Chase blocked me from getting my iPhone 6 Plus

jbmacfan

macrumors member
Original poster
Oct 10, 2008
57
1
I placed my order last night for the iPhone 6 Plus (contract free) through AT&T's website. It was successfully processing last night so I went to bed thinking everything went through and it will all be fine. Wrong!

I woke up in the morning with a text from Chase saying, "CHASE Fraud alert" and had me confirm if the purchase I made was me or not. I also got an email from the with the same message so I confirmed there as well that the payment was made by me. All is good right? Wrong!

AT&T order status is saying that the order was declined and that I needed to update my payment information as soon as possible or the order will get canceled. I resubmitted my billing information and now it is in processing again. Only issue is now the phone is saying it is backordered and no longer has the 2-3 week shipping estimate.

What the hell Chase? I never had them block a big purchase before. If I would have know it might get blocked I would have called them beforehand and alerted them to an upcoming large purchase.
 

jbmacfan

macrumors member
Original poster
Oct 10, 2008
57
1
And now the order has processed and the backordered status changed to a Oct 31 - Nov 11 ship dates. Ugh what was once a 2-3 week is now 2-3 months.
 

drummer328i

macrumors newbie
Jun 23, 2010
14
0
Chase did this to me too, although I ordered through Apple and not AT&T. Luckily, I was able to re-process the payment through Apple and my delivery date is still the 19th. Nonetheless, it is annoying that Chase is doing this.
 

HolyGrail

macrumors 6502
Nov 21, 2010
381
101
Planet Earth
And now the order has processed and the backordered status changed to a Oct 31 - Nov 11 ship dates. Ugh what was once a 2-3 week is now 2-3 months.
Yeah, same thing happen to me before on a purchase with chase. Sorry to hear that happen you bud. Best of luck. :(
 

IlliniGuy76

macrumors regular
Jun 28, 2010
133
7
I placed my order last night for the iPhone 6 Plus (contract free) through AT&T's website. It was successfully processing last night so I went to bed thinking everything went through and it will all be fine. Wrong!

I woke up in the morning with a text from Chase saying, "CHASE Fraud alert" and had me confirm if the purchase I made was me or not. I also got an email from the with the same message so I confirmed there as well that the payment was made by me. All is good right? Wrong!

AT&T order status is saying that the order was declined and that I needed to update my payment information as soon as possible or the order will get canceled. I resubmitted my billing information and now it is in processing again. Only issue is now the phone is saying it is backordered and no longer has the 2-3 week shipping estimate.

What the hell Chase? I never had them block a big purchase before. If I would have know it might get blocked I would have called them beforehand and alerted them to an upcoming large purchase.
Not to be a bag, but that's why there were multiple posts on here over the last few days warning folks to make sure to contact your bank in anticipation of this charge. They simply would have released the charge based upon your call.

Sorry about your plight... sucks!
 

andyx3x

macrumors 65816
Mar 1, 2011
1,228
41
Go to the AT&T store next Friday and pick one up. Go a few hours before they open and you should be good.
 

menist

macrumors 6502
Jun 10, 2010
271
74
California
This also happen to me and I called Chase and they said everything is good on my end and that I need to call Apple. WTF? :confused:
 

kupkakez

macrumors 68000
Apr 4, 2011
1,841
669
Austin, TX
Chase seems to be overly sensitive lately with "big purchases" throwing up the fraud alert. It's annoying for sure.
 

Tyler23

macrumors 603
Dec 2, 2010
5,641
146
Atlanta, GA
This also happen to me and I called Chase and they said everything is good on my end and that I need to call Apple. WTF? :confused:
Chase did this to me too, although I ordered through Apple and not AT&T. Luckily, I was able to re-process the payment through Apple and my delivery date is still the 19th. Nonetheless, it is annoying that Chase is doing this.
And now the order has processed and the backordered status changed to a Oct 31 - Nov 11 ship dates. Ugh what was once a 2-3 week is now 2-3 months.
Did you all get this alert online too (does it show up if you login to your Chase account online)??

I sold my 5s last night, so I cannot receive text messages. However, I looked on my Chase online account and I don't see any messages like this, so I'm hoping that means I'm ok..
 

illutionz

macrumors 65816
Oct 2, 2007
1,325
23
Rhode Island
Sorry for your ordeal but thank you for posting this. I ordered around 4:30am ET and I get the 7-10 days batch. Looks like they haven't tried to charge my Sapphire card yet but I just called in and tell them to let every charge from Apple.com through for the near future :D
 

kupkakez

macrumors 68000
Apr 4, 2011
1,841
669
Austin, TX
Did you all get this alert online too (does it show up if you login to your Chase account online)??

