assumed it was something to do with running through a really old Sony soundbar setup but maybe not?

 

[wx4olf]

I've got a little over a year old M652iB2 with the Vizio soundbar and my Apple TV can turn on the TV and switch it to the correct input without fail. If I press and hold the home button on the remote it will put the Apple TV to sleep and turn off the TV. However, I suffer from the issue in the other thread where the Apple TV will frequently turn the TV back on a few seconds after it turns it off so I've got in the habit of just using the TV remote to turn the TV off.

 

[jmantn]

Just an update on the issue with my 2014 P702ui-B3 (P series tv)...

I've directly connected my 4th Gen Apple TV to my Vizio and I can turn the tv on, adjust the sound, however it will not turn it off.

I've seen other users on Macrumors with different Vizio Models such as the M where this works but as of yet not a single P series owner has reported that it works.

Vizio's Twitter support practically states it should work: https://twitter.com/VIZIOsupport/status/662645032898416640

And with a DM I was sent they said it should work with the P series but that's all they said as if they didn't care if it didn't work for me.

Apple's own documentation states this should work: https://support.apple.com/en-us/HT205225

What irks me is after cutting the cord so to speak my tv was on non stop for weeks before I noticed it wasn't fully turning off as I now have the power on indicator light turned on and verify this. For weeks it appeared to be off except for a brief flash at the top of the screen with info like wifi. Thought it was a glitch.

Also calling Vizio yesterday was very hit or miss. I had a very knowledgable rep from South Dakota and I accidentally hung up on him.

The next two people were from Missouri and they told me Vizio support on Twitter was wrong and that Vizio doesn't support turning a TV off via CEC. They told me it wasn't an advertised feature and even went into detail about how my PS4 or Apple TV may be sending the wrong IR signals. For starters the PS4 doesn't even have IR and secondly CEC is via HDMI cable and not wireless. I regretfully spend a combined hour with those two reps and each call ended with them telling me they'd note my account and maybe an engineer would see it and then maybe someone would take action.

Irritated I called one final time and again got someone in South Dakota who said the previous reps noted the wrong stuff in my Case and that they were saying I was trying to turn the tv off with a universal remote. She said she spoke to tech support and that they confirmed the P didn't support turning off via CEC and that the tech whom I was never allowed to speak with "Might" pass this along to their engineers.

In summary every model but the P seems to work and everyone BUT customer service indicates this should work (Apple, Vizio Social support).

It's a first world problem that's already cost me a lot with energy bills and the lack of actual support and disregard makes me very unhappy. First world issues or not this is one of the most expensive piece of electronics I have and it shouldn't be this hard to have an issue acknowledged.

 

[fhall1]

I've got a Vizio E421VA I'm testing the ATV4 with and have the opposite issue to you. The ATV remote won't turn the TV on (or set it to the proper input - obviously)....but once the TV is on the ATV remote will control the volume and turn the TV off when I put the ATV to sleep.

 

[profets]

I have 3 new Apple TVs in my house. 1 connected directly to a small Sony TV, and another connected to a Sony AVR that is connected to a Samsung TV - both of these work flawlessly with HDMI CEC.

My 3rd Apple TV is connected to a new Vizio M70-C3. It's only device connected is an Apple TV through a Sony AVR. Turning the Apple TV on will turn on the AVR and the TV. Sleeping the Apple TV will power off the AVR but not the Vizio TV. It's too bad. Overall I'm amazed how well CEC from the Apple TV has been working.

 

[jmantn]

I have 3 new Apple TVs in my house. 1 connected directly to a small Sony TV, and another connected to a Sony AVR that is connected to a Samsung TV - both of these work flawlessly with HDMI CEC.

My 3rd Apple TV is connected to a new Vizio M70-C3. It's only device connected is an Apple TV through a Sony AVR. Turning the Apple TV on will turn on the AVR and the TV. Sleeping the Apple TV will power off the AVR but not the Vizio TV. It's too bad. Overall I'm amazed how well CEC from the Apple TV has been working.

Try testing another device with that Vizio. In my experience it's the Vizio's at this point. Sucks as I paid $2K for my Vizio

 

[profets]

Try testing another device with that Vizio. In my experience it's the Vizio's at this point. Sucks as I paid $2K for my Vizio

Like another video device? I could try a PS3 or Wii U, I don't have anything else beyond that though. I honestly wasn't expecting CEC to work at all, so I'm quite happy with how well it does work.

 

[nebo1ss]

Just an update on the issue with my 2014 P702ui-B3 (P series tv)...

I've directly connected my 4th Gen Apple TV to my Vizio and I can turn the tv on, adjust the sound, however it will not turn it off.

I've seen other users on Macrumors with different Vizio Models such as the M where this works but as of yet not a single P series owner has reported that it works.

Vizio's Twitter support practically states it should work: https://twitter.com/VIZIOsupport/status/662645032898416640

And with a DM I was sent they said it should work with the P series but that's all they said as if they didn't care if it didn't work for me.

Apple's own documentation states this should work: https://support.apple.com/en-us/HT205225

What irks me is after cutting the cord so to speak my tv was on non stop for weeks before I noticed it wasn't fully turning off as I now have the power on indicator light turned on and verify this. For weeks it appeared to be off except for a brief flash at the top of the screen with info like wifi. Thought it was a glitch.

Also calling Vizio yesterday was very hit or miss. I had a very knowledgable rep from South Dakota and I accidentally hung up on him.

