Check this out-Email from MusicMatch

Discussion in 'Mac Apps and Mac App Store' started by Frisco, Nov 3, 2003.

  1. Frisco macrumors 68020

    Sep 24, 2002
    As a valued Musicmatch customer and iPod user, we want to alert you to a serious software conflict caused by iTunes for Windows.

    Apple iTunes for Windows prevents Musicmatch® Jukebox from working with the iPod by deleting critical files used by Musicmatch. If you install iTunes, you will not be given a choice between Musicmatch Jukebox and iTunes - Apple makes this choice for you.

    To avoid any problems and to get the best possible experience when managing your MP3 collection and transferring music to your iPod, here is what we recommend:

    1) DO NOT install iTunes for Window on your PC if you are using Musicmatch Jukebox and wish to continue using Musicmatch Jukebox with your iPod.

    2) If you have already installed iTunes for Windows but want to continue using Musicmatch Jukebox, please follow these steps:

    ____·_ Disconnect the iPod from your computer if it is still connected

    ____·_ Double click on 'My Computer'

    ____·_ Double click on 'Control Panel'

    ____·_ Open 'Add or Remove Programs'

    ____·_ Select and uninstall 'iTunes'

    ____·_ Select and uninstall the 'iPod for Windows' item

    ____·_ Select and uninstall the 'Musicmatch iPod Plugin' item

    ____·_ Select and uninstall the 'iPod System Software Update' or any other iPod related _______items that might be listed

    ____·_ Select and uninstall 'Musicmatch Jukebox'

    ____·_ Close the 'Add or Remove Programs' control panel

    ____·_ Restart your computer

    ____·_ Delete the contents of the iPod directory by dragging the files to the Recycle Bin _______and then emptying the Recycle Bin

    ____·_ Navigate to the '\program files\Musicmatch\Musicmatch Jukebox\' folder

    ____·_ Delete the files, but not the folder, in the Musicmatch Jukebox folder

    ____·_ Reinstall Musicmatch Jukebox from the installation CD that came with your iPod or _______download the iPod software from the following URL: _______

    ____·_ When finished, reboot your computer

    ____·_ When the computer finishes rebooting, connect the iPod to your system

    ____·_ Open Musicmatch Jukebox

    If you continue to experience problems or have any questions about this issue, please do not hesitate to contact Musicmatch Customer Support at

    We hope you have the best possible music experience with the world's most popular jukebox software - Musicmatch Jukebox.

    Thank you.

    The Musicmatch Team
  2. SilentPanda Moderator emeritus


    Oct 8, 2002
    The Bamboo Forest
    They're probably tired of getting support calls/e-mails about it. Makes sense to me.
  3. jamesatzones macrumors regular

    Aug 29, 2003
    This looks like a last ditch effort to save biz...
  4. Frisco thread starter macrumors 68020

    Sep 24, 2002
    After installing iTunes, who would have the energy to call MusicMatch and complain that it isn't working?

    I would only call MusicMatch to complain if it was working :D
  5. Foxer macrumors 65816


    Feb 22, 2003
    Washington, DC
    Doesn't sound like much of "serious software conflict" to me. Itunes deletes MusicMatch. Ergo, no conflict;)
  6. Sun Baked macrumors G5

    Sun Baked

    May 19, 2002
    Too complicated...

    Somebody should write an Applescript to to this with a single double-click.

    Oh right, it's a PC.

    Why would anybody want to make a complicated process easy, when you can "pay" somebody to do it for you. I keep forgeting about that bloodsucking MS IT infrastructure leech.
  7. radhak macrumors regular

    Aug 28, 2003
    NJ, USA
    Wonder if that was from MusicMatch? (because it does not actually promote it ;) )
    By detailing out 18 steps to do this, the email does not have any hope of attracting fans.
    More likely, people would run out of breath going down the list (i did), and say, 'all this just for not using iTunes ?!!?' and pass out :D
  8. idea_hamster macrumors 65816


    Jul 11, 2003
    NYC, or thereabouts
    Doesn't seem to discourage iTunes use -- just tells you how to us MusicMatch if you installed iTunes and want to go back.

    Never used MM, so I'm not necessarily up on all the info, but I don't recall ever hearing that iTunes would interfere with MM. I know that I'd be a little shocked if I decided to try out iTunes and found that "you can't go home again".

    I suppose that Apple thought of MM as a stop-gap measure, but that's no reason not to come clean on how your "best Windows program ever" interacts with other programs -- especially if it get a "doesn't play well with others".
  9. stoid macrumors 601


    Feb 17, 2002
    So long, and thanks for all the fish!
    Re: Check this out-Email from MusicMatch (discouraging iTunes)

    Is it legal for them to say that, I didn't think that MusicMatch was the world's most popular jukebox software?
  10. arn macrumors god


    Staff Member

    Apr 9, 2001
    This is a somewhat odd situation.

    Some people might find this to be deceptive of Apple... but Apple did provide MusicMatch for PC users... so it could be considered an upgrade.

    If MusicMatch was called iTunes 0.5b, no one would fault Apple for upgrading to the latest of Apple's iPod Syncing software
    (aka iTunes 4.1.1)

    That being said.... it is on the aggressive end of the spectrum. :)

  11. Macette macrumors 6502

    Mar 5, 2002
    Surely people who download iTunes actually want to USE it? And I don't know about "serious" software conflict... i would say that Panther destroying information on external firewire harddrives qualifies as "serious", while a few config problems with jukebox software may scrape in as "slightly irritating and worth a small whinge".

