Come On Apple, My Pc Never, Did This!!an Apple Product Spec Hung Up On Me Yesterday!!

[Chad H]

I don't think anyone here has claimed that you're the 'bad guy'. Several people have told you that you need to calm down. Nine times out of 10, when someone tells you to calm down, it should be taken as a sign that your frustration level is showing, and you've stopped acting entirely reasonable. In this case, several people have suggested such, and you've responded by getting progressively more uppity about it.

As for how you were rude to the product specialist on the phone? According to your own posts, you apparently 1) laughed at him several times, 2) talked over him, 3) ignored his request to take the system somewhere to have proper diagnostics run. Also, throughout this thread, you've belittled and berated him.

Your behavior in this thread would indicate that you were the one who got mad, that you got belligerent, and that he was fully within his rights (and even authorized by policy) to hang up on you at that point.

My thoughts exactly. I know I have told the OP to calm down and still responds in all caps and in a manner that suggests extreme anger or frustration. This also suggests that you were this way on the phone. Nobody has called you the bad guy. Wow, you were on the phone for 2 hours. Join the crowd.But all of us here can tell how you acted on the phone with the sales rep. Your also back tracking. Step back and look at your first post and their is no way you can't see how it would come off as you being a pissed off 12 year old. "I laughed at him, and said the other tech is already getting a service tech sent out to replace the board, well this guy gets mad and I start talking above him and ask for a different guy and then BAMM!!" If I had to bet, I would say you got smart and probably slung a cuss word or two and this guy hung up. I support that guy. Sadly this thread has turned into a different topic and I think should be closed.

 

[seisend]

Thanks!! Plus 1 for someone finally sticking up for us consumers!!



HAHa,
What is my problem? What is yours to even ask me this question? Just in case you did not read my original posting, then maybe you should,

THIS IS MY 2ND COMPUTER FROM THEM, THEY REPLACED THE FIRST DUE TO THE LOGIC BOARD AND A FEW OTHER ITEMS TAKING A CRAP!!! Common sense would reason that obviously there is a defect within their logic boards from that time period!!, so lets do the math,

1 computer purchased=2500
a replacement= (2500) pretty much a refund, then

Another computer with the same issue? come one man!! is it too much to ask that a reputable company such as apple honor their merchandising, and since it is now, my 2nd computer with the same item failing 2 times, it would reason that the logic boards are faulty!!

so to remedy this the only way to do it is to replace the computer with a newer version that has new logic boards!

hence 2009 mac pro, replacement,



been on a PC nearly all my life and never, ever had a mb go bad!! EVER!!





never cloned the original:


Actually a purchased 320 gig drive from a mac salesman before the drives are even booted!! so you set up leopard right out of the box!!!

Well I read your first post and the others, so yes I am totally fine - Thank You !... Only because two of your Logic Boards are crappy, doesn't mean all of them are in 08 Mac Pro's. There are a loooot people who really love their 08 Mac Pro in this forum and don't have those problems. So maybe it's just a unlucky hit twice ! Just give it to them and they will make the best out of it. You can't expect that they'll give you just because a new 09 machine...

 

[NT1440]

HAHA, after 2.5 hours on the phone, I OVERREACTED? you must work for them huh?

I'm 17 (18 in august) right now. In 2004 I spent 3 six hour sessions on the phone with (almost everyone at) Dell to get a new battery for a faulty one. Not once did I raise my voice, shout, or insult anyone. You need to keep in mind that customer service is perhaps the worst job you can have, because for some reason everyone turns into a complete jackass at the drop of a hat.

Grow up and learn to treat people with respect and you'll notice a great increase in the respectful behavior you receive.

 

[Demosthenes X]

so i get sent to a product spec who decides he wants me to send the computer in first!! I laughed at him, and said the other tech is already getting a service tech sent out to replace the board, well this guy gets mad and I start talking above him and ask for a different guy and then BAMM!!

hung up on!!

You laughed a tech and "talked over him" (yelled at him more like it), and you're surprised you got hung up on? I would have done the same. I don't give a damn how long you've been on the phone or how much you've spent - if you can't be civil to another human being, then I'm not going to waste my time on you.

Don't like being hung up on? Don't act like a douche on the phone. It's a simple equation.

