Craigslist buy gone bad (gpu panic)

Discussion in 'MacBook Pro' started by future-trunks, Jun 11, 2018.

  1. future-trunks, Jun 11, 2018
    Last edited: Jun 11, 2018

    future-trunks macrumors newbie

    Joined:
    Jun 11, 2018
    #1
    I purchased a 2012 retina MacBook off craigslist, while I was purchasing I went to reset it and it hung up on the black screen, he hard reset it after about 30 secs and said thats what you have to do sometimes, for some reason I still bought the damn MacBook lol. anyways I get to my studio and don't use it much that night, besides to play around with the programs that came on the computer (about 30 mins ). next day I hook up my clarett thunderbolt interface I've been DIEING to use, I bought this computer to specifically use that interface.(couldn't use it the first night, did not have a thunderbolt cable and Frys was closed.) so I download the drivers for the Mac and install them, everything goes smooth until the refresh for the install of the drivers, thats when it gets stuck on the black screen for the reboot. I hard reset and get my first gpu panic...... now I'm starting to worry a bit but I super excited to use my new gear so I proceed too open up Logic Pro x and enable the clarett, wow this interface puts out such a clean sound, I'm quite happy with it. so I start messing around in logic and about 5 minutes go buy and a black screen with a quick flash happens. now the computer turns on to a completly black screen and won't boot, but I figured out if I power up the machine, shut the screen 3/4 down , it will boot.
    here is the report
    thanks in advance

    Anonymous UUID: D49C2356-905E-2EB5-BB2E-21A7106D6759

    Mon Jun 11 19:44:39 2018

    *** Panic Report ***
    panic(cpu 4 caller 0xffffff7fae9bea0f): "GPU Panic: mux-regs 4 0 a0 99 0 8 severity 3 WS-ready 1 switch-state 0 IG FBs 1 EG FBs 0:0 power-state 3 3D busy HDA idle : AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.18.52/src/AppleMuxControl/kext/GPUPanic.cpp:162
    Backtrace (CPU 4), Frame : Return Address
    0xffffff921db5ba90 : 0xffffff802d66d166
    0xffffff921db5bae0 : 0xffffff802d795824
    0xffffff921db5bb20 : 0xffffff802d787b10
    0xffffff921db5bba0 : 0xffffff802d61f180
    0xffffff921db5bbc0 : 0xffffff802d66cbdc
    0xffffff921db5bcf0 : 0xffffff802d66c99c
    0xffffff921db5bd50 : 0xffffff7fae9bea0f
    0xffffff921db5bdb0 : 0xffffff7fae9bb20e
    0xffffff921db5bdf0 : 0xffffff7fae9be483
    0xffffff921db5be30 : 0xffffff802dc9ef0c
    0xffffff921db5bea0 : 0xffffff802dc9ee36
    0xffffff921db5bed0 : 0xffffff802d6a67e4
    0xffffff921db5bf40 : 0xffffff802d6a6345
    0xffffff921db5bfa0 : 0xffffff802d61e4f7
    Kernel Extensions in backtrace:
    com.apple.driver.AppleMuxControl(3.18.52)[971DAA01-FE8B-39AD-BCFE-9BB81DCA55CD]@0xffffff7fae9b0000->0xffffff7fae9c2fff
    dependency: com.apple.driver.AppleGraphicsControl(3.18.52)[6A280175-7E90-3F8B-BFE2-3C181C222BD9]@0xffffff7fae970000
    dependency: com.apple.iokit.IOACPIFamily(1.4)[95DA39BB-7C39-3742-A2E5-86C555E21D67]@0xffffff7fae3ce000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[1057F053-73DE-33E4-B5BE-09DA28715DB4]@0xffffff7fade94000
    dependency: com.apple.iokit.IOGraphicsFamily(519.19)[0B3857C5-9040-3A0C-BFB4-C45E56DB01C6]@0xffffff7fae662000
    dependency: com.apple.AppleGraphicsDeviceControl(3.18.52)[FC5E4CD4-7730-3A55-9CC5-338A64F50E42]@0xffffff7fae961000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    17F77

    Kernel version:
    Darwin Kernel Version 17.6.0: Tue May 8 15:22:16 PDT 2018; root:xnu-4570.61.1~1/RELEASE_X86_64
    Kernel UUID: CC1699EE-71B5-3AF1-AAA3-6DBD16222B92
    Kernel slide: 0x000000002d400000
    Kernel text base: 0xffffff802d600000
    __HIB text base: 0xffffff802d500000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

