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Class Action Lawsuit Filed Against Apple Over 2011 MacBook Pro Graphics Issues

Ho Odedia,

just start the real live.

The world is no wonderland where all wishes come true.

It is still an electrical device that will age over time. So if you have a device that´s still in warranty, be happy, if not it is just bad luck. It´s the same with a car a TV or even a toaster. After some time you might have an issue with it and you might have to repair it. If you want a lifetime warranty for your device, just buy an insurance.

If there would have been a lifetime warranty the device would have cost you 6000 $ , insurance included over the years.
 
gonzomkl said:
Sorry guys

but I´m really just sick of this whining people who don´t have anything else to do than bashing users of other devices or bashing on companies without even trying to fix their own lives.

Mostly people who have no technical knowedge are the ones who whine the most.

All solderings are aging, that is why a car is not soldered, but more permanentely fixed. And if a soldering point ages the resistance grows and that produces heat. polishing a soldering point will not help it just shines. If you want to fix something like this you have to resoldere it, e.g. withe a heating fan instead of a soldering iron.

And No, no company should pay for something like that, if comanies would have to pay for this, it would be like a lifetime warranty, which has to be paid for. So just stop whining.
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What about independent engineers who could plainly see their engineering guidelines were all wrong, sent numerous feedback requests to Apple over the last year then even had corporate relations get in touch after I requested Apple change their guidelines and their response was to post feedback and they couldn't do anything until my GPU broke? Unreal!!

Frankly they deserve all they get for these 2011's for being a brilliant engineering company bar between the die of a processor and its heatsink where frankly they have a hell of a lot to learn - they are useless as I can cool any Apple Intel CPU and GPU better than they can - easily.
 
I'm one of the sufferers. I'm on the Intel chip most of the time, but when the AMD GPU kicks in, things go wonky, though varies how hot my laptop is at the time.

I've been holding off buying a new laptop for ages because I'm managing with it at the moment, but Apple really should realise this is unfair. I can't get the performance out of the laptop I purchased because of a dodgy component they refuse to admit to.
 
yes rockspider,

and it was done by an exception of the company, as it is also done in multiple macbook pro cases. There is no law how long a device has to work, beside the consumer law in some countries in the EU and Australia. But nothing like this in the US. There is also no common sense in the , as I can see and read in some of these postings here.

That is the cause why most european countries have a consumer law with a period of 2 to 3 years because this is a realistic period where a manufacturer can guarantee that the device will work properly.
 
I wonder if the environmental benefits of lead-free solder are even worth all of this. Probably not.
 
Kilamite said:
I'm one of the sufferers. I'm on the Intel chip most of the time, but when the AMD GPU kicks in, things go wonky, though varies how hot my laptop is at the time.

I've been holding off buying a new laptop for ages because I'm managing with it at the moment, but Apple really should realise this is unfair. I can't get the performance out of the laptop I purchased because of a dodgy component they refuse to admit to.
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179 quid on eBay sent to bga-repairs in Hereford has worked for 9 clients of mine my fellow Brit. Bearing in mind Apple charge £410 for one of their depot boards which never last long its a rather good deal, and save your receipt for a possible refund.
 
Hi Gav mack

than you should start a computer company, your engeneering skill should be good enough to be the No one in no time and your computers might work in 20 years.

Yes I know there is some kind of consumer law in 2 o 3 US states, but if you read them they are not worth the paper they are written on. Californias only important topic is, that spare arts have to be availabe for at least 7 years and that the devices have to be repairable for at least 7 years.
 
V.K. said:
Exactly, it was totally stealth and is now over. I have a 2010 MBP and I didn't know about the repair program until I started getting more and more frequent kernel panics in the last few months. It's definitely graphics related because if I disable automatic graphics switching the kernel panics stop. I have a genius bar appointment on Friday. we'll see if they will be willing to cover the repairs. somehow I doubt it.
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Maybe you will have more luck then I did on my 2010 :(. If you want to save time, have them run the VST test on it. It will tell you immediately if you have the graphics problem.

If you are going to get it repaired and they want you to pay for it, ask for a depot repair. It cost around $300 and they will replace everything defective in your MacBook Pro.
 
gonzomkl said:
Ho Odedia,

just start the real live.

The world is no wonderland where all wishes come true.

It is still an electrical device that will age over time. So if you have a device that´s still in warranty, be happy, if not it is just bad luck. It´s the same with a car a TV or even a toaster. After some time you might have an issue with it and you might have to repair it. If you want a lifetime warranty for your device, just buy an insurance.

If there would have been a lifetime warranty the device would have cost you 6000 $ , insurance included over the years.
Click to expand...

