iPhone 7(+) Cracked iPhone 7 plus camera glass

Discussion in 'iPhone' started by TruthbeQuiet, Nov 3, 2016.

  1. TruthbeQuiet macrumors newbie

    Joined:
    Jun 11, 2013
    #1
    Ok, so like an idiot, I went out of the house without my case on my phone. And low and behold it slipped out of my hand and landed right on the camera bump. The camera glass is cracked and missing glass now, the camera works fine but there's sunlight glare now and its letting in a tone of dust. I've heard that the camera glass can't be replaced because it is part of the enclosure. Is there any chance I can go to my nearest Apple Store and walk out with a new phone? (No I don't have apple care. Had the same thing happen on the ancient iPhone 4s and they gave me a whole no phone no charge.)
     
  2. cmdrdredd macrumors member

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    May 9, 2007
  3. TruthbeQuiet thread starter macrumors newbie

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    Jun 11, 2013
  4. willmtaylor macrumors G3

    willmtaylor

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    Oct 31, 2009
    Location:
    A Natural State
    #4
    Nope.

    There's a chance but not a likely one. You dropped your phone and broke it. You're looking at an out of warranty replacement.
     
  5. TruthbeQuiet thread starter macrumors newbie

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    Jun 11, 2013
    #5
    Ok, just going on the notion that I have heard of people walking in with a similar situation and coming out of the store with a phone no charge. I do have phone insurance with att but I'm not sure if I file a claim will I get the same black 256GB iPhone 7 plus. The other phones don't appeal to me at all.
     
  6. Thor_1 macrumors 6502a

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    Texas
    #6
    What? Ins will pay to fix and or replace your phone. Why do you think otherwise?
     
  7. Mike5254 macrumors regular

    Mike5254

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    Oct 19, 2016
    Location:
    Cincinnati and Philippines
    #7
    All I know is even without Apple Care, I have a 1 year warranty.
     
  8. TruthbeQuiet thread starter macrumors newbie

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    Jun 11, 2013
    #8
    What's Ins?
     
  9. willmtaylor macrumors G3

    willmtaylor

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    #9
    That doesn't cover accidental damage, which is what this is.
    --- Post Merged, Nov 3, 2016 ---
    Insurance. He must not have understood what you were saying.
     
  10. Mike5254 macrumors regular

    Mike5254

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    #10
    I see. Thanks for the info.
     
  11. Thor_1 macrumors 6502a

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    Texas
    #11
    Sorry, ins is short for insurance
     
  12. Applejuiced macrumors Westmere

    Applejuiced

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    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    Get ready to pay the replacement fee.
    You clearly damaged it yourself.
    Just go in, be honest and explain what happened.
    You might get lucky and they might let you slide and not charge you the fee.
    If you try to lie and blame the phone or the company or claim it happened by itself and you have no idea you will get nowhere.
    Be kind, polite, responsible to the associate and it can get you a lot further than being argumentative. ;)
     
  13. TruthbeQuiet thread starter macrumors newbie

    Joined:
    Jun 11, 2013
    #13
    Yeah, i was hoping I could get a what I got with the iPhone 4s situation. I was bumped on the street and dropped my phone and it cracked. Walked into apple the next day, told them what happened and walked out with a replacement iPhone in less than 30 minutes no fee. If not I'll just use my insurance with At&T and file a claim and pay the deductible but I'm really afraid I won't get the same black iPhone 7 plus as a replacement
     
  14. Applejuiced macrumors Westmere

    Applejuiced

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    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #14
    You got lucky and they comped you last time
    It happens here and there but it's not a guarantee they will waive the fee again.
    Hope they take care of you though.
    Let us know how you made out.
     
  15. RichardMoran10 macrumors member

    Joined:
    Jul 11, 2015
    #15
    It happened to me 2 weeks ago, made an appointment at my local Apple Store, went in and walked out with a new iPhone. I have AppleCare Plus though.
     
  16. TruthbeQuiet thread starter macrumors newbie

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    Jun 11, 2013
    #16
    I'm just really hoping I could get that with out the apple care like last time. I would be more upset if the replacement I get from my carriers replacement is a iPhone 6 or something.
     
  17. Thor_1 macrumors 6502a

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    Sep 18, 2016
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    Texas
    #17
    It does not work that way. The insurance will replace YOUR phone. If you have a 5s, you get a 5s. If you have a 7, you get a 7. Same color and same gb.
     
  18. Sunny1990 Suspended

    Sunny1990

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    Feb 13, 2015
  19. T5BRICK macrumors G3

    T5BRICK

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    Oregon
    #19
    Why would you even pay for insurance if you think it works like that?
     
  20. TruthbeQuiet thread starter macrumors newbie

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    Jun 11, 2013
    #20
    Because it says in the information that replacement phone will be either new or att certified used and same model/color/specs not guaranteed
     

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  21. Thor_1 macrumors 6502a

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    #21
    That is new to me. Thanks for posting.
    From reading that I think it would be the same model and minimum storage size, just maybe a different color.
     
  22. willmtaylor macrumors G3

    willmtaylor

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    Oct 31, 2009
    Location:
    A Natural State
    #22
    Not always. There have been instances where someone broke an older model with high storage capacity, and none of those phones were available, so the customer is given the newer version of equal capacity.
     
  23. Thor_1 macrumors 6502a

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    Sep 18, 2016
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    Texas
    #23
    I know, was trying to keep it simple.
     
  24. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #24
    And that's the advantage of Apple Care, for these types of situations. It's a great piece Of mind for a larger dollar investment.
     
  25. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #25
    You still do not understand. They will replace your phone with the exact same model and color. Why do you think otherwise.
     

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