I read them! They said that some people were experiencing legitimate problems which could be addressed; and that it was hard to say how bad the problem was because legitimate complaints were mixed in with whining from people with bizarre standards. Couple this with a selection effect (those who have a problem are more likely to speak up than those who don't) and it seems reasonable to not blow things out of proportion. I don't see why my comments would bother you so much, so too bad you can't downvote me twice, huh? 😉
EDIT: You're not just talking about this thread? A little late to get mad at people in another thread off in the ether somewhere.