Hi, I have a Macbook Pro 17". It's 15 months old, and cost over £2500 new. The charger has just stopped working. I leave it plugged in 90% of the time, and don't abuse it in any way. There's no marks or anything on it, it just doesn't work - I've tried it on my MacBook, and it still doesn't work. The MacBook charger works fine on the Pro. It's definitely broken. I just took it into a UK Apple store, and they say they won't replace it, as my Apple Care ran out 3 months ago. This is ridiculous. Under the Sale of Goods Act 1979, there is a 'reasonable expectation' that the charger would last more than 15 months! It actually says electronic goods should last 6 years. The fact Apple offer a 3 year warranty shows that even they expect it to last at least 3. As the laptop is useless without a charger, it actually means that the whole laptop is now useless after 15 months. This is totally unreasonable. The shop manager actually accepted this, but said there was nothing he could do. How do I go about getting this sorted? Who do I speak to who can do something about this? It is my legal right to get this charger replaced, as it is not fit for purpose, but I'm jut getting brick walled by drones. My family currently own 9 Apple products - partly because we were under the impression that this was a premium company that looks after its customers. To be honest, I can't believe that they're making a big deal over a charger that probably costs them less than $5 to manufacture. Apple's a great company, but I am now worried they are forgetting what has made them great - their customers. Please help!