Confessions from the Most Corrupt Apple Store in America

MacDawg

macrumors Core
Mar 20, 2004
19,836
4,281
"Between the Hedges"
I'd take it all with a grain, no, a shaker of salt
I have no doubt "stuff" happens
But I don't believe the stories every disgruntled employee tells either
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,753
142
Well first, it's Gizmodo. Second, I too would take it with a grain of smoked paprika.
 

jav6454

macrumors P6
Nov 14, 2007
16,871
1,492
1 Geostationary Tower Plaza
I had read it earlier. I am always nice to geniuses in the hopes of getting good service. After all retail is never fun. However this going on isn't surprising, just took long enough to come out to the public light.
 

jav6454

macrumors P6
Nov 14, 2007
16,871
1,492
1 Geostationary Tower Plaza
I'd take it all with a grain, no, a shaker of salt
I have no doubt "stuff" happens
But I don't believe the stories every disgruntled employee tells either
Circuit City tales are similar to what this guy described in terms of customer care. So it wouldn't surprise me how true it is.

Well first, it's Gizmodo. Second, I too would take it with a grain of smoked paprika.
Whaaa! Gizmodo!!! They ruined iPhone 4... WHAAAA!!! Please, cry me a river, Gizmodo is respectable, they just have that attitude that will irk you at times. Noted... on your paprika, want some Mary Jane with that?
 

boss.king

macrumors 68040
Apr 8, 2009
3,240
56
Circuit City tales are similar to what this guy described in terms of customer care. So it wouldn't surprise me how true it is.

Whaaa! Gizmodo!!! They ruined iPhone 4... WHAAAA!!! Please, cry me a river, Gizmodo is respectable, they just have that attitude that will irk you at times. Noted... on your paprika, want some Mary Jane with that?
I wouldn't be that surprised if it's true, and judging by the Apple 'Geniuses' I have dealt with in my life, this is probably not even as bad as it gets.

I do have to disagree about Gizmodo being respectable. They do tons of trashy, sensationalist news that is absolute crap. They do have some good articles and great stories, but these are few and far between (or at least they were about a year ago when I started to avoid the site).
 

maflynn

Moderator
Staff member
May 3, 2009
65,429
31,473
Boston
What, Gizmodo running an anti-apple store - I am shocked :eek:

Its not like they got in trouble for having an unauthorized iPhone in their possessions and reporting on it ;)

I definitely take this story with a grain of salt because since the iPhone 4 debacle, gizmodo has been very anti-apple
 

Heilage

macrumors 68030
May 1, 2009
2,592
0
I think Apple's internal corporate policies and attitudes are a festering ground for stuff like this. A good place for bad people, but also the place where someone normal can be "molded" into a true *******.
 

MacDawg

macrumors Core
Mar 20, 2004
19,836
4,281
"Between the Hedges"
I've had nothing but good experiences at my Apple Store with very helpful people
I don't doubt there are "bad apples" out there, but I also know there are always two sides to a story
And I know how big a sport 'bashing' is, especially from disgruntled employees
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,753
142
Circuit City tales are similar to what this guy described in terms of customer care. So it wouldn't surprise me how true it is.



Whaaa! Gizmodo!!! They ruined iPhone 4... WHAAAA!!! Please, cry me a river, Gizmodo is respectable, they just have that attitude that will irk you at times. Noted... on your paprika, want some Mary Jane with that?
:rolleyes: Spare me. I couldn't care less about the iPhone 4 debacle, but many do. Gizmodo may be respectable to some but not to all. My point is these two yahoos in the story were all game for destroying, stealing, cheating, and lying until they got fired and/or quit. I say, if you don't like your working conditions then don't take it out on the customer. If you don't want to work for the public, because they tend to be difficult and entitled, then find another job. Apple's policies may have fostered their bad behavior but they're adults and they do have a choice. Notwithstanding, Apple does need to clean their act up at the retail level. If this went on for as long as it has been purported, then Apple needs to fix it.
 

decafjava

macrumors 68040
Feb 7, 2011
3,323
2,824
Geneva
I wouldn't be that surprised if it's true, and judging by the Apple 'Geniuses' I have dealt with in my life, this is probably not even as bad as it gets.

I do have to disagree about Gizmodo being respectable. They do tons of trashy, sensationalist news that is absolute crap. They do have some good articles and great stories, but these are few and far between (or at least they were about a year ago when I started to avoid the site).
I don't often read Gizmodo, not enough to judge. I do really like I09, the best of the bunch and Lifehacker publishes some interesting stuff too though they are hit and miss.