I sold my 5s last night, so I cannot receive text messages. However, I looked on my Chase online account and I don't see any messages like this, so I'm hoping that means I'm ok..
Usually they'll do 1 of 3 things or a combo of all 3. Call you, email your or text you.
 

nooaah

macrumors 68000
Sep 3, 2009
1,601
161
Philadelphia, PA
Same thing happened to me last year with Chase. Ended up losing my pre-order. Still got the model I wanted on day 1, but I guess I'll use my PNC card when I get around to paying for my pre-order today.
 

Starrbuck

macrumors regular
Jun 8, 2010
168
1
See if you can set Chase to text you for those kind of things. Then maybe you'll know sooner and can do something about it more quickly.
 

cynics

macrumors G4
Jan 8, 2012
11,303
1,695
Any time critical purchase of any significant cost it's in your best interest to call your credit card to pre approve the purchase. I've done this with lawyers and home renovations that they run the card on site.

Discover has blocked ever single Apple purchase I've ever had. It's annoying yes but I'm thankful they are looking out for my best interest.
 

Prise

macrumors regular
Dec 14, 2008
241
0
For time sensitive purchases, I never use cards with sensitive fraud alert algorithms. I've had this happen with Chase over the years, and will never use them for iPhone pre-order.

Lesson learned. Next time, use a different card!
 

rritterson

macrumors 6502
Jul 10, 2008
357
1
DC USA
And now the order has processed and the backordered status changed to a Oct 31 - Nov 11 ship dates. Ugh what was once a 2-3 week is now 2-3 months.
That's some BS from AT&T. At least Apple will hold your spot in line for you to correct the billing/charges with your bank.
 

Rafterman

macrumors 68020
Apr 23, 2010
2,344
1,303
For time sensitive purchases, I never use cards with sensitive fraud alert algorithms. I've had this happen with Chase over the years, and will never use them for iPhone pre-order.

Lesson learned. Next time, use a different card!
Bank of America:

Buy a $3300 Macbook Pro, no problem.

Buy a $50 case, fraud alert.

*sigh*
 

cynics

macrumors G4
Jan 8, 2012
11,303
1,695
For time sensitive purchases, I never use cards with sensitive fraud alert algorithms. I've had this happen with Chase over the years, and will never use them for iPhone pre-order.



Lesson learned. Next time, use a different card!

Like I mentioned just call ahead. I wouldn't want to own a card without sensitive fraud algorithms. Seems risky to knowingly link your credit score to a card that you know has Busch league security protocols.
 

jpcarro

macrumors 6502
Mar 13, 2009
417
67
On your nine
That's some BS from AT&T. At least Apple will hold your spot in line for you to correct the billing/charges with your bank.
^^^This is another reason I never order from AT&T. With Apple, if there's an issue with the credit card, they give you a chance to correct it without affecting the ship date.
 

mguti

macrumors member
Jul 17, 2012
84
4
TX
I used chase as well, just checked online and I have a pending charge from apple. So hopefully I'm good!
 

sobucky

macrumors 6502
Oct 12, 2011
350
16
This also happen to me and I called Chase and they said everything is good on my end and that I need to call Apple. WTF? :confused:
THIS JUST HAPPENED TO ME RIGHT NOW!.... I had to call apple to fix the situation. What I did was apple call/email me to call them cus the processing was not going through... I call my my CC company and ask if everything was okay and they said it was fine and the problem is apple end. They gave me a approval code to give the apple rep to push the order through... After I did that the rep said it went through and it should be fine now and the issue is resolved.
 

jbraua

macrumors newbie
Oct 12, 2011
2
0
The same thing happened to me, but I didn't get an alert from Chase at all. I received an email at 10:25 CST this morning and have being trying to correct the problem ever since. Chase was easy to contact, but I have been unable to contact apple via phone or correct the problem on the website. Apple's email told me I needed to contact them or update my account after I spoke with my bank. I have been on hold with apple customer service for 1:19:03 at this moment. Apple store online keeps telling me "oops...something went wrong" each time I try to update or edit my order. Anyone know another way around this?

Update at 11:56AM CST: sure enough, as soon as I post this, the transaction clears my bank. So I guess Apple didn't actually need me to "contact them or update my order" after all.
 
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sobucky

macrumors 6502
Oct 12, 2011
350
16
The same thing happened to me, but I didn't get an alert from Chase at all. I received an email at 10:25 CST this morning and have being trying to correct the problem ever since. Chase was easy to contact, but I have been unable to contact apple via phone or correct the problem on the website. Apple's email told me I needed to contact them or update my account after I spoke with my bank. I have been on hold with apple customer service for 1:19:03 at this moment. Apple store online keeps telling me "oops...something went wrong" each time I try to update or edit my order. Anyone know another way around this?
When I got the email, they gave me a extension to a specific rep