Class Action Lawsuit Filed Against Apple Over 2011 MacBook Pro Graphics Issues

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Back in January, we highlighted graphics issues being experienced by a number of owners of 2011 15-inch and 17-inch MacBook Pro models, with many users needing to pay for (sometimes multiple) expensive logic board replacements due to the issue. The apparent widespread nature of the issue has led to claims that it is a manufacturing defect that should be covered by Apple, with a change.org petition seeking relief from Apple now exceeding 20,000 signatures and affected users organizing in a Facebook group of over 5,000 members.

We noted in August that law firm Whitfield Bryson & Mason LLP had begun researching the issue, soliciting feedback from affected users to determine whether a class action lawsuit against Apple might be warranted. The firm apparently found sufficient reason to proceed as it has announced today that it has indeed filed suit against Apple on behalf of affected consumers.
Our firm recently filed a class-action lawsuit in a California federal court against Apple, Inc. on behalf of residents in the States of California and Florida who purchased 2011 MacBook Pro Laptops with AMD GPUs who experienced graphical distortions and system failures.
The firm is continuing to solicit feedback from affected users and is considering filing actions in other jurisdictions around the country.

The lawsuit lays out the plaintiffs' argument that the issues stem from hardware defects related to the lead-free solder used on the AMD graphics chips in the 2011 MacBook Pro models.
When the lead-free solder cracks it degrades the data flow between the GPU and the logic board. A small crack can cause the laptop's graphics to become distorted on occasion. But as cracks in the lead-free solder propagate over time, the graphics issues worsen and system stability decreases, until eventually the computer is completely unusable. This defect related to the lead-free solder connecting the GPU to the logic board (the "Graphics Defect") limits all computers at the point of sale forward from performing as advertised and warranted.
The suit goes on to note that Apple's only solution offered for the issue is complete logic board replacement, but that the remedy is ineffective as replacement parts use the same solder and fail in the same way, sometimes within days. Apple has also in many cases charged consumers for the repairs and has refused requests to reimburse consumers for repairs paid for out of pocket.

Drawing parallels to similar graphics issues in the 2008 MacBook Pro that ultimately resulted in a recall by Apple, the plaintiffs in this case request that Apple acknowledge a defect in the 2011 MacBook Pro models, notify owners of the issue, bear the costs of inspection of affected machines, and pay the full costs of repairs and damages. The suit also requests that users who have paid out of pocket for repairs be reimbursed for their expenses.

Article Link: Class Action Lawsuit Filed Against Apple Over 2011 MacBook Pro Graphics Issues
 

Michaelgtrusa

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Oct 13, 2008
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Not surprised to see this action as i've been watching the facebook group for weeks now. This open up other cases with Macs that have never been covered in the last 7 years.
 

maflynn

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Good, hopefully this will get apple to cover the laptops and repair them for free. The 2008, 2010 and 2011 all have dGPU issues, its ludicrous that apple refuses to acknowledge this issue and fix the affected computers.
 

nocturnum

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Feb 8, 2014
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Hooray, hooray! A new 2015 i7 4.0Ghz 12MB Logic Board for every MBP15/17 affected!

Oh, wait ...

Personally delivered by Steve Ballmer. :)
 
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binaryspiral

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Sep 9, 2012
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Good, hopefully this will get apple to cover the laptops and repair them for free. The 2008, 2010 and 2011 all have dGPU issues, its ludicrous that apple refuses to acknowledge this issue and fix the affected computers.
Someone already did the math and calculated it was cheaper to lose customers and the class action lawsuit than it would be to recall the laptops or cover repairs.

If you cover repairs after warranty expiration - then you're admitting fault.

Rule number 1: Maximize profit...
Rule number 2: follow rule number 1.
 

netdoc66

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My 2011 MBP died a day after installing Yosemite which many have done. I've relied on Apple for most of my career. Where do we go if they won't support the professional hardware they slap their apples on?
 

O and A

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wow the timing on this is crazy.

my friends 2011 macbook pro displayed this issue twice YESTERDAY.

serendipitous. hope apple acknowledges this.
 

WardC

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What about the 2012 non-retina MacBook Pros. Mine is a 2.6GHz 15.4" model with a 1440x900 display. The very last "non-retina" 15-inch MacBook Apple produced. I believe it is a 2012 model and not a 2011.
 

maflynn

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Someone already did the math and calculated it was cheaper to lose customers and the class action lawsuit than it would be to recall the laptops or cover repairs.

If you cover repairs after warranty expiration - then you're admitting fault.

Rule number 1: Maximize profit...
Rule number 2: follow rule number 1.
Yet, that's what they did to the 2008 and 2010 models. They set up a repair program to repair those affected models, why couldn't they do that for the 2011 model?
 

introcaso

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Aug 24, 2011
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Finally....

I've been dealing with this issue since March (1 month after my Apple Care expired). I never took it to the store, because I thought they will charge me at least 1000 to replace the logic board. I am going to wait for them to replace it free of charge. In the meantime, backing up daily... (My 2011 MacBookPro is an updated 2.3Ghz i7 - 8GB 1333 DDr3, with Intel HD 3000 512 mb which I custom ordered). I honestly thought I would never order a customized Mac ever again... but now there is still some hope).
 

binaryspiral

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Sep 9, 2012
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You are parroting a myth. Do you know the cost to bring a class action?
Do you?

I've been in a few class action lawsuits - which neither makes me a lawyer or an expert on CALs, but I pay attention... Micron ram price fixing, Apple monitor size false advertising, iTunes book sale price fixing, and a few others...

Every time I've seen a pittance of a refund that accounts for a single percentage point of the amount of money I was wronged. But the lawyers get 40-50 million - which accounted for about 40% of the CAL.

And the defendant lawyers get paid, too.

So I stand by my "parroted myth" - the lawyers win.
 

Eithanius

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Nov 19, 2005
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I'm feeling grateful and lucky Apple replaced the logic board of my 2010 MBP for free despite being a full year out of AppleCare coverage...