    System uptime in nanoseconds: 1407705985604
    last loaded kext at 245058214157: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fb0e6c000, size 69632)
    last unloaded kext at 332190153628: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fb0e6c000, size 61440)
    loaded kexts:
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    com.apple.driver.AppleHWSensor 1.9.5d0
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    com.apple.driver.AppleMikeyDriver 281.52
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    com.apple.driver.AppleHV 1
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    com.apple.driver.eficheck 1
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    com.apple.driver.AppleIntelHD4000Graphics 10.3.4
    com.apple.driver.pmtelemetry 1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleSMCLMU 211
    com.apple.driver.AppleMuxControl 3.18.52
    com.apple.driver.AppleMCCSControl 1.5.5
    com.apple.driver.AppleIntelFramebufferCapri 10.3.4
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleThunderboltIP 3.1.1
    com.apple.driver.AppleUSBTCKeyboard 254
    com.apple.driver.AppleUSBTCButtons 254
    com.apple.filesystems.hfs.kext 407.50.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.BootCache 40
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    com.apple.AppleSystemPolicy 1.0
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    com.apple.driver.AppleSDXC 1.7.6
    com.apple.driver.AirPort.Brcm4360 1240.19.1a3
    com.apple.driver.AppleAHCIPort 329.50.2
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 6.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 6.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 220.50.1
    com.apple.nke.applicationfirewall 183
    com.apple.security.TMSafetyNet 8
    com.apple.security.quarantine 3
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    com.apple.vecLib.kext 1.2.0
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    com.apple.driver.AppleSMBusPCI 1.0.14d1
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    com.apple.iokit.IOSurface 211.12
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    com.apple.driver.usb.AppleUSBEHCIPCI 1.2
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    com.apple.driver.usb.AppleUSBXHCIPCI 1.2
    com.apple.driver.usb.AppleUSBXHCI 1.2
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    EOF
    Model: MacBookPro10,1, BootROM MBP101.00F6.B00, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.190.18.1a3)
    Bluetooth: Version 6.0.6f2, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM768E, 751.28 GB
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: USB 3.0 Bus
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
     
  2. slam5 macrumors member

    Joined:
    Jan 22, 2011
    #3
    Your machine most likely a gpu problem. Is your machine a 2011 i7 model or are you sure it is 2012? If it is a 2011 i7 then you have a major problem. How much did you pay for it?
     
  3. tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #4
    The 2012 MacBook Pro Retina is also affected and included in the repair extension program

    Obviously, the problem doesn't occur as often on the 2012 Retina, but it's still a known problem.
     
  4. future-trunks thread starter macrumors newbie

    Joined:
    Jun 11, 2018
    #5
    im 100 percent positive its a MacBook 2012 retina display model. I paid 800 dollars cash for it, its a big hit for me but a major upgrade for my recording setup if I can get the machine to work within the repair extension program. I entered the serial of my Mac and it says validated purchase but warranty is not covered anymore. not sure what the validated purchase means but its a green check so I'm hoping that means it was purchased within that 4 year span of replacement . they stop the repair service in 2016 of December so idk. thats if it is the video card, any clues from the gpu panic?
     
  5. tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #6
    Validated purchase just means that it's a genuine Apple product and Apple has the serial number in its database.

    "The program covers affected MacBook Pro models until December 31, 2016 or four years from its original date of sale, whichever provides longer coverage for you."

    Seriously, you need to read AGAIN
     
  6. future-trunks thread starter macrumors newbie

    Joined:
    Jun 11, 2018
    #7
    I don't have any original receipts or original proof of purchase, wouldn't you need that for the coverage? I scheduled a appointment with apple tomorrow so hopefully that clears up some questions.
     
  7. tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #8
    Nope. When the computer gets set-up for the first time, it would connect to Apple's server and that's the day that Apple counts as the first day of warranty coverage.
     
  8. future-trunks thread starter macrumors newbie

    Joined:
    Jun 11, 2018
    #9
    okay, so I won't know until tomorrow then or is there a way for me to find this information
     
  9. bopajuice Suspended

    bopajuice

    Joined:
    Mar 22, 2016
    Location:
    Dark side of the moon
    #10
    Why would you buy a laptop that had issues from the get go?
     
  10. future-trunks thread starter macrumors newbie

    Joined:
    Jun 11, 2018
    #11
    the seller said it didn't have issues, and is a tech. but yes, when he had to hard reset I should of known not to buy it. I also didn't know about the recall on the video card, he did mention the gpu overheating issues of the older MacBooks. but I bought it because I thought I was getting a good Mac book for a reasonable price. so yeah, I messed up and made a mistake, now I'm just trying to find out whats wrong with it because he states that it preformed well for the time he has had it. wich I find hard to believe when all of these problems are occurring on this machine
     
  11. leman macrumors G3

    Joined:
    Oct 14, 2008
    #12
    Its broken :( If you want to know more, let Apple or a third-party service provider make a diagnostics for you. You can also try running the hardware diagnostics yourself. Anyway, symptoms you describe sound like logic board replacement. Sorry man, its annoying :(
     
  12. tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #13
    Yes

    Apple will run the Mac Resource Inspector tool, which looks like this:

    [​IMG]

    After that, Apple will run Video System Test (VST), which looks like this:

    [​IMG]

    It will determine whether or not the dGPU has failed.
     
  13. hvfsl macrumors 68000

    hvfsl

    Joined:
    Jul 9, 2001
    Location:
    London, UK
    #14
    You could try using something like https://gfx.io to force your laptop to use the Intel GPU instead, will slow it down for graphic intensive apps. But if you do have an Nvidia GPU issue, should at least mean you can use the laptop.