I know this sort of thing is not uncommon in retail, I've heard of similar, though milder, things in other stores.
 

jav6454

macrumors P6
Nov 14, 2007
16,871
1,492
1 Geostationary Tower Plaza
:rolleyes: Spare me. I couldn't care less about the iPhone 4 debacle, but many do. Gizmodo may be respectable to some but not to all. My point is these two yahoos in the story were all game for destroying, stealing, cheating, and lying until they got fired and/or quit. I say, if you don't like your working conditions then don't take it out on the customer. If you don't want to work for the public, because they tend to be difficult and entitled, then find another job. Apple's policies may have fostered their bad behavior but they're adults and they do have a choice. Notwithstanding, Apple does need to clean their act up at the retail level. If this went on for as long as it has been purported, then Apple needs to fix it.
Here is the kicker. When the system works for you (like it did for those two), you say nothing. It is when things go south that you speak up. Obviously, your bottom line is on the, well, line. Now, I do believe this is true given how many stories you come to hear from other places that do even worse. Although, I'm sure this is just a tip of the iceberg.
 

Macman45

macrumors G5
Jul 29, 2011
13,199
133
Somewhere Back In The Long Ago
Whilst I take the article with a very large pinch of salt, I have, and never will buy from an Apple store unless it's something simple like a KB or a Mouse...I always deal directly with my rep...Some of the things he has told me in confidence do kind of back up what was written though.

A good few years back PC World's "Tech Support" staff were slated for this type of behaviour also. Some of it is probably true, some exaggerated, but no doubt the environment in which Apple retail staff work lends itself nicely to this type of abuse. I do not believe for one minute that they allowed these practices to continue as long as was mooted though.
 

feedface

macrumors newbie
Apr 21, 2011
2
0
It seems just too crazy. I worked at Apple for 4 years (just left), and stock control was a major metric. Not only that, but internal reports on public perception of you were directly linked to wage increases. Either this guy is just ******** us, or he worked in another Apple universe. Still, if true, then GFYS you thieving swine.
 

G51989

macrumors 68030
Feb 25, 2012
2,530
10
NYC NY/Pittsburgh PA
I believe it.

One of my first jobs in high school was bussing tables at an applebees.

the stuff in this story pales in comparison to people beating off in ground chuck. Pissing in the bigass soup pots, dropping food on the ground and using it anyway, or blowing snot in stuffing.

These days, I think applebees cooks make more than apple retail staff does. Sad
 

maril1111

macrumors 68000
Mar 14, 2010
1,849
2
Denmark
I believe it.

One of my first jobs in high school was bussing tables at an applebees.

the stuff in this story pales in comparison to people beating off in ground chuck. Pissing in the bigass soup pots, dropping food on the ground and using it anyway, or blowing snot in stuffing.

These days, I think applebees cooks make more than apple retail staff does. Sad
I am soo happy I wasn't eating when you said that.... :eek:

Back to the story, probably some of this happens but i do think apple has probably tighter control now or improved the system. Also probably some parts are quite exaggerated.
 

3282868

macrumors 603
Jan 8, 2009
5,281
0
This disappoints me.

I worked as an Apple Genius before the iPhone launch and left right around 2007, when Apple launched its Intel transition. Most of us dealt with PowerMac's, a few iMac's and PowerBook's. The customer base was mostly professionals (photography, digital media, small businesses) and high end pro/consumers. Of course this was when Apple workstations (PowerMac's) cost $1499-$2000 and their three displays ranged from a 20"-23"-30", so customers could buy a workstation with a great 23" IPS CCFL LCD for around the cost of a current Mac Pro.

As a Genius, we had to have at least an associates or BA, experience with building systems and coding, and if hired we had two weeks intensive training at 1 Infinite Loop. We also made annual salary, depending on store, from $30k-$75k. I worked in NYC, SoHo, and earned ~$50-60k through my time while in school. Part-time Geniuses didn't really exist, they were well educated and informed floor specialists that "floated" between area's when needed. We were all professional, and none of this happened when I worked at Apple.