The next two people were from Missouri and they told me Vizio support on Twitter was wrong and that Vizio doesn't support turning a TV off via CEC. They told me it wasn't an advertised feature and even went into detail about how my PS4 or Apple TV may be sending the wrong IR signals. For starters the PS4 doesn't even have IR and secondly CEC is via HDMI cable and not wireless. I regretfully spend a combined hour with those two reps and each call ended with them telling me they'd note my account and maybe an engineer would see it and then maybe someone would take action.

Irritated I called one final time and again got someone in South Dakota who said the previous reps noted the wrong stuff in my Case and that they were saying I was trying to turn the tv off with a universal remote. She said she spoke to tech support and that they confirmed the P didn't support turning off via CEC and that the tech whom I was never allowed to speak with "Might" pass this along to their engineers.

In summary every model but the P seems to work and everyone BUT customer service indicates this should work (Apple, Vizio Social support).

It's a first world problem that's already cost me a lot with energy bills and the lack of actual support and disregard makes me very unhappy. First world issues or not this is one of the most expensive piece of electronics I have and it shouldn't be this hard to have an issue acknowledged.

Are you able to set up you TV so that it automatically turns off if there is no interaction with it after a specific time like one or two hours. This should help with the energy bills. My Samsung has that feature.

 

[jmantn]

Like another video device? I could try a PS3 or Wii U, I don't have anything else beyond that though. I honestly wasn't expecting CEC to work at all, so I'm quite happy with how well it does work.

Yeah anything that also has HDMI CEC even a blu-Ray player. Just enable Whatever they call CEC for that player (as an example) and text it.

PS3 however wouldn't work I don't think. Most of the CEC features and guidelines were developed after 2009-2010 and the PS3 came out around 2006 or 2007

 

[jmantn]

Are you able to set up you TV so that it automatically turns off if there is no interaction with it after a specific time like one or two hours. This should help with the energy bills. My Samsung has that feature.

Well I didn't see a way to edit a post and quote this as well so double posting.

I have my tv setup to turn off on its own after ten minutes however it actually doesn't seem to be working correctly. It shows a pitch black screen and eventually it will say no signal and sometimes turn off after half an hour or more.

Typically the tv is used at night and turned off before bed hence me never noticing

 

[profets]

Well I didn't see a way to edit a post and quote this as well so double posting.

I have my tv setup to turn off on its own after ten minutes however it actually doesn't seem to be working correctly. It shows a pitch black screen and eventually it will say no signal and sometimes turn off after half an hour or more.

Typically the tv is used at night and turned off before bed hence me never noticing

I was looking for an option like that, but never found one (to turn off after so many minutes of inactivity). It threw me off at first, as when sleeping the Apple TV, I could see the AVR power off and the TV would go completely dark with no light notifications, then after 3-4 seconds the words 'No Signal' would show up on screen. It goes dark enough that I thought the TV was off. It's a basement TV, not used as often, so I don't mind having the second remote around for powering off. The other rooms (including bedroom) is so nice to just sleep the Apple TV and knowing everything else will power off.

 

[shk718]

I was looking for an option like that, but never found one (to turn off after so many minutes of inactivity). It threw me off at first, as when sleeping the Apple TV, I could see the AVR power off and the TV would go completely dark with no light notifications, then after 3-4 seconds the words 'No Signal' would show up on screen. It goes dark enough that I thought the TV was off. It's a basement TV, not used as often, so I don't mind having the second remote around for powering off. The other rooms (including bedroom) is so nice to just sleep the Apple TV and knowing everything else will power off.

I have the same issue with my brand new LG - doesn't seem to turn off when I turn the Apple Tv off and there doesn't seem to be a no activity auto off function - so much for my smart tv - they should rename it to - semi smart tv

 

[jmantn]

I was looking for an option like that, but never found one (to turn off after so many minutes of inactivity). It threw me off at first, as when sleeping the Apple TV, I could see the AVR power off and the TV would go completely dark with no light notifications, then after 3-4 seconds the words 'No Signal' would show up on screen. It goes dark enough that I thought the TV was off. It's a basement TV, not used as often, so I don't mind having the second remote around for powering off. The other rooms (including bedroom) is so nice to just sleep the Apple TV and knowing everything else will power off.

If it's a Vizio Tv look for the Sleep options in the Menu and look for auto off...I think that's the name. And yes I'm in a similar situation and have been trying for years to get down to one remote.

I have the same issue with my brand new LG - doesn't seem to turn off when I turn the Apple Tv off and there doesn't seem to be a no activity auto off function - so much for my smart tv - they should rename it to - semi smart tv

Ha ha ha yes!

You typically have two options assuming you've ensured your firmware is up to date for your Tv.
1. You can submit feedback to apple via Apple - Feedback
2. You can reach out to LG and let them know what's happening.

Number 2 would be the most effective however you could also run into the issue I've had where it seems no one truly gets CEC or seems to care. I added Apple because in my opinion this could be one of those things where they'd want to work with other companies to ensure this works correctly. I've read about them doing so with WiFi router companies in the past such as Asus when enough people reported issues.

 

[gman36]

I have a Vizio M-Series and turning off the TV over CEC does not work. Im selling it and getting a Samsung.

 

[jmantn]

I have a Vizio M-Series and turning off the TV over CEC does not work. Im selling it and getting a Samsung.

I guess it's truly hit or miss then with Vizio's.

 

[profets]

If it's a Vizio Tv look for the Sleep options in the Menu and look for auto off...I think that's the name. And yes I'm in a similar situation and have been trying for years to get down to one remote.

Ah I did have that option. I had even set it but had forgotten. Only option is for 10 minutes. Unforuntately, when other devices sleep, the Vizio TV shows "No Signal" in the centre of the screen, and it stays static, doesn't move at all. I'd rather not let it just sit there with a static image for 10 minutes before going off.