Craigslist, MBP and AppleCare woes

[sdneidich]

If I was a manager and a customer came in on the first or even second complaint threatening legal action I would take my business card and on the back write down the phone number to corporate legal department and tell the customer .... " Have your lawyer contact my lawyer, we are done here! "

I happen to have free access to a lawyer, as do most students if they attend a university.
I'm not saying that you should contact a lawyer if the issue is resolved. I'm saying that if they ship it to a wrong address after you call then 7+ times telling them to ship it to the correct address, that is negligence. And if the machine can't be recovered because they shipped it to an incorrect address, they owe you a replacement. If you give an Apple Rep that same argument, they most likely will agree and do it. If not, its time to bring in a Lawyer.

And have you seen the number of Apple's patent lawsuits? The last thing they need is another lawsuit from a pissed off customer- if only because it is bad for business. Patent Warfare is the bulk of Apple's legal team. This sort of case would be handled by a lawyer on break from a more urgent matter.

Harcosparky- Are you a manager at a customer relations position? Your answer to that question is also the answer to this one: Do I care what you think?

 

[OptyCT]

I always thought when you sell an Apple product with AppleCare that you have to notify Apple of the change in ownership so that the new user can have their name on the device. I didn't realize that simply having the new owner register the device in his name would accomplish this. Is this correct?

 

[steadysignal]

tell them you are contacting an attorney.

think that will convince some marginal clerk to provide a new machine?

 

[mr.steevo]

If I was a manager and a customer came in on the first or even second complaint threatening legal action I would take my business card and on the back write down the phone number to corporate legal department and tell the customer .... " Have your lawyer contact my lawyer, we are done here! "

Yep.

My line of work has people threatening legal action from time to time. I give them the number for the corporation's legal department.

 

[iLog.Genius]

I always thought when you sell an Apple product with AppleCare that you have to notify Apple of the change in ownership so that the new user can have their name on the device. I didn't realize that simply having the new owner register the device in his name would accomplish this. Is this correct?

That's two different things. AppleCare is attached to the computer not the user. The contact information is more for contact purposes like shipping if you needed to get your Mac repaired like in this case with OP.