There's an implied warranty on any product based upon the expected standard lifetime of similar items in a similar price range.

If you spend over $2000 on a nice, new computer, you expect it to last far longer than 3 years. If you're out of warranty, and your machine dies due to a manufacturing defect, you're entitled to compensation. The only caveat is that, once you're out of standard warranty time, the onus is on you to prove it's the fault of the manufacturer.

For example, if you buy a car for $20,000, and 5 years later, your transmission craps out because GMC used plastic gears instead of metal to cut costs, they can't just turn around and say "oh well, cars gets old, huh? Tough luck there, guy". They have to repair your transmission, or compensate you in some way.
 
gonzomkl said:
than you should start a computer company, your engeneering skill should be good enough to be the No one in no time and your computers might work in 20 years.

Yes I know there is some kind of consumer law in 2 o 3 US states, but if you read them they are not worth the paper they are written on. Californias only important topic is, that spare arts have to be availabe for at least 7 years and that the devices have to be repairable for at least 7 years.
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I've been fixing macs and windows boxes as an independent for 20 years already. I refer only to a reball company, soldering is not my thing but cooling has been a speciality of mine since voodoo II cards in 1996.

And a brand new member to these forums you are too - I'm pretty wise to that kind of shenanigans too sunshine!
 
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@Renzatic

This is your wish but not the truth. You have a smal knowledge mixup between consumer law and warranty.
Warranty is a complimentary offer of your manufacturer.
Consumer Law is a country issued Law with different periods in different countries.
It does not differ on product types it just differs on the legislation. Especially in the computer market it wouldn´t make any sense because every computer is just outdated after 3 years, no matter what brand you choose. You still might use it it will just not be fast enough to work properly with actual software.

As always in legislative cases, there is no such thing like common sense, implication.

Law works different. And the examplea of the transmission is just bogus, there is no plastic around the work that is able to take this amount of force used in a transmission. But yes, if the transmission in your 50000 $ mercedes or GM breaks after 5 years, you will hve to pay for the repair. That´s live.
 
WardC said:
What about the 2012 non-retina MacBook Pros. Mine is a 2.6GHz 15.4" model with a 1440x900 display. The very last "non-retina" 15-inch MacBook Apple produced. I believe it is a 2012 model and not a 2011.
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IIRC that had a different dGPU.
 
binaryspiral said:
Someone already did the math and calculated it was cheaper to lose customers and the class action lawsuit than it would be to recall the laptops or cover repairs.

If you cover repairs after warranty expiration - then you're admitting fault.

Rule number 1: Maximize profit...
Rule number 2: follow rule number 1.
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Your whole post says "I watched Fightclub recently".
 
Hi Aloft

it is not for the environment, it is just a protection for workers and the people who repair these stuff. If you solder a leaded soldering material, you inhale a lot of lead. in the former times, when more repairs on devices have been done instead of just replacing components, thes result have been cancer and lung deseases. This is why it is forbidden to work with leaded solderings if you are not working in a special environment (air cleaning, air masks and so on)
 
cjmillsnun said:
IIRC that had a different dGPU.
Click to expand...

The 2011 has sandy bridge CPU- 45 watts plus AMD - 40 watts. Total 85W
The 2012 has ivy bridge CPU- 35 watts plus Nvidia Kepler GPU - 26 watts Total 61W

Therefore rather less heat to cool in the 2012's with much smaller die sizes to cool also.
 
I guess I am one of the lucky ones (or just in general not unlucky few) that have zero issues with the 2011 MacBook Pro? Mine is running strong and it still performs well, at about 10k geek bench score, and with an SSD in Fusion drive mode, it is now faster than ever. I can't complain aside from the fact that it is quite heavy and can be loud at times.
 
Does the class action law suit go after anything more then repairing or replacing computer?

If they replace or repair the said computer, and reinburse for any out of pocket expense related to repair, is that a satisfactory settlement?

Please don't bring up stupid comparisons like the Ford Pinto or any other past issue when it comes to human safety, that's not even close to the same issue!

One thing I would like to point out, is not one person here has said, at least they're using lead free solder!
I'm actually surprised nobody brings it up!

But that might give Apple applause! Unfortunately it has caused a quality issue! Catastrophic failure by the sounds of what I read here.

That's the funny thing here to me, a simple choice of solder could have prevented this. But that's shows Apples dedication to the environment!

I'm not trying to defend the issue for Apple, as much a I Would like to. I don't know the facts! I just hate to see Attorneys make bank on this type of lawsuit! I went through something like this before(more then once), that came to me in, just fill out claim form. With language like, get up to x amount of money back.

I never got anything back over $10. The Attorneys will get the money!

