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Spain's Organization of Consumers and Users (OCU) last week sent a letter (via iPhoneros) demanding that Apple compensate customers for "reported obsolescence practices" related to recent iPhone models including the iPhone 12, iPhone 11, iPhone 8, and iPhone XS.

iPhone-slow-16x9.jpg

According to the OCU, Apple's iOS 14.5, iOS 14.5.1, and iOS 14.6 updates have "significantly damaged consumer devices" by "causing their processor speed to drop dramatically" and lowering battery life. As evidence, the OCU cites "numerous media outlets."

The OCU asked Apple to justify the "lack of performance" of the aforementioned iPhone models following the recent iOS updates, and said that the letter is intended to "initiate a dialog with Apple" in order to find the "best way to compensate consumers."

Apple's "excessively rapid wear and tear" on iPhones following updates is unfair to consumers and harms the environment, says the OCU.

If Apple does not provide an adequate response, the OCU plans to consider other actions such as a lawsuit enforcing consumer rights.

Apple has been accused of planned obsolescence in the past, primarily relating to the 2017 release of iOS 10.2.1, which included a feature that throttled the performance of older iPhones with degrading batteries in order to prevent device shutdowns.

Apple failed to make it clear that mitigating shutdowns would require compromising device performance, which led to consumer upset and a series of lawsuits that Apple is continuing to deal with today. Most recently, Apple shelled out $3.4 million to settle a lawsuit in Chile, and it has also faced lawsuits in the United States, Belgium, Spain, Italy, and Portugal.

As for iOS 14.5, 14.5.1, and 14.6, there have indeed been reports of excessive battery drain, and iOS 14.5 in particular fixed an iPhone 11 battery drain issue with a new recalibration process. There were also some scattered reports of throttling with the iOS 14.5.1 update, but reports from affected users suggest the issue was addressed in iOS 14.6.

Apple has maintained that it would never intentionally shorten the life of any Apple product, or degrade the user experience to push customers to upgrade.

Article Link: Consumer Rights Group in Spain Demands Apple Compensate Customers for iPhone Slowdowns Caused by iOS 14.5 and 14.6
 

Mousse

macrumors 68040
Apr 7, 2008
3,520
6,760
Flea Bottom, King's Landing
Problems occurs in some updates that gets fixed in follow up updates. So iOS has bugs, what a surprise.? They fixed those bugs in the next iteration. I can't fault Apple here, except for the constant nagging to update your OS.

I'm one of those rare nutcases who doesn't like to upgrade unless there is a killer feature I can't live without or if it's a bug fix. I never upgrade for just to have the latest and greatest.
 
Clueless- What in the world are they talking about? They clearly don’t know what an upgrade cycle is for an iPhone.

Sounds like they need to research on A14 Chip. Performance and efficiency at its core finest. Perhaps, think about upgrading old devices. That alone will be cheaper than hiring lawyers to fight with Apple.

This is like complaining why old cars are not fast enough in 2021… well they age, gets outdated.

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Grohowiak

macrumors 6502a
Nov 14, 2012
768
793
Clueless- What in the world are they talking about? They clearly don’t know what an upgrade cycle is for an iPhone.

Sounds like they need to research on A14 Chip. Performance and efficiency at its core finest.

View attachment 1806782
Not everybody is so vain that needs to buy a new phone every year. It's actually quite stupid waste of money if you do so.
If performance degradation is a thing then either allow people to officially roll back or pay up.
 

MauiPa

macrumors 68040
Apr 18, 2018
3,432
5,082
So that constitutes proof in Spain, “reports in various media outlets”? LOL. How would you even calculate that? Permanent degradation of phone times days a glitch was in effect before being corrected (if in fact true, let’s have some proof folks) over life of battery. Hmmmm. So let’s see say a battery $69 times 14/(1095) ( well that’s only three years, I get more than that). Come on Apple. Fork over 88 cents! The humanity!
 

visualseed

macrumors 6502a
Dec 16, 2020
913
1,897
I knew once the "consumer rights" Pandora's box was opened it would never be closed again. I'm all for pro-consumer legislation and holding companies accountable, but there has to be some level of shared burden of the risk when consumers buy products. If it's unsafe or defective. I get it. Hold the manufacture to task. Not keeping up with the march of technology or maintaining optimal performance years after purchase? That's a risk you take when you buy.

If you put too much liability on a company like Apple, their only recourse become to tighten up the window/age for qualifying devices for OS upgrades or to scale back the features of their future updates. Either way consumers lose.
 

MauiPa

macrumors 68040
Apr 18, 2018
3,432
5,082
Apple needs to fix their battery drain issues. iOS 14.6 has been really bad for me. I’ve had two devices with massive battery drain while running 14.6. Yet I’ve seen no response from Apple on fixing this issue.
Check your energy use in settings and what has background access. Sometimes some apps are working in background and you don’t even know why or what they are doing. I’m guessing, but seems like they get defaulted to on sometimes during app or iOS updates. I keep mine mostly off, I would be wary about spyware like Facebook, etc
 

inigou

macrumors 6502
Oct 5, 2016
379
398
New versions of software will slow down older model phones? How is this still surprising to anyone in 2021?
Yes but… that iOS version slowed your phone without your permission to preserve battery health and components to get damaged. That’s ok, if they had 1. informed users 2. Give the option not to slow down the device, what they made after the scandal, BTW.
 
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