I need some advice. A friend of mine recently purchase a PowerBook G4 from CompUSA on Dec. 16. She has had major problems with it from the beginning, but yesterday the hard drive fatally crashed. I told her to call Apple and see about getting it fixed. She calls Apple, and the rep asked her when she purchased it. She said Dec. 16. The rep tells her that according to their records, the computer was manufactured in July of 2005 and initially registered on Aug. 5. The CSR told her to immediately call CompUSA and speak with a manager. She calls CompUSA. The manager says sure we will be glad to return it, bring it back along with all the original boxes. She drives to CompUSA to return the computer, and upon inspection the manager notices the UPC code is missing. He tells her that they cannot take the computer back without a UPC code. She tells him that the .Mac and printer rebate required the original UPC code, and she cut it out to mail off her rebates. Now, CompUSA is refusing to do anything about the computer. She purchased the PowerBook along with .Mac, a printer and AppleCare. What should we do? The receipt clearly shows that she paid full retail price for a previously registered (and probably used) model. Update: The problem has been resolved by Apple, her warranty was extended and I apologize for not using the word "allegedly" in the title of this thread.