I finally managed to get my MacBook resolved, but took a while... Having got my 2016 MBP 15" I had previously taken it to an Apple store a couple of times, both times sent away... the first nothing could be heard and it was just dismissed... the second the 'genius' said that he'd heard of it, but there is no known fix at this time, and just told me to monitor a website with recall information....
A couple of months past and the clicking was getting more frequent / annoying... not what any of us want for the amount we all paid..!! I called Apple and told them that I wasn't happy with the device and that I wanted it to be booked in and fixed... At the time my nearest stores were not able to take appointments for a few days... I was advised that another 'authorised distributor' would be able to fix the problem and is 'authorised to repair/replace' just like a normal Apple store (this I later found wasn't the case)
The laptop went in and on check in was 'clicking'... Great
least they heard it... I got an update a couple of days later saying that the engineer has also heard the clicking and is working on a repair... They changed the battery, track pad, screen... days went by... I then got a call asking for permission to change the logic board as this would loose all information... this was granted and more days went by.... after three weeks I was told that it was like 'Trigger's broom', they had replaced practically the whole laptop - but it was still clicking... I asked for a replacement saying that I need the device back and was told it would originally take no more than two weeks... The representative said they would escalate the request... The next day I was told that a replacement was being arranged... The following day I called and asked if I could arrange for a collection and was told that the replacement was now on hold. Apple now said that the authorised distributer was not authorised to make a replacement until 30 days had passed... Both Apple and the authorised distributer both accepted that my Mac would be sitting on a shelf as nothing further can be done until the time had passed, but that nothing could be done...
I wasn't happy to say the least! I escalated the matter with apple and spoke to several 'senior reps' over the next couple of days... All agreed it wasn't right, all saying they would 'take ownership' and resolve the problem... It was no good, I ended up having to wait for the 30 days to pass... But then it wasn't that simple... Apple needed me to arrange for the authorised distributor to return the Mac to their store, for me to collect, then they would collect from me - once they've received it they would arrange a replacement... They couldn't just arrange for an internal transfer as the authorised stores aren't recognised in that way.... Alternatively, I could pay a 'holding transaction' on my credit card for the full price of a replacement.. HA..
Thankfully there was a silver lining though. The last senior rep, and the replacement rep were excellent, and Kindly agreed to exchange my 2.7GHz 2016 MBP with the 2.9GHz 2017 MBP... I have been on/off it now for a while since it's come back and NO CLICKING :-D
[doublepost=1514048770][/doublepost]
What MBP did you have and then receive?
A couple of months past and the clicking was getting more frequent / annoying... not what any of us want for the amount we all paid..!! I called Apple and told them that I wasn't happy with the device and that I wanted it to be booked in and fixed... At the time my nearest stores were not able to take appointments for a few days... I was advised that another 'authorised distributor' would be able to fix the problem and is 'authorised to repair/replace' just like a normal Apple store (this I later found wasn't the case)
The laptop went in and on check in was 'clicking'... Great
least they heard it... I got an update a couple of days later saying that the engineer has also heard the clicking and is working on a repair... They changed the battery, track pad, screen... days went by... I then got a call asking for permission to change the logic board as this would loose all information... this was granted and more days went by.... after three weeks I was told that it was like 'Trigger's broom', they had replaced practically the whole laptop - but it was still clicking... I asked for a replacement saying that I need the device back and was told it would originally take no more than two weeks... The representative said they would escalate the request... The next day I was told that a replacement was being arranged... The following day I called and asked if I could arrange for a collection and was told that the replacement was now on hold. Apple now said that the authorised distributer was not authorised to make a replacement until 30 days had passed... Both Apple and the authorised distributer both accepted that my Mac would be sitting on a shelf as nothing further can be done until the time had passed, but that nothing could be done...I wasn't happy to say the least! I escalated the matter with apple and spoke to several 'senior reps' over the next couple of days... All agreed it wasn't right, all saying they would 'take ownership' and resolve the problem... It was no good, I ended up having to wait for the 30 days to pass... But then it wasn't that simple... Apple needed me to arrange for the authorised distributor to return the Mac to their store, for me to collect, then they would collect from me - once they've received it they would arrange a replacement... They couldn't just arrange for an internal transfer as the authorised stores aren't recognised in that way.... Alternatively, I could pay a 'holding transaction' on my credit card for the full price of a replacement.. HA..
Thankfully there was a silver lining though. The last senior rep, and the replacement rep were excellent, and Kindly agreed to exchange my 2.7GHz 2016 MBP with the 2.9GHz 2017 MBP... I have been on/off it now for a while since it's come back and NO CLICKING :-D
[doublepost=1514048770][/doublepost]
What MBP did you have and then receive?
