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Cracked glossy glass on my Macbook Pro

O

Orthank

macrumors newbie
Original poster
Jan 14, 2009
7
0
Damn, I barely fell with my laptop on stairs and now there is that crack on the screen's glass. Damn. What do you think how much will it cost to repair?
I hope there is an opportunity to just change the glass, not the whole screen...
Any ideas, guys?
 
As far as I know you have to change the hole screen.

You should take it to apple and tell them it only fell a little bit and this should not have happened.

Hopefully you get a nice guy who will take care of it for you.
 
Yeah, because I really fell so easily. It was just a minor hit. Normally nothing would have happened. Do you think there are any chances to get it fixed on warranty?
 
Big smile and a little begging may help. You get more with sugar than spice. Take that as a life thought as well
 
Does it have any other damage on it besides the cracked screen that might make someone think it fell hard?

If not they probably will fix it.
 
Well, to my knowledge - nothing more. It's all just happened today. So far everything is working properly, no other bumps or damages.
 
Orthank said:
Yeah, because I really fell so easily. It was just a minor hit. Normally nothing would have happened. Do you think there are any chances to get it fixed on warranty?
Click to expand...

maybe if you said that you closed the screen and heard a snap. but probably not.
 
Orthank said:
Yeah, because I really fell so easily. It was just a minor hit. Normally nothing would have happened. Do you think there are any chances to get it fixed on warranty?
Click to expand...
No chance; I don't know why you would even think that there would be a possibility at all. If you take it to Apple they will probably replace the entire screen assembly at significant cost to you. Check out ifixit or another site for a replacement screen.
 
I smashed the glass on mine too.......

Hi there,

First off, I know exactly how you feel. I smashed the glass on my MBP just before christmas, the Mac was less than a month old. :mad:

Ok first off the bad news. apple cant just replace the glass. they will only replace the whole top half (Clamshell) thats the entire screen including the metal case etc. this cost me something like £340.00 to have it repaired by apple in the UK.

A few points to note however. are you experienacing any problems with you wifi. I did and this was because the WIFi card on the Alu MBP is right underneath the black plastic on the screen where it sez MacBook Pro.

In my case Apple damaged my LogicBoard while they were replacing my screen. It took them nearly two weeks to get a new clamshell and logic board ordered in, so I complained and actually ended up with a brand new unit, although i still had to pay the £340 repair charge.

Hope this Helps :eek:
 
Was thinking about this, and you have a few options.

1. Pay to get it fixed.

2. Say something broke, have apple send you a box to get it fixed and when it arrives and they see that the glass is broken 1. They either just replace it as damaged in shipping, or 2. they call you tell you its broken and say that must have happened in shipping, they fix it.

3. You break the glass even more and remove it piece by piece.
 
dlewis23 said:
2. Say something broke, have apple send you a box to get it fixed and when it arrives and they see that the glass is broken 1. They either just replace it as damaged in shipping, or 2. they call you tell you its broken and say that must have happened in shipping, they fix it.
Click to expand...

That's a good one, I'll have to remember that.
 
dlewis23 said:
2. Say something broke, have apple send you a box to get it fixed and when it arrives and they see that the glass is broken 1. They either just replace it as damaged in shipping, or 2. they call you tell you its broken and say that must have happened in shipping, they fix it.
Click to expand...

Evil!
 
I ran into this some time ago on Ebay and always keep it in the back of my mind just incase something like this happens to me. I've never used it or know of someone who has but it maybe worth looking into.

Ebay link here.
 
Bill Gates said:
No chance; I don't know why you would even think that there would be a possibility at all. If you take it to Apple they will probably replace the entire screen assembly at significant cost to you. Check out ifixit or another site for a replacement screen.
Click to expand...

Wouldn't say no chance. I've seen it happen multiple times at my local Apple store.
 
dlewis23 said:
Was thinking about this, and you have a few options.
2. Say something broke, have apple send you a box to get it fixed and when it arrives and they see that the glass is broken 1. They either just replace it as damaged in shipping, or 2. they call you tell you its broken and say that must have happened in shipping, they fix it.
Click to expand...

