iPhone 7(+) Compass inaccurate with or without Location Services

Discussion in 'iPhone' started by RobertMallett, May 25, 2017.

  1. RobertMallett macrumors newbie


    Mar 25, 2012

    I'm confused. New iPhone 7 Plus. If I use the compass it is inaccurate - no, it's completely wrong, North showing where it is really South West - like nowhere near right. I've rebooted or quit and then it is still wrong but different ie it now says North is where West is!! It's just wrong. No metal or magnets nearby -I'm in the garden - only trees.
    No consistency. I read elsewhere to turn Location services off and back on and now this where I'm confused - In Settings Privacy there is Location Services and under that a list of Apps - I set Compass App to use Location Services Never but it still behaves the same - if I turn off location services (note I have left the compass app to use location services - never) the compass does not work at all, just dead.
    So what's up with the compass first question? second question why when the compass is set tot never use location services does it not work at all where aforementioned services are off. To me this is typical Apple behaviour designed specifically to confuse and make you go mad :)

    Can anyone explain or offer a solution to get my compass working properly?
  2. RobertMallett thread starter macrumors newbie


    Mar 25, 2012
    I've read and researched this topic and have found no satisfactory solution. The compass on my iPhone is way out. It's not consistant with it's inaccuracy but today it's about 45 degrees out. I have a 'proper' compass and East is showing about half way between real East and South on the phone.

    Location services are on and it's showing my correct location. I've toggled this on and off but it makes no difference, also tried true north and a variety of other 'fixes' that don't fix the problem.

    I want this to work as I have an App that uses the compass heading to show satellites. If the heading is wrong then the satellites shown on the app are wrong. I'd never trust the compass for navigation but this is a very handy tool but not if it doesn't work. It's not the app itself, everything that uses the compass is wrong because the compass is wrong.

    This is an expensive device and I have all the latest patches so why does it not work? I've had various Apple products over the years and been consistently disappointed with all of them: no more than expensive toys in my opinion.

    Can anyone suggest a fix before I bury this somewhere and buy a Samsung?
  3. BugeyeSTI macrumors 68030


    Aug 19, 2017
    Yes, sell your iPhone and buy a Samsung.. Venting on this forum definitely will not fix your problem...
  4. MC6800 macrumors 6502

    Jun 29, 2016
  5. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    IF it is under warranty, they would replace your device.
  6. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    If you phone is new and the compass is broken, take it back to Apple and they will replace it. If your 7+ is new it has a warranty!
  7. chabig macrumors 603

    Sep 6, 2002
    Car tire punctured--junk it and buy a new car? New television won't work--junk it and buy a different brand? Come on. It's an obvious defect and you have a warranty for that.
  8. mattguy10 macrumors 6502a


    Aug 18, 2010
    I just had a 3 1/2 year old 65” Samsung TV crap out on me, but by all means give Samsung a try if that’s what you think will cure your issue. Technology is great, but electronics sometimes break prematurely or are defective right out of the factory. It happens. If you’re under warranty, definitely try getting a device swap.
  9. HarryWild macrumors 65816


    Oct 27, 2012
    Move on up to the satellite phone. It gets it compass reading from satellite you are in contact with.
  10. Mrbobb, Apr 19, 2018
    Last edited: Apr 19, 2018

    Mrbobb macrumors 601

    Aug 27, 2012
    Dunno, I don't use the compass.

    But if I were you, I'd try a third party app then I'd know whether software or hardware, and if hardware, unless there is some kind of calibrating mechanism, go to Apple and they will exchange. To your next question, no this is not normal, or at least not acceptable for 99% of us who need to use this feature.

    Don't get me start it on my 100K Tesla squeaky door.
  11. adamhenry macrumors 68000


    Jan 1, 2015
    On the Beach
    I saw that there are no nearby magnets but I gotta ask, are you using a case with a magnetic fastener?

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10 May 25, 2017