Right, and what Apple has proposed doing is very reasonable. They have a product that works well for the majority of users. It's the highest-rated phone CR tested. For a few people, there is an issue. All summer long Apple has allowed everyone, those with the issue and all of those with no problems, to have a free case. Now they are saying you've had plenty of time to get your free case, now we will just give it to those who, you know, actually need one. Just let us know, and you get the bumper free. How on earth is that hard?
Meanwhile they are going to alter the design of the phone so that even this issue will go away for future models.
What does CR want? A total recall? For what? Most people have no issue, there is no danger, the few people who have the issue get a free solution, what would be the point of doing it any other way?
Auto manufacturers publicize the issue, make a solution possible, but it's up to the car's owner to approach the dealership to get that free solution. CR sez this is a good thing.
Apple publicizes the issue, makes a solution possible, but it's up to the phone's owner to approach Apple to get that free solution. CR sez this is unacceptable.
All other phone manufacturers get ignored.
Hypocrisy.