 

[j2048b]

Everyone,

I officially apologize for the way this posting has turned out...

I am sorry to all whom i have offended and especially to all those who are customer service reps, i should not have expressed my frustrations the way it seems as I have...

I now understand What you guys mean as far as my words representing the calm down effect.


I do not hate apple nor, do i want to get rid of my hoss of a machine, i was just simply trying to state what happend when i tried to get a problem fixed and it turned into a hang up on their end.

If anything i will take from here is that next time a product spec gets on the phone and acts the way he did i will simply ask to speak to someone else.

It never had to turn ugly, and yes a lot of you are correct, i could have handled myself a bit better.

Of course so could have the product specialist. I called back not even 5 minutes later and the remedy was given to send out someone to replace my logic board. They will be at my house tomorrow.

They are repremanding the product spec as we speak because i called and asked my most recent product speck waht was going to happen..

they flat out told me he was going to be repremanded due to how HE acted, not the other way around.


Thanks for your guys words of wisdom, and i hope to chat with all of you again some where here on these great forums


J

 

[nanofrog]

Just because you buy a $3000 machine, it doesn't entitle that it will work perfectly. All technology can fail, regardless of how much you pay for it.

I understand your point, and as a general rule, agree with it.
Unfortunately, there's a deeper issue here beyond how the calls where handled. We as consumers have been conditioned to accept sub par products at premium prices. It's applied greed to increase margins. Simply put, we're getting short changed by really poor Quality Control, and in some cases, poor design as well.

Apple does sell the system as a workstation/server (using Xeon parts). Such systems are expected to be durable. To me, the issue is that it's become "subjective to interpretation". It seems to have begun in the consumer models, and is now drifting into professional products as well. Many factors contribute to this, but it's how I see it.

I just feel we should stop blindly accepting such notions, and make it known with feedback and more importantly, our purchases. Money's the clearest language businessmen understand.

Dealing with problem customers is a frustrating task as it is, so whenever the customer will not listen to any reason whatsoever, the customer obviously does not want help and will no longer be helped. It is as simple as that. Judging by your posts, you clearly must have been complaining about the problems with your computer while yelling at the rep instead of calmly trying to figure out a solution.

In this, we do agree, and the OP seems to have acknowledged this.

I'm 17 (18 in august) right now. In 2004 I spent 3 six hour sessions on the phone with (almost everyone at) Dell to get a new battery for a faulty one. Not once did I raise my voice, shout, or insult anyone. You need to keep in mind that customer service is perhaps the worst job you can have, because for some reason everyone turns into a complete jackass at the drop of a hat.

Grow up and learn to treat people with respect and you'll notice a great increase in the respectful behavior you receive.

It's nice to see someone of your years understands this.

Call it manners, Karma, whatever, it's a good thing to do, and usually proves true. There's exceptions of course, but at least your stress levels will (hopefully ) be kept in check as a result.

 

[farkasam]

Fanboys Grow Up

I love all things mac, but this fellow has a point if the story is accurate. 2h on the phone brings with it license to get a bit testy. jesus, apple is a company comprised of mostly good people, but people. People are fallible and often stupid. therefore, we can do the stats but it stands that there are fallible and stupid people in the land of milk and honey too.

 

[dimme]

Everyone,

I officially apologize for the way this posting has turned out...

I am sorry to all whom i have offended and especially to all those who are customer service reps, i should not have expressed my frustrations the way it seems as I have...

I now understand What you guys mean as far as my words representing the calm down effect.


I do not hate apple nor, do i want to get rid of my hoss of a machine, i was just simply trying to state what happend when i tried to get a problem fixed and it turned into a hang up on their end.

If anything i will take from here is that next time a product spec gets on the phone and acts the way he did i will simply ask to speak to someone else.

It never had to turn ugly, and yes a lot of you are correct, i could have handled myself a bit better.

Of course so could have the product specialist. I called back not even 5 minutes later and the remedy was given to send out someone to replace my logic board. They will be at my house tomorrow.

They are repremanding the product spec as we speak because i called and asked my most recent product speck waht was going to happen..

they flat out told me he was going to be repremanded due to how HE acted, not the other way around.


Thanks for your guys words of wisdom, and i hope to chat with all of you again some where here on these great forums


J

Please post how the service goes.

