So what we get 7$ if we had a phone replaced? Hardly worth the time to fill out their info.
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Class Action Lawsuit Over Apple Providing Refurbished Replacement Devices Proceeding to Trial in August
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Reworked boards is normal for any company that has boards. They usually have people that are trained on that board and they go through a standard routine and replace the bad component...can you imagine the amount of e-waste if every time a component failed the board would go in the trash? I work in television and some of the boards in our equipment can cost $5k for one board. I once screwed a small multi layer board for a Grass Valley Switcher maybe 3"x5" board...cost $4500.00 to replace....boss was not happy....I told him that's why I asked for the $2500 solder rework station.
and Apple will cut back on exchanges and returns.
I guess with that logic Apple should charge depreciation for using the parts .... This is a frivolous lawsuit.
I'm sure you've touched many non-Apple devices in public that these people you're mentioning have touched. It may be easier to just not go out in public to avoid that
Exactly. When Apple fixed my 2018 15”, they replaced my logic board with a refurbished one. The replacement’s SSD had 1/3 the TBW of the broken one originally in my machine. The CPU on the new board also doesn’t get nearly as hot somehow, as the fans don’t spin up anywhere near as much as the original. I didn’t get a brand new logic board but I don’t see how I could possibly say Apple screwed me here. You’re taking in a used device and expecting a new one back? That’s unreasonable. The only way I find that reasonable is if it’s within the initial return window. And usually they do just exchange it for a new one if that’s the case, in my experience.
Apple’s obligation is to repair or replace your device with parts or a whole device of like age and quality (minus the defect you experienced). A freebie should never be expected, and that’s what getting a brand new device in place of a used one is.
I'm surprised this took as long as it did. Apple, dell, etc have all done this. BUT it's against federal law in the US and many many other countries. I'm surprised Apple had been all but closed down by the feds.
Most repairs could be done in an Apple store while you wait, if Apple wouldn't make them so repair unfriendly.
Apple refurbished devices in most cases are better than brand new ones. They are tested more thoroughly to ensure past problems don't occur again or that they find new ones.
True but here Apple is up front that is "may use parts or products that are new or refurbished and equivalent to new in performance and reliability." in a repair. It is right there in the warranty. This is basically a non-case and should have been thrown out.
So you would be ok getting a remanufactured device when you pay for a new one."'remanufactured' devices are not 'equivalent to new in performance and reliability'"
This is true. They are better.
Not so.
I have developed a sophisticated sequence of martial arts-esque moves that enable me to traverse the public domain without ever touching a shared service.
I am a personal hygiene ninja.
As long as the device is supported throughout the warranty period and it functions like new and looks like new and works like new and will last like new (oh wait, the "new" model didn't last)...yes. I don't care.
I don't have any feelings on the outcome, will be interesting to see where this goes.
Please cite the law it violates.
But now you have a box and phone that serial number don’t match. Lower resale value.
"'remanufactured' devices are not 'equivalent to new in performance and reliability'"
This is true. They are better.
Almost any electronics company sells products that fail initial QA testing, get re-worked in the factory and sold as new. There's no such thing as 100% assembly success.
I never sell my phones. Lately I have been trading them into Apple when I/we get a new phone. So for me it doesn't matter. Maybe for others this may make a difference.
This is true. The QA is far deeper than assembly-line devices. Don’t ask me how I know. 😎"'remanufactured' devices are not 'equivalent to new in performance and reliability'"
This is true. They are better.
Seriously. My three year old car just started dripping fluid from the u-joint. It is still under bumper-to-bumper warranty. Should I demand a new car as a replacement?
Isn't that what the contact said when we bought the devices? I only had one iPhone replaced and I knew it was a refurb but it worked and I could not tell the difference. I have also purchased refurb form Apple and all looked new.