crack in macbook case

Discussion in 'MacBook Pro' started by lam47, Apr 13, 2007.

  1. lam47 macrumors member

    Sep 19, 2006
    My macbook is about 4/5 months old and has developed a crack next to the fan exhaust.
    Is this covered by warranty?
  2. princealfie macrumors 68030


    Mar 7, 2006
    Salt Lake City UT
    Depends on when you bought it. The crack is typical I think and I wouldn't worry about it unless you're a stickler for aesthetics or pretty paperweights.
  3. lam47 thread starter macrumors member

    Sep 19, 2006
    bought in December. I am pretty anal about this sort of thing but of course it does not affect the performance.
  4. PDE macrumors 68020

    Nov 16, 2005

    Please do everybody a favour and get apple to fix it! If people put repair off because they can't be bothered, Apple will not be forced to deal with this issue on a large-scale level and will just continue to treat it as an individual problem that is at their discretion to fix.
  5. CRAZYBUBBA macrumors 65816


    Mar 28, 2007
  6. lam47 thread starter macrumors member

    Sep 19, 2006
    I spoke to the nearest official apple repair centre, and this is what they said.

    Apple will not replace bottom cases in warranty, you can speak to Apple and
    ask if they will make an exception.?
  7. EricNau Moderator emeritus


    Apr 27, 2005
    San Francisco, CA
    If it was product flaw that lead to the crack (i.e. yo didn't break it), it is absolutely covered by AppleCare.
  8. lam47 thread starter macrumors member

    Sep 19, 2006
  9. mick4394 macrumors 6502a


    Oct 25, 2006
    Flyover country
    I have cracks exactly like this on my Macbook. These things are starting to appear in several places, mostly around the vents, on the bottom case of my Macbook.

    I've never dropped it, never even set it down hard. At this point it doesn't really bother me, because the cracks haven't gone all the way through, but it is troublesome that these are appearing for no apparent reason.

    Apple appears to have some sort of design flaw with their current Macbook plastics.

    I'd call and complain, but I can't stand the thought of spending another month without my machine, like the last time I dealt with AppleCare.
  10. QCassidy352 macrumors G4


    Mar 20, 2003
    Bay Area
    drug smuggler?

    the thread of this title could be read entirely differently from what you intended... :eek:
  11. mantic macrumors 6502a

    Mar 30, 2007
    Wow.. This is this first time I've read of this problem. If it were me i'd definitely call and see what can be done. Notebooks are not suppose to just crack.
  12. rectangular macrumors member

    Sep 28, 2006
    Ugh... you had to post this. Now i noticed it on my laptop! :p

    I actually have one on both sides of the big hinge. I don't think these are serious, but I will keep my eye on it.
  13. mick4394 macrumors 6502a


    Oct 25, 2006
    Flyover country
    It's easier said than done. I can't deal with being without my machine for an extended period of time. I've had this computer since October. One month of the roughly six that I've owned it, it was sitting with AppleCare.

    My experience with AppleCare was not a positive one, and unless I'm assured that I won't have to pay for the fix, and they'll have it back to me quickly and in better shape than it is now, I just can't stomach sending it off.
  14. mick4394 macrumors 6502a


    Oct 25, 2006
    Flyover country
    Mine is on both sides of the hinge, running across the middle (like in the picture above), and there's also some sort of puncture coming through where the printing is on the bottom. Judging by what I've seen, here and elsewhere, my Macbook has the worst case of spontaneous cracking. I'm just waiting for something to start poking through the bottom.

    I've never seen anything like this on a computer, Apple or otherwise. I have to wonder if Apple went too thin with their Macbook plastics. I owned several iBooks, and never had any cracking issues.