    Or something.
  12. Sol macrumors 68000


    Jan 14, 2003
    Forget the iPod MusicMatch

    Why would anyone want to go on using MusicMatch with their iPod after iTunes was ported to Windows? MusicMatch should forget the iPod and concentrate on their DellPod.
  13. rainman::|:| macrumors 603


    Feb 2, 2002
    i like the line "apple made this choice for you". like they came and installed iTunes on your computer. granted it's not good when software conflicts with other software, but seriously. plus, i would think it would be difficult to use two different programs on one iPod.

    so the only way this would be a problem is if someone installed iTunes and then wanted to go back to MM. but, ah, why?

  14. sethypoo macrumors 68000

    Oct 8, 2003
    Sacramento, CA, USA
    I wonder why Apple didn't try to make a patch for this in advance? :confused:
  15. iJon macrumors 604


    Feb 7, 2002
    who cares, musicmatch made more problems than it solved with the ipods. all my friends started using ephpod.

  16. beefcake macrumors 6502

    Jun 22, 2003
    My first impression of that was that MusicMatch is trying to get people to stop using iTunes by making it seem as if iTunes will ruin their iPod. The first thing you read is a warning that iTunes will screw with iPod connectivity. I don't think it will matter much, as most iPod users are familiar with iTunes as being the original program developed for the iPod. This email will prevent annoying tech support calls, but probably won't sway many users from iTunes.
  17. skymaXimus macrumors regular

    Mar 3, 2003
    Re: Re: Check this out-Email from MusicMatch (discouraging iTunes)

    Yah, and its leagal to say that iTunes for Windows is the best Windows app ever written.
    I don't see MM complaining that Apple made the original choice for their iPod customers of what jukebox software to use (Music Match). So how can they get upset w/ Apple for changing the direction of what they say should work w/ the iPod? Apple makes the iPod MM, not you!!
    The whole thing is totally bogus. A last ditch effort if you ask me.
  18. Mr. MacPhisto macrumors 6502

    Jan 16, 2003
    I don't see this as a problem, especially since Apple now recommends the iPod be used with iTunes and packages them with it. MM still functions, just can't interact with the iPod anymore. Apple has every right to control what their devices will interact with. I wouldn't be surprised if future revisions to the iPod are incapable of working with MM at all.

    And besides, people choose to install iTunes and likely want it. MM just doesn't want to have to give up being "the most popular jukebox software" out there. I would think Windows Media Player or WinAmp were more popular though.
  19. iPC macrumors 6502


    Jul 22, 2003
    East Windsor, CT
    As usual, Apple is against choice. iTunes on a PC shouldn't conflict with MM, or Napster 2.0, etc etc, IF IT WAS WRITTEN PROPERLY!!! Last I checked, the installer file of music program B is not supposed to delete settings files of music program A. That is what is known as "anti-competitive behavior" and if proven true, could see Apple in court.

    However, if there is a warning during the install process (none that I have heard about), then it would be okay by me.
  20. cr2sh macrumors 68030


    May 28, 2002
    I'm not sure about this, what if a PC user installs iTunes, but also has a copy of MusicMatch.. but no iPod. I agree with Arn, if iTunes is thought of as an upgrade.. then its okay. What though, if the PC user didnt have Music Match as a result of owning an ipod? Does iTunes still deactivate MusicMatch? If so its kinda shady.

    Admin Edit: No, iTunes does not "deactivate" MusicMatch. It only takes over iPod synching functionality. Please re-read the post.
  21. skymaXimus macrumors regular

    Mar 3, 2003
    It sounds to me like it only deactivates iPod connectivity w/ MM. Thats why you have to trash all those iPod programs from the Add/Remove panel.
  22. arn macrumors god


    Staff Member

    Apr 9, 2001
    it deactivates MusicMatch ipod synching. MusicMatch still works.

  23. cr2sh macrumors 68030


    May 28, 2002
    I don't agree with it then. If it were an upgrade, it should have completelly removed MM.
  24. LegionCSUF macrumors member

    Aug 5, 2003
    Fresno, CA
    This falls apart in one very important area: these are programs by two different (and now competing) companies.

    This isn't a company updating a shoddy old version of their software (as an "iTunes 0.5b" would be). This is another company's software.

    We shouldn't assume that every instance of the software that it breaks exists only to serve the iPod. I don't doubt that there are plenty of MM owners that were using the software before they even bought an iPod. I bet there are others that are using versions of the software newer than what was bundled with their iPod. Having bundled old versions of a software in the past doesn't give you free reign to do something to break a feature of all instances of that software.

    Not everyone that installs iTunes is going to keep it. Software choice is a very fickle personal thing, and there are almost for certain a large chunk of MM users that will prefer MM over iTunes. I know we Apple users can't fathom someone not absolutely adoring an Apple software product, but there are plenty that don't. One should be able to experiment with various software packages without having some of them covertly damaging others.

    I don't fault Apple for wanting to promote iTunes as the means for Windows users to connect with their iPod, but I do not like the outcome here. If it's an unintentional technical problem, I'd like Apple themselves to say so, and perhaps "fix" it if possible. But if intentional, it's just way too Microsoftian for me.
  25. arn macrumors god


    Staff Member

    Apr 9, 2001
    Well, MusicMatch is not Apple's software. Removing it would (definitely) be stepping over the line.

    Look at it this way.

    Apple ships iPod with [iPod Synching Software 1]. Apple has just updated [iPod Synching Software 1] to a new version called [iPod Synching Software 2] that is the version that now ships with all iPods.

    iPod Synching Software 1 = Music Match
    iPod Synching Software 2 = iTunes

    That being said, I could see people having a problem with this.


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