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Couple of Mac Pro problems - help?

djjclark said:
Not sure I would point at the GPU when you are getting a Hard Disk error. I would think maybe disk 1 is drawing to much current on wake sometimes and causing the system to screw up. Would try running it without the one drive for a bit.
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If so it's not the drive, since the drive was replaced with another and the problem persists. Possible the port on the board though. Good point.

All hope is lost when a "product specialist" isn't able to look up a simple error code from their own on-board diagnostics.
 
We had one Mac Pro do that at work sporadically, and it was the video card.

I don't know how good AppleCare is in the UK, but I would make them overnight you a graphics card.

Also, did you try reseating the graphics card?
 
Looks like the display of my PowerBook 1.25 when I OC'd the graphics card too far. Doesn't seem like it would really be a fan issue if it runs fine after a hard reboot..

I've also had a few really weird occurrences of this happening on my 24" iMac at work, but only when using "Connect to Server" in Finder. Really strange..

Hopefully AppleCare will at least send you a new card. You might really consider the 3870 at some point too. Surely you could sell the 2600 to somebody who wants a dual setup. I think the 3870 is only about $200US, but seems like the best overall graphics choice for your machine right now, and far and away better than the 2600. I was looking at getting your exact setup with a 3870 before I decided to wait for the new MPs.
 
yellow said:
So, what happened?
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Nothing yet. AppleCare don't want to just send me a card (tossers), they're all too stupid/ill-equipped to be able to look up the SATA error, and I apparently have no choice but to drag it in to an Apple Store. When I'm going to get round to doing that I have no idea.
 
I'm torn between a sympathetic 'Man, that's bad luck' and a malicious 'pfffffft... see, what'd I tell ya about Crapplecare?'.

So I'll offer both in equal amounts of sincerity and you can pick one ;)
 
Sesshi said:
I'm torn between a sympathetic 'Man, that's bad luck' and a malicious 'pfffffft... see, what'd I tell ya about Crapplecare?'.

So I'll offer both in equal amounts of sincerity and you can pick one ;)
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I knew it was going to suck, I had hoped they would be able to tell me the meaning of an error code over the phone at the very least. Evidently I expect too much.
 
Well, your YellowCare representative tells you to pull 2 disks, run the diag, and continue until you find the errant drive. Then keep it out of the bay and see if the problem still plagues you. If so, it's unrelated to the drive error which is a separate event. If it does seem to be tied to the drive, you should be able to call AppleCare and have then send you a replacement (if it's a 1st party drive).

Do it. Do it now.
 
edesignuk said:
I will endeavour to. Captain.
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Welcome to this yellow's Army.

Salute.gif




:D
 
So I took myself and my piece of paper with my assumed hard drive error to the Apple Store and grabbed a few minutes with a "genius" without having made an appointment. Present the "genius" with my error, to which he hasn't the faintest idea what it means. He toddles off out back to speak to colleagues who also don't have a clue. None of them seem to have the faintest idea how to proceed when they don't just happen to know off the top of their head what the problem is. We wander down to their Mac Pro where he proceeds to remove the side of it, like that's somehow going to make my error make some sort of sense. In the end I realise that I'm obviously not going to get any sense out of these guys and leave my details and the error. Will be interesting to see if they ever bother getting back to me.

This is a Pro machine with AppleCare. I'm astounded at the abysmal quality of their "care". I have an error presented to me by their diagnostics and no one is able to tell me which bay it's referring to. Incredible.

So it leaves it down to me to figure it out through the long drawn out process of removing drives, re-running diags again and again (taking 90mins each time) to figure out which one it is.

Finally I have it figured out. It was my Samsung in bay 2.

If anyone should suffer this in future, this is how the error works.

My error: 4HDD/11/40000004:SATA(1,0)

(1,0) means bay 2.

(0,0) would mean bay 1. (2,0) would mean bay 3, and (3,0) would mean bay 4. I imagine the second figure would represent the partition the error was found on, but since my drive only has 1 partition it just shows up as 0.

Not out of the woods yet, but making progress. No thanks what so ever to Apple and their "genius" techs. http://up.*************/files/1/Images/Smilies/MoFugger.gif
 
So, has your performance issue gotten better now that you've opt'd out of the disk in bay 2? What did you do with it, unplug it, wipe it?
 
yellow said:
So, has your performance issue gotten better now that you've opt'd out of the disk in bay 2? What did you do with it, unplug it, wipe it?
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Bay 2 was my data drive (where my home folder sat), so it was in active use all the time. I had a 2nd identical drive in bay 3 that was a nightly backup of bay 2.

I am now using the drive in bay 3 as my data drive, so the faulty one in bay 2 isn't used, though it is still in the machine.

Last couple of days it's woken up OK, but then it wasn't happening constantly before anyway, so it may perk up again yet.

I have started the process for an RMA with Samsung this morning.

I still hate Apple's support, and hope that the graphics issue was somehow weirdly related to the drive issue (which by the way only turned up an error under the extended hardware test). If not I will still need to convince Apple of the need to replace my video card. :rolleyes:
 
Update on progress...

Since I removed the drive reporting the error the machine has not woken up with the cranky display problem pictured in my first post. So amazingly it does seem to have been a hard disk error only identifiable by extended hardware test that was causing the bizarre graphics issue.

I got the faulty Samsung replaced under warranty (very easy and quick process I might add, right on Samsung!). The replacement is now back in the system and hopefully that’ll be the end of it :)

All fixed no thanks what so ever to any help from Apple. Useless twunts.
 
I got them to replace my graphic card after they refused to by breaking it a little more till it didnt turn on and then what do you know they send me a new one the next day. (but dont tell apple :) )
 
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