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After previously giving four Microsoft Surface devices a purchase "recommendation" status, Consumer Reports today has pulled that status from the Microsoft products. The publication said that because of "poor predicted reliability" in comparison with rival brands, it can no longer recommend any Surface laptops or tablets to consumers.

The decision specifically targets four Microsoft Surface devices, including the Surface Book (128GB and 512GB versions) and the Surface Laptop (128GB and 256GB versions). Although only four devices are losing their previously designated "recommended" status, Consumer Reports pointed out that its inability to recommend Microsoft Surface products extends across the company's laptop and tablet devices, including the Surface Pro.

microsoft-surface-laptop.jpg

As usual, Consumer Reports based its decision on a survey conducted by its subscribers and the devices they own and use each day, this time focusing on over 90,000 tablets and laptops from multiple brands purchased between 2014 and early 2017. The study found that an estimated 25 percent of Microsoft tablets and laptops will "present their owners with problems" as soon as the end of the second year of ownership.

In its findings, the publication said the differences between the breakage rates of Microsoft devices and other brands were "statistically significant."
Microsoft's estimated breakage rate for its laptops and tablets was higher than most other brands'. The differences were statistically significant, which is why Microsoft doesn't meet CR's standards for recommended products. The surveys are conducted annually. Microsoft defended the reliability of its laptops and tablets.
Originally, multiple Microsoft Surface products performed well in Consumer Reports' lab testing, but as time has passed and as more data has been collected a reliability issue has come into question. Survey respondents mentioned device startup problems, unexpected freezes or shut downs, and unresponsive touch screens, all occurring well after the devices were purchased.

Microsoft gave the following statement in an email sent to Consumer Reports regarding the new findings:
"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability," Microsoft said in an emailed statement. "We don't believe these findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation."
Late last year, Apple was also denied a purchase recommendation from Consumer Reports for its 2016 MacBook Pro, because battery life "varied dramatically" from one trial to another. After working together to find the source of the issue at hand -- which Apple discovered to be a bug in a hidden Safari setting -- Consumer Reports reversed its decision and gave the new MacBook Pro devices a recommended purchase status.

Article Link: Consumer Reports Pulls Purchase Recommendation for Microsoft Surface Devices
 

kyleh22

macrumors 6502a
Apr 26, 2012
542
687
Baltimore, MD
This is really weird timing. I was just in pc world with the sales guy trying to get me to buy one of these over the MacBook I went in for as the tweet notification came in.

Needless to say his arguments soon changed to getting the Mac instead
HAHAHA this is too good to be true. It is unfortunate that the Surface is buggy. I was enjoying the competition between MS and Apple.
 

eatrains

macrumors 6502
Mar 11, 2006
436
4,055
Hmm, I wonder if this non-recommendation will cause the same media storm that the MBP one did...
 

LoveToMacRumors

macrumors 68020
Feb 15, 2015
2,428
2,053
Canada



After previously giving four Microsoft Surface devices a purchase "recommendation" status, Consumer Reports today has pulled that status from the Microsoft products. The publication said that because of "poor predicted reliability" in comparison with rival brands, it can no longer recommend any Surface laptops or tablets to consumers.

The decision specifically targets four Microsoft Surface devices, including the Surface Book (128GB and 512GB versions) and the Surface Laptop (128GB and 256GB versions). Although only four devices are losing their previously designated "recommended" status, Consumer Reports pointed out that its inability to recommend Microsoft Surface products extends across the company's laptop and tablet devices, including the Surface Pro.

microsoft-surface-laptop.jpg

As usual, Consumer Reports based its decision on a survey conducted by its subscribers and the devices they own and use each day, this time focusing on over 90,000 Microsoft products purchased between 2014 and early 2017. The study found that an estimated 25 percent of Microsoft laptops and tablets will "present their owners with problems" as soon as the end of the second year of ownership.

In its findings, the publication said the differences between the breakage rates of Microsoft devices and other brands were "statistically significant."
Originally, multiple Microsoft Surface products performed well in Consumer Reports' lab testing, but as time has passed and as more data has been collected a reliability issue has come into question. Survey respondents mentioned device startup problems, unexpected freezes or shut downs, and unresponsive touch screens, all occurring well after the devices were purchased.

Microsoft gave the following statement in an email sent to Consumer Reports regarding the new findings:
Late last year, Apple was also denied a purchase recommendation from Consumer Reports for its 2016 MacBook Pro, because battery life "varied dramatically" from one trial to another. After working together to find the source of the issue at hand -- which Apple discovered to be a bug in a hidden Safari setting -- Consumer Reports reversed its decision and gave the new MacBook Pro devices a recommended purchase status.

Article Link: Consumer Reports Pulls Purchase Recommendation for Microsoft Surface Devices
If you don't take care of your PC, of course it's going to break. Apple make it easier without the need for drivers, simple updates. But still, if you never update your software / OS on a Mac, pretty sure it's going to break up pretty quickly also.
 
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69Mustang

macrumors 604
Jan 7, 2014
7,861
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In between a rock and a hard place
HAHAHA this is too good to be true. It is unfortunate that the Surface is buggy. I was enjoying the competition between MS and Apple.
Opinion:
There has never been any true competition between MS Surface devices and Apple devices. Surface sales have always been minuscule compared to the overall PC and Tablet markets. Surface devices have achieved 2 successes, 1 primary and the other secondary. The secondary success has been brand recognition. Between MS marketing and the tech media's proselytizing, people recognize the Surface brand. The primary success achieved by the Surface products is it's purpose for being: to serve as reference design to get PC OEM's to get off their collectives butts and deliver functional devices with compelling form. That they have done.
 

whiteonline

macrumors 6502a
Aug 19, 2011
600
421
California, USA
agreed, could we get a publication that isn't biased towards facts and statistics? We need an Onion version of Consumer Reports to properly represent the people.
The statistics are based solely on feedback from CR subscribers. It's a pretty targeted pool IMO.

“Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability,” Microsoft said in an emailed statement. “We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation.”
 
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Iconoclysm

macrumors 68030
May 13, 2010
2,531
1,774
Washington, DC
If you don't take care of your PC, of course it's going to break. Apple make it easier without the need for drivers, simple updates. But still, if you never update your software / OS on a Mac, pretty sure it's going to break up pretty quickly also.
This has nothing to do with software - nor should a PC break because you didn't update. This is hardware related.

I've had 6 different surface devices in the past 5 years, have experienced countless problems with them and have never been happy with a single one.
 
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