Completely scared and freaked out! The coating of the rMBP what the ****!

macfreak101

macrumors regular
Original poster
Nov 6, 2012
163
0
I'm freaking out! Freaking out is not the word! I just purchased a rmbp and have read horror stories regarding the coating of the display to come out if you wipe it with a micro fiber cloth? What the **** such an expensive laptop and such poor quality? How shall I clean the screen of the rmbp! How can the coating come off so easily? My laptop catches a lot of dust so what's the effective way to clean it? And I have read that the screen gets imprints from the keyboards which don't come out when using the calmshell how to prevent them? Has anyone experienced the above?
Please provide your input as I'm really scared and freaked out don't want my computer to end up in such a situation.

----------

https://forums.macrumors.com/threads/1624907/
 

macfreak101

macrumors regular
Original poster
Nov 6, 2012
163
0
Retina MacBook Pro, with the cleaning cloth that comes free with the laptop, it's maybe 5 months old?

Again, I have absolutely no issues with any coating coming off.
Do you use water? How to do you wipe it? No scratches or imprints from the keyboard and tracked?
 

StockDC2

macrumors regular
May 16, 2011
212
12
Im sorry but I just spent my two year savings on this and then I read such horror stories! Is it true? Has anyone experienced it?
Spending 2 years worth of savings to purchase a computer probably wasn't the best idea.

In addition, I believe Apple replaces the display if this occurs and you have AppleCare.
 

maflynn

Moderator
Staff member
May 3, 2009
66,944
33,941
Boston
Spending 2 years worth of savings to purchase a computer probably wasn't the best idea.

In addition, I believe Apple replaces the display if this occurs and you have AppleCare.
Provided its within the warranty period. Once you're out of that time frame, you're out of luck
 

laurihoefs

macrumors 6502a
Mar 1, 2013
792
22
Calm the ***** down.

There are a couple of cases where the coating is wearing off, but most of us have now used our rMBPs for over two years without such issues occurring.
 

macfreak101

macrumors regular
Original poster
Nov 6, 2012
163
0
Spending 2 years worth of savings to purchase a computer probably wasn't the best idea.

In addition, I believe Apple replaces the display if this occurs and you have AppleCare.
Im surely going to purchase Apple care but it only covers manufacturing defects and this isn't a manufacturing detect!
Provided its within the warranty period. Once you're out of that time frame, you're out of luck
Have you experienced such a thing?
Calm the ***** down.

There are a couple of cases where the coating is wearing off, but most of us have now used our rMBPs for over two years without such issues occurring.
Yes exactly a couple of cases that's what is freaking me out.
 

johndellis

macrumors newbie
Aug 26, 2009
10
0
I'm freaking out! Freaking out is not the word! I just purchased a rmbp and have read horror stories regarding the coating of the display to come out if you wipe it with a micro fiber cloth? What the **** such an expensive laptop and such poor quality? How shall I clean the screen of the rmbp! How can the coating come off so easily? My laptop catches a lot of dust so what's the effective way to clean it? And I have read that the screen gets imprints from the keyboards which don't come out when using the calmshell how to prevent them? Has anyone experienced the above?
Please provide your input as I'm really scared and freaked out don't want my computer to end up in such a situation.

----------

https://forums.macrumors.com/threads/1624907/
Calm down buddy. It's just a computer. Did you buy it to use it, or buy it to make a hobby of cleaning it?

Notice that the people having this issue, are having the issue on the top bezel near the camera. Think about what happens when most people open their computer... their thumbs grip the screen there. What is probably happening is the oil from their thumbs is breaking down the AR coating over time. So, the solution is not touch the screen.

When you do clean it, use a micro fiber cloth that is slightly damp with water. Use distilled water if you are really picky about it.

You then LIGHTLY and SLOWLY move the cloth across a portion of the screen. The microfibers do their thing when they have time to grab and remove the foreign bodies on the screen. Just go slow and don't apply much pressure.

For dust, get a can of compressed air to knock off the dust without wiping the screen.
 

macfreak101

macrumors regular
Original poster
Nov 6, 2012
163
0
Calm down buddy. It's just a computer. Did you buy it to use it, or buy it to make a hobby of cleaning it?

Notice that the people having this issue, are having the issue on the top bezel near the camera. Think about what happens when most people open their computer... their thumbs grip the screen there. What is probably happening is the oil from their thumbs is breaking down the AR coating over time. So, the solution is not touch the screen.

When you do clean it, use a micro fiber cloth that is slightly damp with water. Use distilled water if you are really picky about it.

You then LIGHTLY and SLOWLY move the cloth across a portion of the screen. The microfibers do their thing when they have time to grab and remove the foreign bodies on the screen. Just go slow and don't apply much pressure.