Genius!! I'm sure that Apple would never, ever anticipate such an approach! I'm sure that their suspicion would not be aroused when they don't find the fictitious problem. I'm sure they don't have structural engineers who anticipate common failure points and their likely causes. More likely, if you tried that approach, Apple would say that your laptop arrived that way and refer you to the shipping company who deals with fraud on a daily basis. People aren't stupid and they'll likely be less sympathetic to you if they suspect that you're trying to pull one over on them.

Unbelievable.

OP:

It's been common knowledge for months that Apple did not adopt the most customer-friendly approach in designing their unibody displays and that repairs would be very costly. If you buy their product and damage it through your own use, no one is required to fix it. Be honest and you'll get more sympathy. If someone wants to help you, they'll likely find some way to do so.

You do have my sympathy - I threw my Thinkpad around for years with nary a scratch but I am much more careful with my Macbook after hearing of cases being deformed with relatively little pressure.
 
I would go to the apple store and at least see what they are offering and if it is going to be a ton of money say thanks and than go to tech restore and have them replace it. You can also get Matte if you want also
 
Psychmike said:
Genius!! I'm sure that Apple would never, ever anticipate such an approach! I'm sure that their suspicion would not be aroused when they don't find the fictitious problem. I'm sure they don't have structural engineers who anticipate common failure points and their likely causes. More likely, if you tried that approach, Apple would say that your laptop arrived that way and refer you to the shipping company who deals with fraud on a daily basis. People aren't stupid and they'll likely be less sympathetic to you if they suspect that you're trying to pull one over on them.

Unbelievable.

OP:

It's been common knowledge for months that Apple did not adopt the most customer-friendly approach in designing their unibody displays and that repairs would be very costly. If you buy their product and damage it through your own use, no one is required to fix it. Be honest and you'll get more sympathy. If someone wants to help you, they'll likely find some way to do so.

You do have my sympathy - I threw my Thinkpad around for years with nary a scratch but I am much more careful with my Macbook after hearing of cases being deformed with relatively little pressure.
Click to expand...

LOL You guys don't honestly think Apple doesn't know? I'm not saying it will/won't work but chances are it won't. If OP goes to Apple Store, they'll note it. If he doesn't, OP will call AppleCare run through "troubleshooting" for his non-existent problem say it won't work and then setup a repair. AppleCare will ask if there are any other damages, OP will obviously say "no" and box will be sent out. Depot will finally get it, look at case notes and see what the problem is, then they're going to see the severely cracked screen and will link the screen damage to the "problem" the OP sent his computer for. If it's something small, sure you have a better chance but something that big, don't get too excited. I've dealt with customers who sent their computers in only to have it put on hold because minor damage was found that was not covered under AppleCare - Apple refused to fix it unless the customer paid for it, repair was put on hold.

You can obviously try, but something like that, isn't going to get repaired by sending it in for a fake repair.
 
Actually, that part out there on Ebay (http://cgi.ebay.com/for-MacBook-Pro-15-inch-Screen-Glass-Lens-Repair-Part_W0QQitemZ110380386275QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item110380386275&_trksid=p3286.c0.m14&_trkparms=72%3A1205|66%3A2|65%3A12|39%3A1|240%3A1318|301%3A1|293%3A1|294%3A50) seems to be a good solution. I mean even if it doesn't work - I will only spend 20 dollars anyway. And then anyway I will go up to Apple Store tomorrow to see what they are going to say about it. Damn, adventure just begun... From one single miss-step :) Be carefull with your Macbook, guys.
Replying to the question how it happened when someone's MacBook fell from greater height and nothing happened, but mine broke, I can say that the hit went through metal case on the back of the screen, so directly to it. I didn't think it was that vulnerable... Well, now I know :)
 
dlewis23 said:
Does it have any other damage on it besides the cracked screen that might make someone think it fell hard?

If not they probably will fix it.
Click to expand...

Falling hard and falling soft make no difference when it comes to warranty. This kind of damage is not covered unless the OP has some kind of way to prove that the glass itself was faulty.

This is not to say that Apple doesn't sometimes make iffy warranty repairs—once fell off my bike right onto my iPod, sent it in saying it was making weird noises (it was) and they replaced it through the mail; never said a word about the huge dent in the back.
This though... I just can't see them repairing this. If you can be without your computer for a few days, it might be worth it to just send it in and see what happens, but I wouldn't expect much.
 
yea, send it in, it woudnt hurt to try and see if they repair it, but it is unlikely
 
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