 

[j2048b]

will do,

the guy said today that apple has also included a new hard drive and an extra cable!

he said he would also check my memory and see if it all pans out,

i will keep everyone posted!!

 

[j2048b]

ok here it is:

Once the logic board was installed, my system ran like a champ and had no boot problems, they had 1 stck of memory (weird because i have 2), and a new 320 gig hard drive, which i had to give them something in return for them to turn back into apple.


it ran great for a bout a minute.... then

as i put the computer to sleep, it sounded as though it woke up, but nothing showed up on the monitor, AND...


(known issue that apple is awhare of with my computer)
once the OS loaded up my mouse froze, and i got a blue screen (like the one you get right before it shows your account logon)... it stayed blue for about 5-7 seconds then went away, I have had this issue before the logic board was replaced, and now obviuosly after,

every thing looks to be good except these 2 issues?


the tech said it could either be my memory, my OS, or my video card?


ANY SUGGESTIONS?

i am going to be calling apple again to tell them that i am still getting the blue screen from time to time, and i can still type and everything, but all you see is a blue screen...then it goes away,

it even does it when i boot into the apple hardware test, or off of the dvd OS,

Any suggestions?

 

[nanofrog]

Once the logic board was installed, my system ran like a champ and had no boot problems, they had 1 stck of memory (weird because i have 2), and a new 320 gig hard drive, which i had to give them something in return for them to turn back into apple.


it ran great for a bout a minute.... then

as i put the computer to sleep, it sounded as though it woke up, but nothing showed up on the monitor, AND...


(known issue that apple is awhare of with my computer)
once the OS loaded up my mouse froze, and i got a blue screen (like the one you get right before it shows your account logon)... it stayed blue for about 5-7 seconds then went away, I have had this issue before the logic board was replaced, and now obviuosly after,

every thing looks to be good except these 2 issues?


the tech said it could either be my memory, my OS, or my video card?


ANY SUGGESTIONS?

i am going to be calling apple again to tell them that i am still getting the blue screen from time to time, and i can still type and everything, but all you see is a blue screen...then it goes away,

it even does it when i boot into the apple hardware test, or off of the dvd OS,

Any suggestions?

I think it's the PSU.

 

[j2048b]

I think it's the PSU.

PSU? why?

 

[Music_Producer]

I've seen 3 SSL consoles turn up dead - brand new, out of the box. I don't know how you would react to a $25,000 mixer not working out of the box - 3 times.

 

[Music_Producer]

PSU? why?

You have your MP connected to a spike suppressor right? Voltage fluctuations could damage the logic board (one of my first computers had the motherboard fried due to a voltage fluctuation, I promptly bought a UPS after that)

 

[j2048b]

I did just receive my new ups!!

810 watt cyberpower


but how could the PSU be causing me to get a blue screen? and the computer not to show anything on the monitor after waking up?

thanks!

 

[Music_Producer]

I did just receive my new ups!!

810 watt cyberpower


but how could the PSU be causing me to get a blue screen? and the computer not to show anything on the monitor after waking up?

thanks!

The computer that I had with the fried motherboard, used to exhibit strange symptoms like - screen would turn black, back on, black again - and then normal. Strange graphics would appear, etc - leading me to think that it was the video card. Finally it just stopped working - so if it is a PSU issue, it could be affecting anything and everything - your video card, logic board, drives, etc.

You get a blue screen for only 5-6 seconds, and then it just simply goes away? Did they change the video card?

 

[j2048b]

The computer that I had with the fried motherboard, used to exhibit strange symptoms like - screen would turn black, back on, black again - and then normal. Strange graphics would appear, etc - leading me to think that it was the video card. Finally it just stopped working - so if it is a PSU issue, it could be affecting anything and everything - your video card, logic board, drives, etc.

You get a blue screen for only 5-6 seconds, and then it just simply goes away? Did they change the video card?

Yeah, the screen turns blue almost like your booting up and your about to see the list of people to log into,


no they did not change out my video card or psu.

plus apple said it had to be a hardware issue due to the fact that everytime i boot with the cd or into apple hardwhare test, it does this as well.

