Quick update -
He called Apple and after about 30 minutes on the phone they agreed to send him a new iPhone 4S. He said alot of the questions they asked were about whether or not the phone was plugged in at the time of the incident.
Anyway, Apple seems to have taken care of him, so he is happy.
BTW, I asked, the phone was bought new, had no repairs, and was not jailbroken. He had only been using factory chargers as well.
He called Apple and after about 30 minutes on the phone they agreed to send him a new iPhone 4S. He said alot of the questions they asked were about whether or not the phone was plugged in at the time of the incident.
Anyway, Apple seems to have taken care of him, so he is happy.
BTW, I asked, the phone was bought new, had no repairs, and was not jailbroken. He had only been using factory chargers as well.