Confessions from the Most Corrupt Apple Store in America

Discussion in 'Apple, Inc and Tech Industry' started by Bob Coxner, Aug 21, 2012.

  1. MacDawg macrumors Core


    Mar 20, 2004
    "Between the Hedges"
    I'd take it all with a grain, no, a shaker of salt
    I have no doubt "stuff" happens
    But I don't believe the stories every disgruntled employee tells either
  2. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    Well first, it's Gizmodo. Second, I too would take it with a grain of smoked paprika.
  3. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    I had read it earlier. I am always nice to geniuses in the hopes of getting good service. After all retail is never fun. However this going on isn't surprising, just took long enough to come out to the public light.
  4. jkdem85 macrumors member

    Aug 2, 2012
    Monmouth County, NJ
  5. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    Circuit City tales are similar to what this guy described in terms of customer care. So it wouldn't surprise me how true it is.

    Whaaa! Gizmodo!!! They ruined iPhone 4... WHAAAA!!! Please, cry me a river, Gizmodo is respectable, they just have that attitude that will irk you at times. Noted... on your paprika, want some Mary Jane with that?
  6. boss.king macrumors 68040


    Apr 8, 2009
    I wouldn't be that surprised if it's true, and judging by the Apple 'Geniuses' I have dealt with in my life, this is probably not even as bad as it gets.

    I do have to disagree about Gizmodo being respectable. They do tons of trashy, sensationalist news that is absolute crap. They do have some good articles and great stories, but these are few and far between (or at least they were about a year ago when I started to avoid the site).
  7. roadbloc macrumors G3


    Aug 24, 2009
    I suppose you have proof of this claim?
  8. maflynn Moderator


    Staff Member

    May 3, 2009
    What, Gizmodo running an anti-apple store - I am shocked :eek:

    Its not like they got in trouble for having an unauthorized iPhone in their possessions and reporting on it ;)

    I definitely take this story with a grain of salt because since the iPhone 4 debacle, gizmodo has been very anti-apple
  9. Heilage macrumors 68030


    May 1, 2009
    I think Apple's internal corporate policies and attitudes are a festering ground for stuff like this. A good place for bad people, but also the place where someone normal can be "molded" into a true *******.
  10. MacDawg macrumors Core


    Mar 20, 2004
    "Between the Hedges"
    I've had nothing but good experiences at my Apple Store with very helpful people
    I don't doubt there are "bad apples" out there, but I also know there are always two sides to a story
    And I know how big a sport 'bashing' is, especially from disgruntled employees
  11. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    :rolleyes: Spare me. I couldn't care less about the iPhone 4 debacle, but many do. Gizmodo may be respectable to some but not to all. My point is these two yahoos in the story were all game for destroying, stealing, cheating, and lying until they got fired and/or quit. I say, if you don't like your working conditions then don't take it out on the customer. If you don't want to work for the public, because they tend to be difficult and entitled, then find another job. Apple's policies may have fostered their bad behavior but they're adults and they do have a choice. Notwithstanding, Apple does need to clean their act up at the retail level. If this went on for as long as it has been purported, then Apple needs to fix it.
  12. decafjava macrumors 68030


    Feb 7, 2011
    I don't often read Gizmodo, not enough to judge. I do really like I09, the best of the bunch and Lifehacker publishes some interesting stuff too though they are hit and miss.

    I know this sort of thing is not uncommon in retail, I've heard of similar, though milder, things in other stores.
  13. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    Here is the kicker. When the system works for you (like it did for those two), you say nothing. It is when things go south that you speak up. Obviously, your bottom line is on the, well, line. Now, I do believe this is true given how many stories you come to hear from other places that do even worse. Although, I'm sure this is just a tip of the iceberg.
  14. Macman45 macrumors G5


    Jul 29, 2011
    Somewhere Back In The Long Ago
    Whilst I take the article with a very large pinch of salt, I have, and never will buy from an Apple store unless it's something simple like a KB or a Mouse...I always deal directly with my rep...Some of the things he has told me in confidence do kind of back up what was written though.

    A good few years back PC World's "Tech Support" staff were slated for this type of behaviour also. Some of it is probably true, some exaggerated, but no doubt the environment in which Apple retail staff work lends itself nicely to this type of abuse. I do not believe for one minute that they allowed these practices to continue as long as was mooted though.
  15. feedface macrumors newbie

    Apr 21, 2011
    It seems just too crazy. I worked at Apple for 4 years (just left), and stock control was a major metric. Not only that, but internal reports on public perception of you were directly linked to wage increases. Either this guy is just ******** us, or he worked in another Apple universe. Still, if true, then GFYS you thieving swine.
  16. G51989 macrumors 68030


    Feb 25, 2012
    NYC NY/Pittsburgh PA
    I believe it.

    One of my first jobs in high school was bussing tables at an applebees.

    the stuff in this story pales in comparison to people beating off in ground chuck. Pissing in the bigass soup pots, dropping food on the ground and using it anyway, or blowing snot in stuffing.

