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Check your Iphone4S White, mine had dents!!!

P

pashtun

macrumors newbie
Original poster
Jun 23, 2010
8
0
Hi

just picked up my phone from the courier depot as i missed the delivery. Opened the packaging to find that there are dents on the white part of the phone, its almost like they are hairline cracks and it looks a little grey in comparison to the white! they are on opposite corners of the phone top right and bottom left.

mine is a 64gb white bought from vodafone in the UK, just check as they are not immediately visible due to the white colour, anyone else got this problem?:mad::mad:
 

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It's hard to see what you are referring to on the photos. Is the plastic off the phone though?
 
thats the problem its hard to see but can be felt. if you look at the images the area in question is slightly grey. on the top right just in the region of the power button, and bottom left
 
It's hard to see in the second pic, but in the first pic with your hand, I can see the dent in the white part.

My black iPhone 4 has some dents due to me dropping it......that sucks that it came that way....

It sucks to have to do it, but I'd definitely take it back.....and you need to do it right away, the longer you have it, the more they'll think that you just dropped it yourself.....
 
phoned vodafone they are arranging to send me a new one on wednesday. What i want to know is this a common problem, do others have it but have not realised. and a couple of months down the line they will notice and think they did it!!
 
White 64 here...

Looked mine over, the only problem I sort of see is it looks like there's cracks in my flash. It may just be etched for flash purposes though
 
I had that problem on my white iPhone 4. The white plastic on the screen side had 1-2 minor dents or dings (pick your word for the defect). Pretty annoying, but I guess that happens when you mass produce phones.
 
Mine white has some qc problem too... Is the same plastic that you have your dent on, mine was not aligning straight with the screen glass,hence create two bumps, not sure is this common or am I expecting too much, I shall post a photo to explain later
 
More on topic though: I have a 32GB Black 4S and mine seems to a chip of metal missing off the band, on the side facing the back of the phone. It's so small, you can only see it in the right line if you title the phone tons. I'm debating whether I want to go through the trouble of switching over this. Just so people know though, this doesn't seem to be an isolated issue. However, with all the other issues apple has had (home buttons, yellow screens), honestly, ill take a tiny dent I can't ever see over a yellow screen any day (plus if it ends up annoying me enough I can always switch it).
 
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Back on topic, If there is a Vodafone store nearby, you may want to take it up there, as well as the pictures of you opening it, so the manager there can also verify it. the more you have them on your side with this, the less they can refute your claim.

Also (and this would suck), I wouldn't activate the phone yet. Let them see how it looked before anything was done. That way they can send it back to Apple as is, pristine, and let them deal with it. when you get the new on in, then return the first one. But definitely not before then.

BL.
 
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phoned vodafone, they said they are going to pick it up on tuesday and have a brand new one for me then. they appologised and said that they did not manafacture it but they gentleman also said he was apologising on apples behalf.
 
Volume Control Button is reversed

My iphone 4S dedicated volume control on the side is made wrong. (+) button is at the bottom and (-)button is on top. So when I adjust the ringer, the volume is reversed....what is the best thing to do? I used my last screen protector too!
 
Last edited:
SusieQute said:
My iphone 4S dedicated volume control on the side is made wrong. + button is at the button and - button is on top. So when I adjust the ringer, the volume is reversed....what is the best thing to do? I used my last screen protector too!
Click to expand...

Ummmm is it really an issue? You know which one is volume up and which one is volume down correct? Do you really need to look at the button to remember which is which? Wow.... some people's children.

OP.... hard to see in the pics but I think I see what you're talking about. I would return asap.... looks like you're being taken care of so that's good.
 
I guess im not the only one...

I also had a nick/chip about two millimeters big. Not a huge issue, so I'm weighing in the time to be spent calling or showing up at an Apple store. On the other hand, I don't want to wait too long and have Apple blame the nick on me.
 
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

They should replace it no problems. I am very happy with the way Vodafone in the UK has handled the issue I asked them whether they wanted me to let them know the locations on the dents and they didn't want me to they said no need to tell us we believe you, I think it may be affecting a number of phones and they are aware of it must be a glitch in the way a certain batch was manufactured
 
Yeah, mine has too. I picked mine up from the Apple store in Exeter, UK. The only issue is I live about 1.5 hours from the nearest store! I might ring Applecare and see what they have to say.
 
shaunh said:
Yeah, mine has too. I picked mine up from the Apple store in Exeter, UK. The only issue is I live about 1.5 hours from the nearest store! I might ring Applecare and see what they have to say.
Click to expand...

Yours has loose volume ?
 
Volume Control is reversed

DroidRules said:
Ummmm is it really an issue? You know which one is volume up and which one is volume down correct? Do you really need to look at the button to remember which is which? Wow.... some people's children.

OP.... hard to see in the pics but I think I see what you're talking about. I would return asap.... looks like you're being taken care of so that's good.
Click to expand...


It matter when you pay 299.00$ for your phone...but if you're happy to get a defective product for the price you pay, good for you!
 
pashtun said:
Hi

just picked up my phone from the courier depot as i missed the delivery. Opened the packaging to find that there are dents on the white part of the phone, its almost like they are hairline cracks and it looks a little grey in comparison to the white! they are on opposite corners of the phone top right and bottom left.

mine is a 64gb white bought from vodafone in the UK, just check as they are not immediately visible due to the white colour, anyone else got this problem?:mad::mad:
Click to expand...

My white iphone4s 16GB has a similar but smaller dent on the top side. It looks like a dust on the white panel that never goes away... :mad:
 
DSchwartz88 said:
More on topic though: I have a 32GB Black 4S and mine seems to a chip of metal missing off the band, on the side facing the back of the phone. It's so small, you can only see it in the right line if you title the phone tons. I'm debating whether I want to go through the trouble of switching over this. Just so people know though, this doesn't seem to be an isolated issue. However, with all the other issues apple has had (home buttons, yellow screens), honestly, ill take a tiny dent I can't ever see over a yellow screen any day (plus if it ends up annoying me enough I can always switch it).
Click to expand...

wahoo10 said:
White 64 here...

Looked mine over, the only problem I sort of see is it looks like there's cracks in my flash. It may just be etched for flash purposes though
Click to expand...

drew0020 said:
I had that problem on my white iPhone 4. The white plastic on the screen side had 1-2 minor dents or dings (pick your word for the defect). Pretty annoying, but I guess that happens when you mass produce phones.
Click to expand...

Bear807 said:
Mine white has some qc problem too... Is the same plastic that you have your dent on, mine was not aligning straight with the screen glass,hence create two bumps, not sure is this common or am I expecting too much, I shall post a photo to explain later
Click to expand...

hmm looks like a serious QC issue, Perhaps this will be the crack books all over again.... of powermac g4 cube all over again...
 
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