    You could also try installing the Nvidia GPU drivers from nvidia.com
     
  14. tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #15
    If the laptop is in good condition [ie. no dent (scratches are okay)], you ask for a $300 deport repair.

    Apple won't tell you about this: you will have to ask about it.
     
  15. Ma2k5 macrumors 68020

    Ma2k5

    Joined:
    Dec 21, 2012
    Location:
    London
    #16
    depot*

    I dont think it is a secret, genius bar will suggest this for out of warranty repairs that they can't do inhouse.
     
  16. Dadioh macrumors 65816

    Dadioh

    Joined:
    Feb 3, 2010
    Location:
    Canada Eh?
    #17
    It isn’t the GPU. It is the GMUX chip. They have bad solder joints on the 2012 retinas. It is a 28 pin QFN package and just needs to be resoldered by someone with a good soldering setup. The chip designator is U8900if they have a board view of the logic board.
     
  17. future-trunks thread starter macrumors newbie

    Joined:
    Jun 11, 2018
    #18
    sounds like it could be a loose solder joint. took it to apple and the ran it through the diagnostic test and it came up fine, the guy was puzzled why the MacBook wouldn't turn on as well. I demonstrated the trick to power it up with the lid almost fully shut and it booted up, a couple of attempts of course. video card was fine so he suspected it could be a logic board maybe but he really didn't know since the test that were ran all came back fine. it has had a upgraded ssd/flash memory, so its been modified. it also has a 2014 bottom cover plate on so the computer rocks backs and fourth, it dosent lay completely flat, this was the first thing he noticed. it dosent fit because theres four magnets that snap into place on the 2014 model and you can see them pertuding out from the case, he also said there located directly on the battery and hd. all in all they said for 570.00 they will rebuild and replace anything that is damaged, I don't know if thats a regular rate for fixing the Mac book or if thats under a warranty. I fort got to mention the depot repair. honestly if the craigslist seller gives me back half of my cash or at least pays for half of what it cost for apple to rebuild it, I would be happy. what are your guys thoughts?
     
  18. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #19
    If the Macbook were being repaired under warranty, there would be no cost. This sounds like an out-of-warranty repair with a 90 day warranty.

    Have you discussed the matter of a refund or partial refund with the seller?
     
  19. future-trunks thread starter macrumors newbie

    Joined:
    Jun 11, 2018
    #20
    Not yet, I told him the problems I was having with the mac book, and declared i want the MacBook fixed or refunded my money. He said the mac book had no issues when he sold it too me, he also couldent awnser why he had to hard reset it. Then he said i accused him of selling me a bad unit when all I replied with was the problems that occured 45 minutes into using the machine, the hang ups on restart and now the boot to black screen. I simply described the issues and stated I would like the machine fixed or a refund.he then went and said if I keep acusing him he would not reply to me till the weekend. I just told him reread my texts, I never accused you I stated what was wrong with the computer within the first 45 minutes of use, and would like a refund or it fixed and what is happing is no where near normal. Ill text him later this week when hes "back in town". I really hope he will help me pay to get this MacBook fixed or refund my money so I can buy a refuebished machine, unless thats a bad idea aswell
     
  20. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #21
    A refurbished machine directly from Apple will be fine. A refurb from another retailer may not be so good if it doesn't carry the standard Apple 1 year warranty.

    I would not expect the seller to make any offer of a full or partial refund.
     
  21. future-trunks thread starter macrumors newbie

    Joined:
    Jun 11, 2018
    #22
    Yeah, I'm deffintly not expecting him to either. But hey, it would be nice to know theres stand up people out there. He seemed like a real nice dude who knew alot about macs. Olny time will tell now. And if i have apple fix it you say its warranty last for 90 days? Even if I soldered the jointa IF they were the culprit i still need a new bottom plate cover so my internals wont be damaged and the computer will sit flat lol. It is all my fault I'm in thia position and i k kw i made a mistake not meeting with the seller at a apple store. Tsk tsk
     
  22. Audit13 macrumors 68040

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #23
    I'm surprised Apple offered to fix it for $570 since that MBP reached legacy status a while ago and I didn't think the logic board was still available.

    If Apple does what they did with the 2011 15" MBPs, they will replace the logic board with an identical board that has the same inherent problem as the board that is currently in your MBP.
     
  23. future-trunks thread starter macrumors newbie

    Joined:
    Jun 11, 2018
    #24
    O man, your kidding right. I cant win in this situation huh, ive been trying to look at the bright side but it seems there is none besides "learning from my 800 dollar mistake". And why would apple replace it with another faulty logic board. I dont even know if thats the problem, could be loose solder joints or the machine could have been dropped and internals were banged loose. I dont know why the bottom plate would be replace unless it wad heavily damaged from a drop or bend. The battery has also been pryed up aswell
     
  24. duervo macrumors 68020

    duervo

    Joined:
    Feb 5, 2011
    #25
    The 2012 models are still supported ... even the unibody ones.

    https://support.apple.com/HT201624

    They won’t be supported for much longer though. Personally, I’m expecting them to be given vintage status sometime this fall, or winter/spring at the latest. I plan on getting a new battery from Apple for my unibody mid2012 15” soon, before support is dropped.
     

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