Now, it's completely different. The stores are crowded with obnoxious people, 90%+ with simple iPhone or iPad issues, MacBook owners who recently converted from Windows based systems, etc. The way they speak with Apple retail employees is embarrassing; they feel entitled, many simply want to come in and ask what a Mac can't do that a Windows OS system can which simply irritates the retail floor specialist and wastes their time because someone want to prove how smart they may seem. Most of my colleagues left, a few stayed, and they have told me how much has changed. Standards have been lowered, training has been cut (no longer are Geniuses trained in 1 Infinite Loop, and the local training is sub par), wages slashed as most are on a part-time schedule and educational/experience requirements are so low any one who can turn on a computer, change RAM, reset parameters can get a job as a "Genius". It's very sad.

While I like Apple and have been a user for well over a decade, now a 35 year old venturing into mechanical engineering and product design, I love AutoCAD on my Mac Pro and am thankful Windows app's are now running in OS X. Even Blu-Ray DVD's play in my Mac Pro with software now available. However, Apple is neglecting the pro market, and not because there isn't money in it, it's cheaper to mass produce smaller devices that are more affordable for the average Joe-sumer with larger profit margins than producing current systems that professionals desperately need. Three years will have passed when their workstation may be updated. Now they want to put more iPad's in their stores. I'm sorry, but high-def rendering, intensive AutoCAD work, even simple word processing in Pages on an iPad is painful. Apple may be pushing smaller, portable devices due to their high sales and lowest price points for Apple products, but it will never, never, never replace the need for power and desktop screen real estate necessary for businesses and professionals who need these systems.

Great that Apple is doing so well with their new devices, but with $100+ billion in cash alone, there is NO reason why they can't focus on revamping their lagging professional line and make a hefty profit. One business alone has thousands of dollars set aside for hardware and software upgrades, add all those businesses together and it's not something to readily dismiss.
 

GKDAIR

macrumors regular
Oct 4, 2011
230
4
Doesn't apple have one of, if not the highest rate of customer service approval in the market? I call BS on this story.
 

dmz

macrumors regular
Jan 29, 2007
139
0
Canada
Pure, unadulterated crap, period.

As a former Apple Genius, I can assure you none of this story is even slightly believable. Proof? How about a smidgen of proof ANY of it is true? No names, no places, a scanned copy of something formatted in the right font but entirely the wrong language, come on you idiots at Gizmodo, you have lowered yourself to the bottom. You make Fox News look like a, well, a news organization - now that's the bottom of the barrel. Well, they have branded themselves the tabloid of tech as far as I'm concerned. Ask any Genius, offsite of course, if any of this is even slightly possible - inventory, service or retail, is a science at Apple, how do you think they got where ether are - shoddy practices? Absolute bovine excrement, from an aperture that terminates the alimentary canal. Nuff said? I think so.

:apple:dmz
 

roxxette

macrumors 68000
Aug 9, 2011
1,507
0
As a former Apple Genius, I can assure you none of this story is even slightly believable. Proof? How about a smidgen of proof ANY of it is true? No names, no places, a scanned copy of something formatted in the right font but entirely the wrong language, come on you idiots at Gizmodo, you have lowered yourself to the bottom. You make Fox News look like a, well, a news organization - now that's the bottom of the barrel. Well, they have branded themselves the tabloid of tech as far as I'm concerned. Ask any Genius, offsite of course, if any of this is even slightly possible - inventory, service or retail, is a science at Apple, how do you think they got where ether are - shoddy practices? Absolute bovine excrement, from an aperture that terminates the alimentary canal. Nuff said? I think so.

:apple:dmz
Get a grip man :eek: apple is not a person or something its a bunch of people and yeah people like to do nasty and funny stuff :)
 

louiseparlor

macrumors newbie
Aug 23, 2012
1
0
As someone that worked at that store and transferred out, I can't say much except that it needs a complete culture change.

----------

As a former Apple Genius, I can assure you none of this story is even slightly believable. Proof? How about a smidgen of proof ANY of it is true? No names, no places, a scanned copy of something formatted in the right font but entirely the wrong language, come on you idiots at Gizmodo, you have lowered yourself to the bottom. You make Fox News look like a, well, a news organization - now that's the bottom of the barrel. Well, they have branded themselves the tabloid of tech as far as I'm concerned. Ask any Genius, offsite of course, if any of this is even slightly possible - inventory, service or retail, is a science at Apple, how do you think they got where ether are - shoddy practices? Absolute bovine excrement, from an aperture that terminates the alimentary canal. Nuff said? I think so.

:apple:dmz
If you really are a former Apple Genius, you know exactly why there is no proof. You know why there's no names or clear pictures. We all signed confidentiality agreements and we are not supposed to disclose information like this. The fact that they said anything at all is really putting their necks on the line.
 
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