Cost of UK Screen Repair 15" TB 2017 MBP

sgadher

macrumors member
Original poster
Jan 18, 2012
73
21
Hi All

In the process of activating my iPhone xs max, my iPhone 6 plus slipped and hit my MacBook Pro screen. Its now resulted in black and purple lines going from top to bottom. Obviously my fault, I will need to send it in to repair at my local Apple Store.

I don't have AppleCare.

How much should I expect a screen replacement to cost?

Thanks
S
 

apiro

macrumors regular
Oct 23, 2017
169
104
@sgadher, for the reference from my recent repair: UK Screen Replacement for 15" 2016 MBP - 489 GBP + labour 69 GBP (but labour is including keyboard and IO ports replacement as well). So I'd say expect something like 550 GBP.
 
Last edited:

sgadher

macrumors member
Original poster
Jan 18, 2012
73
21
@sgadher, for the reference from my recent repair: UK Screen Replacement for 15" 2016 MBP - 489 GBP + labour 69 GBP (but labour is including keyboard and IO ports replacement as well). So I'd say expect something like 550 GBP.
Thanks mate. Does that mean they will replace the top half as well? I have a small dent that’s a bit of an eyesore but doesn’t impact functionality. Would be good to get that replaced as well.
 

apiro

macrumors regular
Oct 23, 2017
169
104
Thanks mate. Does that mean they will replace the top half as well? I have a small dent that’s a bit of an eyesore but doesn’t impact functionality. Would be good to get that replaced as well.
You mean the half with display on one side and logo on the other? Yes, this part comes as one, they replace it as a whole.

P. S. To be 100% sure ask before authorising the repair. But I'm 99% sure.
 

uzairahmed101

macrumors newbie
Oct 21, 2015
16
3
Thanks mate. Does that mean they will replace the top half as well? I have a small dent that’s a bit of an eyesore but doesn’t impact functionality. Would be good to get that replaced as well.
Yup they will replace whole display assembly I got mine replaced a few months ago I had the staingate issue on my 2016 MBP 15" touch bar. It was around 5000Rmb as i am currently in Beijing
 

sgadher

macrumors member
Original poster
Jan 18, 2012
73
21
Dam that’s a whole lot of money! The dent is actually on the keyboard side next to the trackpad.

How long does it take to repair or swap out the display?

Also would having AppleCare have made a difference?
 

apiro

macrumors regular
Oct 23, 2017
169
104
Dam that’s a whole lot of money! The dent is actually on the keyboard side next to the trackpad.
This is top case. It is not replaced when display is. Top case replacement for MBP 15" 2016 is additional £332.5.
How long does it take to repair or swap out the display?

Also would having AppleCare have made a difference?
Expect up to 14 days, with or without AppleCare. On average I think something from 4-5 to 7-9 days.
My recent experience https://forums.macrumors.com/thread...r-the-repair-that-will-take-9-months.2140149/ BTW. :)
 

sgadher

macrumors member
Original poster
Jan 18, 2012
73
21
This is top case. It is not replaced when display is. Top case replacement for MBP 15" 2016 is additional £332.5.

Expect up to 14 days, with or without AppleCare. On average I think something from 4-5 to 7-9 days.
My recent experience https://forums.macrumors.com/thread...r-the-repair-that-will-take-9-months.2140149/ BTW. :)
wow thats crazy whats happened to you!

sorry when I meant AppleCare, that was in regards to the price of repair/replacement.

its making me think of investing in AppleCare for my iPhone xs max!
 

Fishrrman

macrumors Core
Feb 20, 2009
19,376
6,690
AppleCare doesn't cover accidental damage.

For that you need AppleCare+ -- and you still have to pay a little, as well.
 

sgadher

macrumors member
Original poster
Jan 18, 2012
73
21
thanks, I've booked an appointment on Thursday, bracing myself for the worst!
 

sgadher

macrumors member
Original poster
Jan 18, 2012
73
21
Happy update:

Went to the Apple Store Stratford Westfield on Thursday evening and explained the situation. The genius rep 1st asked me if my macbook pro was a replacement due to the battery shortage for rMBP 2012 models (it was) and that although I was outside the 1 year warranty period for this MBP, it was still possible to get the display replaced at no charge under consumer law. I must admit his explanation was a bit fuzzy but I was under no inclination to argue!

In short a replacement display assembly is £489 and labour £69 for a grand total of £558. However I did not have to pay a penny!

Awesome result, customer for life etc etc etc
 

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apiro

macrumors regular
Oct 23, 2017
169
104
Happy update:

Went to the Apple Store Stratford Westfield on Thursday evening and explained the situation. The genius rep 1st asked me if my macbook pro was a replacement due to the battery shortage for rMBP 2012 models (it was) and that although I was outside the 1 year warranty period for this MBP, it was still possible to get the display replaced at no charge under consumer law. I must admit his explanation was a bit fuzzy but I was under no inclination to argue!

In short a replacement display assembly is £489 and labour £69 for a grand total of £558. However I did not have to pay a penny!

Awesome result, customer for life etc etc etc
I guess the thinking went as following.
English Law mandates 5 or 6 years (don't remember which of them is English and which one is Scottish/Irish) warranty against manufacturing defects when it's appropriate (for a laptop it is, for toothbrush of course it is not).
Common practice is that before 6 months after purchase pass it's implied manufacturer is responsible for the issue and he has to prove otherwise, after 6 months you are responsible and you have to prove otherwise (e. g. request expertise to be made).
Since there is a replacement program for the battery, Apple has practically admitted that the laptop had a design flaw, it's kinda implied you will not need expertise to prove there was a manufacturing defect.
So I think the manager just used this loophole to serve you under warranty provided by law.
 
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