    These days, I think applebees cooks make more than apple retail staff does. Sad
  17. maril1111 macrumors 68000


    Mar 14, 2010
    I am soo happy I wasn't eating when you said that.... :eek:

    Back to the story, probably some of this happens but i do think apple has probably tighter control now or improved the system. Also probably some parts are quite exaggerated.
  18. 3282868 macrumors 603

    Jan 8, 2009
    This disappoints me.

    I worked as an Apple Genius before the iPhone launch and left right around 2007, when Apple launched its Intel transition. Most of us dealt with PowerMac's, a few iMac's and PowerBook's. The customer base was mostly professionals (photography, digital media, small businesses) and high end pro/consumers. Of course this was when Apple workstations (PowerMac's) cost $1499-$2000 and their three displays ranged from a 20"-23"-30", so customers could buy a workstation with a great 23" IPS CCFL LCD for around the cost of a current Mac Pro.

    As a Genius, we had to have at least an associates or BA, experience with building systems and coding, and if hired we had two weeks intensive training at 1 Infinite Loop. We also made annual salary, depending on store, from $30k-$75k. I worked in NYC, SoHo, and earned ~$50-60k through my time while in school. Part-time Geniuses didn't really exist, they were well educated and informed floor specialists that "floated" between area's when needed. We were all professional, and none of this happened when I worked at Apple.

    Now, it's completely different. The stores are crowded with obnoxious people, 90%+ with simple iPhone or iPad issues, MacBook owners who recently converted from Windows based systems, etc. The way they speak with Apple retail employees is embarrassing; they feel entitled, many simply want to come in and ask what a Mac can't do that a Windows OS system can which simply irritates the retail floor specialist and wastes their time because someone want to prove how smart they may seem. Most of my colleagues left, a few stayed, and they have told me how much has changed. Standards have been lowered, training has been cut (no longer are Geniuses trained in 1 Infinite Loop, and the local training is sub par), wages slashed as most are on a part-time schedule and educational/experience requirements are so low any one who can turn on a computer, change RAM, reset parameters can get a job as a "Genius". It's very sad.

    While I like Apple and have been a user for well over a decade, now a 35 year old venturing into mechanical engineering and product design, I love AutoCAD on my Mac Pro and am thankful Windows app's are now running in OS X. Even Blu-Ray DVD's play in my Mac Pro with software now available. However, Apple is neglecting the pro market, and not because there isn't money in it, it's cheaper to mass produce smaller devices that are more affordable for the average Joe-sumer with larger profit margins than producing current systems that professionals desperately need. Three years will have passed when their workstation may be updated. Now they want to put more iPad's in their stores. I'm sorry, but high-def rendering, intensive AutoCAD work, even simple word processing in Pages on an iPad is painful. Apple may be pushing smaller, portable devices due to their high sales and lowest price points for Apple products, but it will never, never, never replace the need for power and desktop screen real estate necessary for businesses and professionals who need these systems.

    Great that Apple is doing so well with their new devices, but with $100+ billion in cash alone, there is NO reason why they can't focus on revamping their lagging professional line and make a hefty profit. One business alone has thousands of dollars set aside for hardware and software upgrades, add all those businesses together and it's not something to readily dismiss.
  19. Capt Underpants macrumors 68030

    Capt Underpants

    Jul 23, 2003
    Austin, Texas
    This reads like satire.

    Employees taking out their iPhones and spiking them like a football on the ground?
  20. GKDAIR macrumors regular

    Oct 4, 2011
    Doesn't apple have one of, if not the highest rate of customer service approval in the market? I call BS on this story.
  21. ixodes macrumors 601


    Jan 11, 2012
    Pacific Coast, USA
    Denial can be a great comfort zone...
  22. dmz macrumors regular


    Jan 29, 2007
    Pure, unadulterated crap, period.

    As a former Apple Genius, I can assure you none of this story is even slightly believable. Proof? How about a smidgen of proof ANY of it is true? No names, no places, a scanned copy of something formatted in the right font but entirely the wrong language, come on you idiots at Gizmodo, you have lowered yourself to the bottom. You make Fox News look like a, well, a news organization - now that's the bottom of the barrel. Well, they have branded themselves the tabloid of tech as far as I'm concerned. Ask any Genius, offsite of course, if any of this is even slightly possible - inventory, service or retail, is a science at Apple, how do you think they got where ether are - shoddy practices? Absolute bovine excrement, from an aperture that terminates the alimentary canal. Nuff said? I think so.

  23. roxxette macrumors 68000


    Aug 9, 2011
    Get a grip man :eek: apple is not a person or something its a bunch of people and yeah people like to do nasty and funny stuff :)
  24. louiseparlor, Aug 23, 2012
    Last edited: Aug 23, 2012

    louiseparlor macrumors newbie

    Aug 23, 2012
    As someone that worked at that store and transferred out, I can't say much except that it needs a complete culture change.


    If you really are a former Apple Genius, you know exactly why there is no proof. You know why there's no names or clear pictures. We all signed confidentiality agreements and we are not supposed to disclose information like this. The fact that they said anything at all is really putting their necks on the line.

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