Chase blocked me from getting my iPhone 6 Plus

[jbmacfan]

I placed my order last night for the iPhone 6 Plus (contract free) through AT&T's website. It was successfully processing last night so I went to bed thinking everything went through and it will all be fine. Wrong!

I woke up in the morning with a text from Chase saying, "CHASE Fraud alert" and had me confirm if the purchase I made was me or not. I also got an email from the with the same message so I confirmed there as well that the payment was made by me. All is good right? Wrong!

AT&T order status is saying that the order was declined and that I needed to update my payment information as soon as possible or the order will get canceled. I resubmitted my billing information and now it is in processing again. Only issue is now the phone is saying it is backordered and no longer has the 2-3 week shipping estimate.

What the hell Chase? I never had them block a big purchase before. If I would have know it might get blocked I would have called them beforehand and alerted them to an upcoming large purchase.

 

[jbmacfan]

And now the order has processed and the backordered status changed to a Oct 31 - Nov 11 ship dates. Ugh what was once a 2-3 week is now 2-3 months.

 

[rocketsfan]

Chase did this to me too, although I ordered through Apple and not AT&T. Luckily, I was able to re-process the payment through Apple and my delivery date is still the 19th. Nonetheless, it is annoying that Chase is doing this.

 

[HolyGrail]

And now the order has processed and the backordered status changed to a Oct 31 - Nov 11 ship dates. Ugh what was once a 2-3 week is now 2-3 months.

Yeah, same thing happen to me before on a purchase with chase. Sorry to hear that happen you bud. Best of luck.

 

[IlliniGuy76]

I placed my order last night for the iPhone 6 Plus (contract free) through AT&T's website. It was successfully processing last night so I went to bed thinking everything went through and it will all be fine. Wrong!

I woke up in the morning with a text from Chase saying, "CHASE Fraud alert" and had me confirm if the purchase I made was me or not. I also got an email from the with the same message so I confirmed there as well that the payment was made by me. All is good right? Wrong!

AT&T order status is saying that the order was declined and that I needed to update my payment information as soon as possible or the order will get canceled. I resubmitted my billing information and now it is in processing again. Only issue is now the phone is saying it is backordered and no longer has the 2-3 week shipping estimate.

What the hell Chase? I never had them block a big purchase before. If I would have know it might get blocked I would have called them beforehand and alerted them to an upcoming large purchase.

Not to be a bag, but that's why there were multiple posts on here over the last few days warning folks to make sure to contact your bank in anticipation of this charge. They simply would have released the charge based upon your call.

Sorry about your plight... sucks!

 

[andyx3x]

Go to the AT&T store next Friday and pick one up. Go a few hours before they open and you should be good.

 

[menist]

This also happen to me and I called Chase and they said everything is good on my end and that I need to call Apple. WTF?

 

[kupkakez]

Chase seems to be overly sensitive lately with "big purchases" throwing up the fraud alert. It's annoying for sure.

 

[Tyler23]

This also happen to me and I called Chase and they said everything is good on my end and that I need to call Apple. WTF?

Chase did this to me too, although I ordered through Apple and not AT&T. Luckily, I was able to re-process the payment through Apple and my delivery date is still the 19th. Nonetheless, it is annoying that Chase is doing this.

And now the order has processed and the backordered status changed to a Oct 31 - Nov 11 ship dates. Ugh what was once a 2-3 week is now 2-3 months.

Did you all get this alert online too (does it show up if you login to your Chase account online)??

I sold my 5s last night, so I cannot receive text messages. However, I looked on my Chase online account and I don't see any messages like this, so I'm hoping that means I'm ok..

 

[illutionz]

Sorry for your ordeal but thank you for posting this. I ordered around 4:30am ET and I get the 7-10 days batch. Looks like they haven't tried to charge my Sapphire card yet but I just called in and tell them to let every charge from Apple.com through for the near future

 

[kupkakez]

Did you all get this alert online too (does it show up if you login to your Chase account online)??

I sold my 5s last night, so I cannot receive text messages. However, I looked on my Chase online account and I don't see any messages like this, so I'm hoping that means I'm ok..