If I was Apple, here's how I would spin this, just my 2 cents.

In our relentless pursuit to be environmental friendly, workers safety and still produce the best products possible, we chose to use lead free solder on a select group of MBPS. To our surprise, we have been having a small percentage solder related failures. We will repair or replace all effected computers at no charge to owners. Warranties will be extended by one year from time of repair or replacement.
We apologize for any inconvenience this has caused! We will continue our dedication to the best products possible and the most environmentally friendly!!!

I've been posting a lot lately due to major surgery on my foot. Stuck at home with my foot elevated for a week. Thank god for iPad and iPhone! Love my 6 Plus and received my new iPad Air 2 Friday (waiting on porch when home from surgery).
 
gonzomkl said:
This is your wish but not the truth. You have a smal knowledge mixup between consumer law and warranty.
Warranty is a complimentary offer of your manufacturer.
Consumer Law is a country issued Law with different periods in different countries.
It does not differ on product types it just differs on the legislation. Especially in the computer market it wouldn´t make any sense because every computer is just outdated after 3 years, no matter what brand you choose. You still might use it it will just not be fast enough to work properly with actual software.

As always in legislative cases, there is no such thing like common sense, implication.
Click to expand...

It's called Implied Warranty of Merchantability. If the product you bought isn't built to the standards advertised by the merchant or manufacturer (which in Apple's case would be both, more often than not), you're entitled to compensation.

When you buy a Mac, you're making a nonverbal agreement with the reseller that it's a well built device, and are paying a premium for such. Now of course there's no such thing as a perfect product, and random things do happen. But when it to something like this, a widespread problem where their computer gets so hot, it desolders the heatsink from the GPU, then it's blatantly Apple's fault, and they should repair it.

Law works different. And the examplea of the transmission is just bogus, there is no plastic around the work that is able to take this amount of force used in a transmission. But yes, if the transmission in your 50000 $ mercedes or GM breaks after 5 years, you will hve to pay for the repair. That´s live.
Click to expand...

Tell that to my mom and dad, who had to get the transmission in their GMC truck repaired 3 times in less than 6 years because the plastic star gear they used kept wearing down.

If something fails due to a blatant manufacturing defect or poor decision, the responsibility is on the reseller to repair it. And guess what? Mom and dad didn't have to pay a dime, because a transmission failing multiple times in such a short period of time is a breach of their warranty of merchantability.
 
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maflynn said:
Yet, that's what they did to the 2008 and 2010 models. They set up a repair program to repair those affected models, why couldn't they do that for the 2011 model?
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In 2008 it was nVidia's fault. they paid the bill.
 
TheRainKing said:
There should be a class action lawsuit over the iMac SuperDrives as well. These things absolutely suck. Mine stopped reading most discs after less than 2 years of use. Then I'm expected to pay over £100 for a repair. What a joke.
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*cough* sale of goods act. Covers you for 6 years
 
Gav Mack said:
The 2011 has sandy bridge CPU- 45 watts plus AMD - 40 watts. Total 85W
The 2012 has ivy bridge CPU- 35 watts plus Nvidia Kepler GPU - 26 watts Total 61W

Therefore rather less heat to cool in the 2012's with much smaller die sizes to cool also.
Click to expand...

Good information. Thank you :)

----------
Gav Mack said:
A wonderful bit of UK legislation!
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Agreed. We are very lucky in the UK to have some of the best consumer protection legislation in the world.
 
gonzomkl said:
it is not for the environment, it is just a protection for workers and the people who repair these stuff. If you solder a leaded soldering material, you inhale a lot of lead. in the former times, when more repairs on devices have been done instead of just replacing components, thes result have been cancer and lung deseases. This is why it is forbidden to work with leaded solderings if you are not working in a special environment (air cleaning, air masks and so on)
Click to expand...

Lead solder for repairs is allowed by law, and those who use lead for reballs do so to make an effective permanent repair risking their own health as a consequence.

But I'm an engineer and not a lawyer or a wannabe even..
 
gonzomkl said:
It is in the nature of every product that it might age. Even incredible technique like macbooks.

If a device, a laptop, a car or even e loaf of bread ages it might show some issues.

if the issues appear during warranty, fine the manufacturer has to repair them, if they appear after the warranty ended, you have to pay for the repair.

Even for stupid americans, who claim millions when the empty a fresh cup of coffee on their leg and wonder that the hot coffee is really hot, have to accept, that ther is no infinite warranty on any product. Go and sue your bakery when your bread is uneatable after 6 month.
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There is a difference in price and expectation between a load of bread and a top price notebook computer.

When you are spending a lot of money, there is an expectation that it will last more than a year or two.
 
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