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iPhone 7/Plus Cracked iPhone 7 plus camera glass

TruthbeQuiet said:
Because it says in the information that replacement phone will be either new or att certified used and same model/color/specs not guaranteed
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That means you are guaranteed at least the model and at least the specs of your phone, but not your exact phone.

As I already mentioned, if you have a 128GB Rose Gold iPhone 6S, but those are no longer in stock, you could possibly get upgraded to a Rose Gold 128GB Rose Gold iPhone 7.
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TruthbeQuiet said:
I'm gonna go try at the Apple Store first before I file a insurance claim. Wish me luck!!
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Best of luck. Fingers crossed.
 
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TruthbeQuiet said:
Yeah, i was hoping I could get a what I got with the iPhone 4s situation. I was bumped on the street and dropped my phone and it cracked. Walked into apple the next day, told them what happened and walked out with a replacement iPhone in less than 30 minutes no fee. If not I'll just use my insurance with At&T and file a claim and pay the deductible but I'm really afraid I won't get the same black iPhone 7 plus as a replacement
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Accidents like this are super discretionary to the technician you get. As an ex-Apple genius, I can tell you that they have lots of power when it comes to in-warranty devices with issues like this. They can plead your case if THEY want to, so go in with a good attitude, be friendly and not demanding.
 
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Newtons Apple said:
You still do not understand. They will replace your phone with the exact same model and color. Why do you think otherwise.
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He thinks otherwise because his phone insurance with ATT SAYS so... did you even read his post?
 
macTW said:
He thinks otherwise because his phone insurance with ATT SAYS so... did you even read his post?
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They are implying that it depends on availability. If you have a 5s and they don't have any to give for replacement they may give you a newer model. That's how all device insurances are.
 
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cmdrdredd said:
They are implying that it depends on availability. If you have a 5s and they don't have any to give for replacement they may give you a newer model. That's how all device insurances are.
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Given that the op has the least-supplied phone, he's got some non zero chance of receiving a different phone.
 
macTW said:
Given that the op has the least-supplied phone, he's got some non zero chance of receiving a different phone.
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False.

I'm sure I have the least-supplied iPhone. I have a 128 JET BLACK 7 PLUS. Same thing happened to me where the camera lens cover was scratched. The Apple Store replaced it with a brand new 128 Jet Back 7 Plus.
 
RichardMoran10 said:
False.

I'm sure I have the least-supplied iPhone. I have a 128 JET BLACK 7 PLUS. Same thing happened to me where the camera lens cover was scratched. The Apple Store replaced it with a brand new 128 Jet Back 7 Plus.
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Actually, looking at the pre order threads, it seems rose gold is the last to ship.
 
TruthbeQuiet said:
I'm just really hoping I could get that with out the apple care like last time.
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So you want the benefit without paying for it
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TruthbeQuiet said:
Because it says in the information that replacement phone will be either new or att certified used and same model/color/specs not guaranteed
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That’s why you shouldn’t use third-party insurance programs
 
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