Usually they'll do 1 of 3 things or a combo of all 3. Call you, email your or text you.

 

[nooaah]

Same thing happened to me last year with Chase. Ended up losing my pre-order. Still got the model I wanted on day 1, but I guess I'll use my PNC card when I get around to paying for my pre-order today.

 

[Starrbuck]

See if you can set Chase to text you for those kind of things. Then maybe you'll know sooner and can do something about it more quickly.

 

[cynics]

Any time critical purchase of any significant cost it's in your best interest to call your credit card to pre approve the purchase. I've done this with lawyers and home renovations that they run the card on site.

Discover has blocked ever single Apple purchase I've ever had. It's annoying yes but I'm thankful they are looking out for my best interest.

 

[menist]

*Update: I cancel my order and reorder again. Now it got through and my chase account shows a pending charge.

 

[Prise]

For time sensitive purchases, I never use cards with sensitive fraud alert algorithms. I've had this happen with Chase over the years, and will never use them for iPhone pre-order.

Lesson learned. Next time, use a different card!

 

[rritterson]

And now the order has processed and the backordered status changed to a Oct 31 - Nov 11 ship dates. Ugh what was once a 2-3 week is now 2-3 months.

That's some BS from AT&T. At least Apple will hold your spot in line for you to correct the billing/charges with your bank.

 

[Rafterman]

For time sensitive purchases, I never use cards with sensitive fraud alert algorithms. I've had this happen with Chase over the years, and will never use them for iPhone pre-order.

Lesson learned. Next time, use a different card!

Bank of America:

Buy a $3300 Macbook Pro, no problem.

Buy a $50 case, fraud alert.

*sigh*

 

[cynics]

For time sensitive purchases, I never use cards with sensitive fraud alert algorithms. I've had this happen with Chase over the years, and will never use them for iPhone pre-order.



Lesson learned. Next time, use a different card!

Like I mentioned just call ahead. I wouldn't want to own a card without sensitive fraud algorithms. Seems risky to knowingly link your credit score to a card that you know has Busch league security protocols.

 

[Geckotek]

Yep, Chase did this to me in the past as well.

 

[jpcarro]

That's some BS from AT&T. At least Apple will hold your spot in line for you to correct the billing/charges with your bank.

^^^This is another reason I never order from AT&T. With Apple, if there's an issue with the credit card, they give you a chance to correct it without affecting the ship date.

 

[mguti]

I used chase as well, just checked online and I have a pending charge from apple. So hopefully I'm good!

 

[sobucky]

This also happen to me and I called Chase and they said everything is good on my end and that I need to call Apple. WTF?

THIS JUST HAPPENED TO ME RIGHT NOW!.... I had to call apple to fix the situation. What I did was apple call/email me to call them cus the processing was not going through... I call my my CC company and ask if everything was okay and they said it was fine and the problem is apple end. They gave me a approval code to give the apple rep to push the order through... After I did that the rep said it went through and it should be fine now and the issue is resolved.

 

[jbraua]

The same thing happened to me, but I didn't get an alert from Chase at all. I received an email at 10:25 CST this morning and have being trying to correct the problem ever since. Chase was easy to contact, but I have been unable to contact apple via phone or correct the problem on the website. Apple's email told me I needed to contact them or update my account after I spoke with my bank. I have been on hold with apple customer service for 1:19:03 at this moment. Apple store online keeps telling me "oops...something went wrong" each time I try to update or edit my order. Anyone know another way around this?

Update at 11:56AM CST: sure enough, as soon as I post this, the transaction clears my bank. So I guess Apple didn't actually need me to "contact them or update my order" after all.

 

[sobucky]

The same thing happened to me, but I didn't get an alert from Chase at all. I received an email at 10:25 CST this morning and have being trying to correct the problem ever since. Chase was easy to contact, but I have been unable to contact apple via phone or correct the problem on the website. Apple's email told me I needed to contact them or update my account after I spoke with my bank. I have been on hold with apple customer service for 1:19:03 at this moment. Apple store online keeps telling me "oops...something went wrong" each time I try to update or edit my order. Anyone know another way around this?

When I got the email, they gave me a extension to a specific rep