With all due respect, irrespective of whether you are affiliated with the company, or are an employee, your responses seem a little rude. If customers state genuine issues or concerns, surely you would take this on board and offer a solution if at all possible in order to keep that customer base intact. Customers are an important tool in spreading the word and generating even more sales after all, and in your position I would think very carefully with regards to your responses on a forum where you could potentially have millions of possible buyers reading..... This is your ideal opportunity to highlight what you customer support is really like.....
The user above highlighted a genuine concern. I assume the painting process would void the original Apple warranty, so are they still warrantied via Coloware?
If buyers are paying over $100 extra for the paint job, but then lose their warranty entirely (as demonstrated by
@DMG35 ) or have any less of a support service as they would from Apple direct during that 1st year warranty period, then that's a pretty important factor to consider when deciding upon the purchase.