 

[SnowLeopard2008]

This just shows us your knowledge about computers in general. Apple is great, yes; but every PC vendor has computers with defects that slips through their production line. It's normal. Nothing is perfect. The way you reacted though, is definitely not normal. If I was working in Customer Support and had someone as hysterical like you call in, I'd be pretty ticked off.

EDIT: Unless you see weird stuff on the screen, it's not a graphics problem. And I also get the blue screen. My MBP boots up, displays the grey Apple loading screen, screen turns briefly blue/greenish and then shows my desktop. Does the blue screen go away or is it stuck there?

 

[j2048b]

This just shows us your knowledge about computers in general. Apple is great, yes; but every PC vendor has computers with defects that slips through their production line. It's normal. Nothing is perfect. The way you reacted though, is definitely not normal. If I was working in Customer Support and had someone as hysterical like you call in, I'd be pretty ticked off.

Other than you overreacting, I see no other problems. Apple agreed to replace the Mac Pro for you as long as you take it to a nearby store where they have Mac Pros in stock. They tried to give you quality service but apparently you were so hysterical and ticked off that you could barely type a post on this forum.

Thanks but we are past all that!

and they did not agree to replace my mac pro.

geesh!

they already sent out a rep and replaced my logic board, my hard drive and 1 stick of memory,

now i am having the above mentioned problems.

if you could offer any advice or suggestions as the last few people have, then thank you,

if not,

then as stated above....
Thanks but we are past all that!

 

[SnowLeopard2008]

Thanks but we are past all that!

and they did not agree to replace my mac pro.

geesh!

they already sent out a rep and replaced my logic board, my hard drive and 1 stick of memory,

now i am having the above mentioned problems.

if you could offer any advice or suggestions as the last few people have, then thank you,

if not,

then as stated above....
Thanks but we are past all that!

My apologies. I didn't read the entire thread; I also edited my original post to factor in the changes.

 

[j2048b]

My apologies. I didn't read the entire thread; I also edited my original post to factor in the changes.

thanks for the edit

my mac pro will show the grey screen as described, then after i log in and randomly throughout my usage just freezes the mouse(thats when i know the blue screen is going to happen) then the screen just turns a blue color, and i wait about 5-7 seconds sometimes up to 15 seconds and it turns back to where i was at that moment,


what is odd is that if i were typing anything and the screen turns blue, it will be as though i am looking at the screen because after it goes back to normal everything i have typed is right there!

 

[seisend]

guys, stop getting over him . I think he knows and understand it now. So back to the thread. thanks

-

so I just realized, I got this on my MacBook Pro too. A blue screen for about 3-6 seconds before my accounts to login show up. But that never disturb me. My MBP works fine by the way. or am I getting your problem wrong?

 

[j2048b]

I will pick up this help section tomorrow night, as i must sleep for a game of par 3 golf i gots to get to tomorrow!!!

hope fully the psu or just the video card are to blame?

i will aslo call my support tech that helped me this last time!! he gets stuff done!!!

 

[j2048b]

guys, stop getting over him . I think he knows and understand it now. So back to the thread. thanks

-

so I just realized, I got this on my MacBook Pro too. A blue screen for about 3-6 seconds before my accounts to login show up. But that never disturb me. My MBP works fine by the way.

thanks for letting them know i am a douche sometimes and get a bit overheated!!!



see mine actually cuts off my OS during use, not only when i log in, but while i am using the system at random times

really not sure and neither is apple?

 

[SnowLeopard2008]

thanks for the edit

my mac pro will show the grey screen as described, then after i log in and randomly throughout my usage just freezes the mouse(thats when i know the blue screen is going to happen) then the screen just turns a blue color, and i wait about 5-7 seconds sometimes up to 15 seconds and it turns back to where i was at that moment,


what is odd is that if i were typing anything and the screen turns blue, it will be as though i am looking at the screen because after it goes back to normal everything i have typed is right there!

I'm thinking a problem with the power supply (PSU). If the PSU isn't delivering enough power, it should send what it has to the important components, like CPU. GPU is left out, therefore you see the blue screen. Either that or...

A weak connection of the graphics card to logic board, monitor to graphics card. Disconnect the cables and reconnect firmly. I had something similar happen to my external 24" display. And reseat the graphics card (pull it out, wipe it with a cloth, put back).