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Class Action Lawsuit Over Apple Providing Refurbished Replacement Devices Proceeding to Trial in August
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No, but you would expect them to replace the broken part with a brand new one and not one they took from another 3 year old car.
But that’s not what happens. If Apple took the time to replace the broken part how long do you think you would be without a phone?
Well last time they replaced my Macbook's battery it took a couple of hours. So for iPhones and iPad potentially a bit longer? Seems reasonable.
They could even give you a choice, get a (potentially refurbished) device right now or wait a day for the repair.
Magnusson-Moss held manufacturers liable for express (explicit) warranties but also implied and/or state warranties. (implied warranties are like consumer expectations: this bluetooth speaker should last more than 90 days even if the written warranty is only 90 days)
My understanding was that the Song-Beverly Act was a “Lemon Law” intended to protect purchasers of motor vehicles.
I haven’t read the formal complaint myself, but there are numerous considerations and the lawyers will have to argue this carefully:
My understanding was that the Song-Beverly Act was a “Lemon Law” intended to protect purchasers of motor vehicles.
I haven’t read the formal complaint myself, but there are numerous considerations and the lawyers will have to argue this carefully:
- Products sold without extended warranty (aka, product insurance) and whether the consumer was discouraged from purchasing said extended warranty
- Products sold with extended warranty and whether the consumer was refused replacement
- Product life and consumer use expectations
- Precedent or case law - do they think they have some ace up their sleeve?
I think refurb units are actually better -- they are tested to more rigorous standards than those off the assembly lines.
Not only that but Apple’s refurbished devices go through more stringent QC checks. Every refurbished Apple device I’ve had worked better than the original save one or two that were equivalent. I almost prefer their refurbished devices now.
The two that I worked for never "reworked" a device that failed QA. Units were sent to engineering to determine cause, and never sold.
1. I guess that email that popped up in my junk mail folder a few days ago regarding this isn’t a scam?
2. Still haven't received payment from the last class action regarding iPhones that ran a certain OS that slowed down the phone. Anyone get anything?
2. Still haven't received payment from the last class action regarding iPhones that ran a certain OS that slowed down the phone. Anyone get anything?
I dont understand some of the responses here. Apple's refurbishment process is pretty straight forward and unlike a lot of other places. this isn't an amazon returns fulfillment center. where they inspect it and put it back on the shelf. In fact since Apple creates serialized devices if that device comes back, they essentially replace all of the external components cosmetically (new top case, display, bottom case, hard drive and battery), if they need to they'll replace the logic board or install one from their parts inventory and refurbish all the old components of the device, since they basically decommission the original serialized device that gets transformed into a refurbished unit with a refurbished type serial # and cannot be sold as new, but "refurbed".
Also all of the iPhones and iPads that are given as replacements are considered refurbished, but are built for replacement. there might be some that are completely refurbished with new batteries, displays and housings, but other components are repaired or fixed.
Also all of the iPhones and iPads that are given as replacements are considered refurbished, but are built for replacement. there might be some that are completely refurbished with new batteries, displays and housings, but other components are repaired or fixed.
If you're within your 14 day return window, return/exchange it -- thus you're getting a new device.
Past the return window you're holding a used device.
going to opt out of the class action lawsuit and sue Apl separately
If I am holding a 3 month used device, how do I know the replacement is no more than 3 months old. Its not like Apple extends the warranty.
We aren’t talking about a battery replacement. They will replace the battery in a few hours, I’m sure most on here know this. We are talking a total replacement of the device due to a catastrophic failure
I agree with this. If I’m getting my device entirely replaced I want an actual brand new replacement not used parts.
So this evidence, can you show us?
Keep in mind that with "evidence" there needs to be a clear chain of custody to make sure it was not tampered by the new owner?
I'd suggest either getting used to it or just not buying anything else from here on out.
The auto industry does this, pretty much any service industry does this because the cost of replacing it with a brand new item every single time is prohibitive. That is unless you want to pay a lot more for that product up front.
Completely agree - remanufactured devices are put through more rigorous tests than factory fresh units."'remanufactured' devices are not 'equivalent to new in performance and reliability'"
This is true. They are better.
The minimum standard is, in every Apple refub I've ever owned, As-New.
This is about replacements units, not them selling refurbs as brand new machines.
Not interested in whataboutism. And no I won’t get used to it, thank you.
I have purchased many Apple Refurbished products over the years, and they all have been great.
That said, if Apple is breaking the law, then it is on them.
For the people that say that Apple Refurbished is better than new, I would generally agree, especially for Macs, but there has been many reports of Apple refurbished iPhones with repaired water damaged PCBs, and other issues with repairs on iPhones.
That said, if Apple is breaking the law, then it is on them.
For the people that say that Apple Refurbished is better than new, I would generally agree, especially for Macs, but there has been many reports of Apple refurbished iPhones with repaired water damaged PCBs, and other issues with repairs on iPhones.
There was no whataboutism here, you're free to review the facts for yourself or keep your head in the sand, it makes no difference to me because this practice of refurbishing is not a problem.
Why is it not a problem? You cannot rightfully expect to use an item for a year, have a part go bad and expect a brand new device under warranty. Even lemon laws for automobiles do not cover this, and rightfully (again) it shouldn't.
The only person you make miserable is yourself when you don't simply get used to business as usual. You won't change this practice and for good reason, the amount of e-waste that it would generate is astronomical.
Let's do this: you re-work all physical matter in the universe to not degrade and then you'll get your way.
What gives you the idea it's only in case of catastrophic failure? If you bring in an iPhone under warranty or with AC+ with a issue they won't always replace the part, they'll give you a new or refurbished iPhone instead. They don't replace an iPad screen for example but exchange the device. But instead of a new device you get a used one.