For dust, get a can of compressed air to knock off the dust without wiping the screen.
Hey thanks so much for replying really appreciate your time :) I know I freaked out a little after that post but I guess your right what has to happen Will eventually happen. Can I use the micro fiber cloth which came with the Mac? And can't that microfiber cloth be washed?
Isn't dirt and dust the same thing? Why use a can of compressed air won't the microfiber cloth do the job? And if it's the oil from the fingers shall I get a screen protector? :)
 

johndellis

macrumors newbie
Aug 26, 2009
10
0
Hey thanks so much for replying really appreciate your time :) I know I freaked out a little after that post but I guess your right what has to happen Will eventually happen. Can I use the micro fiber cloth which came with the Mac? And can't that microfiber cloth be washed?
Isn't dirt and dust the same thing? Why use a can of compressed air won't the microfiber cloth do the job? And if it's the oil from the fingers shall I get a screen protector? :)
A screen protector will degrade the visible quality of the screen, which kind of makes it pointless.

The cloth it came with is meant to be used to clean the screen. I think there is even instructions with it to lightly dampen it with water.

Pro Tip: At computer stores, micro-fiber cloths for cleaning screens typically cost 8-20 bucks depending... but the same stuff is available at auto-parts stores, meant for cleaning car windows for a fraction of the cost and in bulk. Walmart even sells good microfiber cloths in the auto parts section for cheap.
 

ABC5S

Suspended
Sep 10, 2013
3,395
1,646
Florida
Using my cloth that came with the computer, not pressing too hard and no issues at all...

PS: "Completely scared and freaked out! The coating of the rMBP what the ****!'

I would avoid using those two words. Makes one look silly. How about using the word "Concerned"
 

theBostonian

Suspended
Apr 15, 2012
317
238
Spending 2 years worth of savings to purchase a computer probably wasn't the best idea.

In addition, I believe Apple replaces the display if this occurs and you have AppleCare.
Apple will replace it if it occurs within 2 years and purchased in the EU (minimum but can be higher in some countries). No AppleCare required.

In the UK you have 5 years to ask Apple to sort a problem that was there when you purchased the laptop. It's not quite a warranty, you need to show that the fault was inherent in the build by eg showing evidence of a widespread problem.
 

laurihoefs

macrumors 6502a
Mar 1, 2013
792
22
Apple will replace it if it occurs within 2 years and purchased in the EU (minimum but can be higher in some countries). No AppleCare required.

In the UK you have 5 years to ask Apple to sort a problem that was there when you purchased the laptop. It's not quite a warranty, you need to show that the fault was inherent in the build by eg showing evidence of a widespread problem.
Does Apple have a policy regarding this, or are you referring to the sales of goods acts / consumer protection laws?

To make use of consumer protection laws, you'd have to be able proove the issue was caused by a manufacturing defect, and not by wear. That can take a lot of work and time, if the reseller denies their responsibility.

Edit: duh, I really don't know how I managed to miss the part of your post where you alteady mentioned this, sorry...
 

theBostonian

Suspended
Apr 15, 2012
317
238
Does Apple have a policy regarding this, or are you referring to the sales of goods acts / consumer protection laws?

To make use of consumer protection laws, you'd have to be able proove the issue was caused by a manufacturing defect, and not by wear. That can take a lot of work and time, if the reseller denies their responsibility.

Edit: duh, I really don't know how I managed to miss the part of your post where you alteady mentioned this, sorry...
Lol, it's ok.

In the numerous cases I've read, people simply showed them threads from discussion.apple.com or even macrumors.

Also they mention it on their own site (see attachment).

So glad I don't live in the US, it seems one of the worst countries to be a consumer.
 

Attachments

VanDerMac

macrumors newbie
Aug 18, 2014
24
0
Read my reply in the link you provided. I'll paste the answer nvm.

No way man. I just can't see this being just wear and tear. You all must be doing something wrong and not admitting it.

For your info I've purchased both 13" and 15" models and kept them for 14 days before returning them and I tried really really hard to reproduce what I've been seeing in these pictures. I've tried the following every day for 14 days (rubbing the screen trying to damage it):

*** Microfiber with water only

*** Microfiber with isopropyl alcohol 70% concentration

*** Microfiber with isopropyl alcohol 99% concentration

*** Microfiber with Zippo Lighter Fluid

Both (13 and 15" were 2014 rMBP models). The screen was the same after 14 days of "abuse" aka spotless. You must be doing something wrong OR the older models might be having an issue. The 2014 models are perfect.
 

macfreak101

macrumors regular
Original poster
Nov 6, 2012
163
0
Read my reply in the link you provided. I'll paste the answer nvm.

No way man. I just can't see this being just wear and tear. You all must be doing something wrong and not admitting it.

For your info I've purchased both 13" and 15" models and kept them for 14 days before returning them and I tried really really hard to reproduce what I've been seeing in these pictures. I've tried the following every day for 14 days (rubbing the screen trying to damage it):

*** Microfiber with water only

*** Microfiber with isopropyl alcohol 70% concentration

*** Microfiber with isopropyl alcohol 99% concentration

*** Microfiber with Zippo Lighter Fluid

Both (13 and 15" were 2014 rMBP models). The screen was the same after 14 days of "abuse" aka spotless. You must be doing something wrong OR the older models might be having an issue. The 2014 models are perfect.
Are you serious? And nothing happened at all?
But why would you even try that in the first place?
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.