Had similar experience. My charge port was wonky though and there was damage to the material of the case on arrival. Apple said they could replace it but would take 3-4 weeks so i am returning it and cancelling ipad pro order too. Working from home, i cannot wait 3-4 weeks. Will look elsewhere now.So apple support disappointed me a bit. They asked me to send it back and then it will be repaired/replaced and they can’t say how long it will take. I then asked if I could get a direct exchange if a added applecare+. That would have been possible if I didn’t open a repair case, now it’s too late.
At the end I ordered a new one which will arrive early to mid may and I will send the broken one back on the last day of my return window. Useless support ...
well let's hope not, i'm not going to be "careful" about unplugging a USB-C plug... i expect the port to stay intact and i strongly suspect it will remain so... this likely is a one off problem, hopefully. that said i feel bad for the original poster, hopefully they are able to get a quick exchange.Well this isn’t good... looks like we’re all going to have to be careful when removing the charging cable
There is NO SUCH THING as perfection in manufacturing. Apple is the most scrutinized consumer products company on earth. Stuff happens.That is unacceptable for a $300+ accessory for an already expensive tablet. I was on the fence about getting one, but seeing this and the other thread with the bubble issues on the palm rest, I'm going to wait a few months before I consider buying one. and if I do purchase, it will be in store.
That’s a pretty sucky way to go through life. It’s not a personal affront to you. Stuff happens. It’s impossible that it won’t. On a site dedicated to Apple scrutiny, you are going to see the most. I’m impressed that thus far we’ve seen ONE technical failure and ONE cosmetic imperfection. That’s pretty good!You should have higher standards for "premium" products. If I'm spending a lot of money on something and it arrives damaged, I'm going to be upset and not have the flippant "stuff happens" attitude.
I agree with that. I like the MagSafe charge port.I found one similar on Amazon, so will have when my iPad arrives. I got an extra one for my daughter as well. Thanks for the ideaThe specific cable is no longer available on Amazon but there are similar ones available.
I also use this on my MacBook Air.
I have long thought that Apple made a huge mistake discontinuing the MagSafe charge port.
WOW! That looks fragile! My question is where you simply unplugging it, or did the charging cable get yanked? No blame, it should be sturdier.