    I've tried taking pictures, previously, to post on the boards, but my camera simply can't capture them.
  15. lam47 thread starter macrumors member

    Sep 19, 2006
    I will be ringing apple on Monday to complain.
  16. srf4real macrumors 68040


    Jul 25, 2006
    paradise beach FL
    ... used to stash it in my Bible cover, but I never heard of losing it in a laptop.;) :D
  17. siurpeeman macrumors 603


    Dec 2, 2006
    the OC
    is it really? comments like this don't really help the op with his problem, and both macbook lines have seen their share of problems. pointing the crack as a reason to "go pro" is counter-productive and not very courteous.

    to the op, if you can live w/o your computer, i'd call apple up and ask for a fix. you did nothing wrong; you shouldn't have to live with their mistake.
  18. lam47 thread starter macrumors member

    Sep 19, 2006
    You know what makes me nervous is what happened last year.

    My G4 powerbook would not turn on one day. Got on the train and went to nearest apple store (£14 train fair) He said you have to go to the apple repair centre (a further £4)
    I left my G4 for a week and a bit.

    Went to pick it up with its new motherboard (£18 train)
    Got it home to find a crazy psychedelic coloured screen.
    Decide to book DHL to deliver my mac to the repair centre (£12)
    2 weeks later (£18 on the train again) and I get him back all working.

    Cost of getting my mac fixed under warranty £66
  19. Bill Gates macrumors 68020

    Bill Gates

    Jun 21, 2006
    Ouch. Let's just all hope that it comes back fixed right the first time. Then it will be "only" £36.
  20. Collin973 macrumors 6502

    Mar 29, 2006
    Yeah. I can understand why apple won't warranty the case (especially with the MBP. people would try to abuse it with dents and dings) but if a lot of people are experiencing then apple should definitely replace it.

    I lucked out when I had a warranty problem with my mbp. I thought I would have to drive at least 2 hours to get it repaired, but there was a repair shop down the road only about 2 or 3 miles.
  21. CRAZYBUBBA macrumors 65816


    Mar 28, 2007
    Heya. I do realize it was counter productive. I apologize, It was soley based upon the experience of me and my friends, and an article that I can't find now.

  22. Agurri macrumors 6502


    May 8, 2005
    Québec, Canada
    Although I love my macbook CD (bought it august '06), I have some issues too...

    1) I have 2 cracks like mentioned before, on the bottom of the wrist area.
    2) I have 1 crak under the laptop, near the fan.
    3) I don't know why, but my top case (where is the apple) has some yellow, and I don't remember putting anything on it.
    4) My mag-safe power is wonderful.... but I don't know why, sometimes the light, either if the battery is charged or not, just goes off.... it's doesn't do a thing, the battery still charges and such .. but it's not cool.

    Because i'm still in school for 2 weeks ... i don't have the time for repair.... so it'll wait 'till then.
  23. lam47 thread starter macrumors member

    Sep 19, 2006

    I spoke the the apple service centre (asc) they said to ring apple.
    Apple told me that it should be fine to just take the macbook into the asc and get the case replaced.
    Sooo I rang the asc and he said you will need to ring this number to get confirmation that the repair can be done.
    I rang the number and it was just another asc who could do nothing to help.

    So I spoke to apple again to see if I could get it sorted out. They said that the case is not covered by warranty and if they fix it it will be an exception.
    (this is after I have already been told it will be fixed)
    I complained stating that every item bought within the UK has a year warranty for all parts against manufacturing defects.

    They said I have to take the Mac to the asc so they can asses whether or not the crack is down to misuse or not.
    Its insulting that they wont take my word for it that it is a manufacturing defect.

    So I have to travel up there or send it with no guarantee that anything will be done.
    This is getting to be as poor as what happened with my G4.

    If anything has ever made me want to go PC its apples customer service.
  24. Lord Flashheart macrumors regular

    Lord Flashheart

    Apr 10, 2007
    Cardiff by the Sea, CA
    I would call Apple and complain. If you politely, yet firmly stick to your guns, they should fix it.
  25. lam47 thread starter macrumors member

    Sep 19, 2006
    Well I got it to them and collected it cost £23 in travel.

    Case was replaced under warranty.

    Bluetooth is now unavailable and my video output is a funny colour.
    I rang the service centre. He said it was not tested long enough! so why the **** did he say to go pick it up?
    I now have to wait until Tuesday for an "engineer" to call.

    I hate apple.

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