Charging port just came out :(

yoomy

macrumors regular
Original poster
Feb 25, 2008
111
12
So this just happened ...

IMG_0749.jpeg


Going to call apple in a minute but I am pretty sure I will have to send it back and then wait for a new one :(
 
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Macintosh101

macrumors regular
Nov 23, 2017
121
151
Well this isn’t good... looks like we’re all going to have to be careful when removing the charging cable
 

c14nhl

macrumors 6502
Oct 30, 2008
441
154
Edinburgh
Ouch!

I’ve not touched that port yet as charged over night and totally forgot it was there. Was away from my desk all day using the device yesterday.

I’ll be very conscious of this going forward now.
 
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yoomy

macrumors regular
Original poster
Feb 25, 2008
111
12
So apple support disappointed me a bit. They asked me to send it back and then it will be repaired/replaced and they can’t say how long it will take. I then asked if I could get a direct exchange if a added applecare+. That would have been possible if I didn’t open a repair case, now it’s too late.

At the end I ordered a new one which will arrive early to mid may and I will send the broken one back on the last day of my return window. Useless support ...
 
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The Game 161

macrumors Core
Dec 15, 2010
22,115
11,662
UK
I’m yet to use it but that’s not good...did you not realise it was there and pulled your iPad?
 

adamfozzy

macrumors regular
Dec 4, 2012
113
73
So apple support disappointed me a bit. They asked me to send it back and then it will be repaired/replaced and they can’t say how long it will take. I then asked if I could get a direct exchange if a added applecare+. That would have been possible if I didn’t open a repair case, now it’s too late.

At the end I ordered a new one which will arrive early to mid may and I will send the broken one back on the last day of my return window. Useless support ...
Had similar experience. My charge port was wonky though and there was damage to the material of the case on arrival. Apple said they could replace it but would take 3-4 weeks so i am returning it and cancelling ipad pro order too. Working from home, i cannot wait 3-4 weeks. Will look elsewhere now.
 

yoomy

macrumors regular
Original poster
Feb 25, 2008
111
12
I’m yet to use it but that’s not good...did you not realise it was there and pulled your iPad?
Nope, I took it out normally like the day before and without adding any pressure the charging port came out with it.
 

zhenya

macrumors 604
Jan 6, 2005
6,691
3,298
Yikes. I have noticed that the connection to this port is quite a bit more secure than most usb-c ports I have on various devices. I have been taking extra care with it, but had not honestly considered this might happen. Bummer about the poor support.

I also picked it up from my desk and started to walk away yesterday forgetting the case was plugged in!
 

canyonblue737

macrumors 65816
Jan 10, 2005
1,132
864
Well this isn’t good... looks like we’re all going to have to be careful when removing the charging cable
well let's hope not, i'm not going to be "careful" about unplugging a USB-C plug... i expect the port to stay intact and i strongly suspect it will remain so... this likely is a one off problem, hopefully. that said i feel bad for the original poster, hopefully they are able to get a quick exchange.
 
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triangletechie

Contributor
Apr 21, 2017
785
1,142
NC
That is unacceptable for a $300+ accessory for an already expensive tablet. I was on the fence about getting one, but seeing this and the other thread with the bubble issues on the palm rest, I'm going to wait a few months before I consider buying one. and if I do purchase, it will be in store.
 

Johnny Steps

macrumors 6502
Jun 29, 2011
473
255
Seems like using one of the third party magnets would be a good solution to this. Obviously this isn’t an excuse because a product of this pricing should better quality.
 
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windrider42

Contributor
Aug 19, 2018
41
22
Alberta
Wow. Sorry for your troubles. Hate when you get something new, and it fails right away. But unfortunately does happen. I did get Apple Care with mine, as I have learned in the past its easier.
Good Idea D3ggy. Might look into that when I get mine
 
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zhenya

macrumors 604
Jan 6, 2005
6,691
3,298
That is unacceptable for a $300+ accessory for an already expensive tablet. I was on the fence about getting one, but seeing this and the other thread with the bubble issues on the palm rest, I'm going to wait a few months before I consider buying one. and if I do purchase, it will be in store.
There is NO SUCH THING as perfection in manufacturing. Apple is the most scrutinized consumer products company on earth. Stuff happens.
 

triangletechie

Contributor
Apr 21, 2017
785
1,142
NC
You should have higher standards for "premium" products. If I'm spending a lot of money on something and it arrives damaged, I'm going to be upset and not have the flippant "stuff happens" attitude.
 

Moi Ici

macrumors 6502
Sep 21, 2012
266
331
I‘ve noticed with mine that when charging from keyboard it stops charging after a while and before it‘s fully charged Also, the keyboard is wonky (only) when i have the usb c plugged in in the keyboard (not iPad). I will get it replaced, but not just yet. sucks though.
 

zhenya

macrumors 604
Jan 6, 2005
6,691
3,298
You should have higher standards for "premium" products. If I'm spending a lot of money on something and it arrives damaged, I'm going to be upset and not have the flippant "stuff happens" attitude.
That’s a pretty sucky way to go through life. It’s not a personal affront to you. Stuff happens. It’s impossible that it won’t. On a site dedicated to Apple scrutiny, you are going to see the most. I’m impressed that thus far we’ve seen ONE technical failure and ONE cosmetic imperfection. That’s pretty good!

What matters is how the company handles problems, and what their reputation for quality, and their handling is, over the long run. Apple scores very high marks on those measures.
 

jazz1

macrumors 68020
Aug 19, 2002
2,170
1,311
Mid-West USA
So pleased I immediately put a MagSafe type adapter on it

What is the brand of the adaptor? Does it charge up okay? I read some threads where people were having charging issues using non Apple cables. I like your solution!
 

windrider42

Contributor
Aug 19, 2018
41
22
Alberta
The specific cable is no longer available on Amazon but there are similar ones available.

I also use this on my MacBook Air.

I have long thought that Apple made a huge mistake discontinuing the MagSafe charge port.
I agree with that. I like the MagSafe charge port.I found one similar on Amazon, so will have when my iPad arrives. I got an extra one for my daughter as well. Thanks for the idea
 

johnnylarue

macrumors 6502a
Aug 20, 2013
784
118
Looks like you should have forked over an extra $200 for the Apple Magic Keyboard PRO version. 😏

But seriously, that sucks—I’m sure Apple will make it right for you, but every little annoyance feels amplified these days so I’m sorry you won the ‘bad luck lottery’.
 
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jazz1

macrumors 68020
Aug 19, 2002
2,170
1,311
Mid-West USA
So this just happened ...

View attachment 908186

Going to call apple in a minute but I am pretty sure I will have to send it back and then wait for a new one :(
WOW! That looks fragile! My question is where you simply unplugging it, or did the charging cable get yanked? No blame, it should be sturdier.

I guess I’ll be using the iPad’s charging port for charging overnight. Of course the new charging port would be a boon for desktop use. I hope Apple makes this right for you soon.
 
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