Crash/freeze when watching YouTube videos

[goldmandsen]

Lately, my MacBook Air from 2012 has begun crashing/freezing when watching videos from YouTube. Sometimes the computer becomes unresponsive (the screen freezes, but sound keeps playing), other times the screen shows weird artifacts - both forces me to do a hard restart.

Last time, the computer restarted by itself and gave me this report - can somebody help me figure out what causes the crashing/freezing? Is someone else experincing this problem? I'm afraid the crashing/freezing will begin occuring outside of YouTube as well which will leave me with a useless MacBook! This MacBook is my first and only Mac, so I don't have too much experience with them.

Here is the report that showed up open restarting:

Anonymous UUID: 05D6133D-F90A-4C46-AA1B-695B6B88C5FA

Tue Nov 3 16:26:53 2015

*** Panic Report ***
panic(cpu 0 caller 0xffffff80007d6bba): Kernel trap at 0xffffff7f82dc946a, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000028, CR3: 0x0000000230e72041, CR4: 0x00000000001626e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000066000000000, RDX: 0x0000000000000002
RSP: 0xffffff8109af3680, RBP: 0xffffff8109af36c0, RSI: 0x0000000100000000, RDI: 0xffffff8014815408
R8: 0x00001fdf99f9cd90, R9: 0xffffff80e616e800, R10: 0x0000000000018728, R11: 0x000000000000001f
R12: 0x00001fe000000000, R13: 0xffffff8014815408, R14: 0xffffff80e5019730, R15: 0x0000000000000000
RFL: 0x0000000000010293, RIP: 0xffffff7f82dc946a, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000028, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0

Backtrace (CPU 0), Frame : Return Address
0xffffff8109af3310 : 0xffffff80006e5307
0xffffff8109af3390 : 0xffffff80007d6bba
0xffffff8109af3570 : 0xffffff80007f4313
0xffffff8109af3590 : 0xffffff7f82dc946a
0xffffff8109af36c0 : 0xffffff7f82dc925d
0xffffff8109af3700 : 0xffffff7f82dc966f
0xffffff8109af3730 : 0xffffff7f82daf162
0xffffff8109af3770 : 0xffffff7f82dd00a4
0xffffff8109af3800 : 0xffffff7f82dc52f0
0xffffff8109af3840 : 0xffffff7f82d160e4
0xffffff8109af3870 : 0xffffff7f82dc2cbf
0xffffff8109af38b0 : 0xffffff7f82d1a2e2
0xffffff8109af3900 : 0xffffff7f82dc3a1c
0xffffff8109af3940 : 0xffffff7f82dbde16
0xffffff8109af39f0 : 0xffffff7f82d192e0
0xffffff8109af3a20 : 0xffffff7f82d196af
0xffffff8109af3a50 : 0xffffff7f82d1f37c
0xffffff8109af3a90 : 0xffffff7f82dc2f01
0xffffff8109af3ac0 : 0xffffff7f82d17829
0xffffff8109af3b50 : 0xffffff8000ce3c82
0xffffff8109af3b80 : 0xffffff8000ce48fa
0xffffff8109af3be0 : 0xffffff8000ce1967
0xffffff8109af3d20 : 0xffffff80007a07d0
0xffffff8109af3e30 : 0xffffff80006e9aa3
0xffffff8109af3e60 : 0xffffff80006cd478
0xffffff8109af3ea0 : 0xffffff80006dcfd5
0xffffff8109af3f10 : 0xffffff80007c13aa
0xffffff8109af3fb0 : 0xffffff80007f4b36
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(203.10)[008AEFEE-8690-3E1C-B644-E4FDF37B44B0]@0xffffff7f82d13000->0xffffff7f82d7efff
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff7f80f2d000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0xffffff7f819ee000
com.apple.driver.AppleIntelHD4000Graphics(10.1)[3719C953-3958-3BB2-88B6-C31FEC2A23A5]@0xffffff7f82d8d000->0xffffff7f82df3fff
dependency: com.apple.iokit.IOSurface(108.0.1)[561B5B07-3DE0-3C11-8107-D8C38721D55E]@0xffffff7f818c8000
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff7f80f2d000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0xffffff7f819ee000
dependency: com.apple.iokit.IOAcceleratorFamily2(203.10)[008AEFEE-8690-3E1C-B644-E4FDF37B44B0]@0xffffff7f82d13000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
15B42

Kernel version:
Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64
Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D
Kernel slide: 0x0000000000400000
Kernel text base: 0xffffff8000600000
__HIB text base: 0xffffff8000500000
System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

System uptime in nanoseconds: 33956937765556
last loaded kext at 11754378685: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f828bd000, size 32768)
last unloaded kext at 111224447097: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f817bc000, size 12288)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.20.21
com.apple.driver.ApplePlatformEnabler 2.5.1d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 272.50.31
com.apple.driver.AppleMikeyDriver 272.50.31
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.2f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.8.1
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleIntelHD4000Graphics 10.1.0
com.apple.driver.AppleIntelFramebufferCapri 10.1.0
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 37
com.apple.iokit.IOAHCIBlockStorage 2.8.0
com.apple.driver.AirPort.Brcm4360 1010.14.1a4
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleAHCIPort 3.1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.50.31
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSerialFamily 11
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleHDAController 272.50.31
com.apple.iokit.IOHDAFamily 272.50.31
com.apple.iokit.IOAudioFamily 204.1
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.iokit.IOBluetoothFamily 4.4.2f1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSurface 108.0.1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 203.10
com.apple.AppleGraphicsDeviceControl 3.11.33b1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 250.4
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.CoreStorage 517
com.apple.driver.AppleThunderboltDPInAdapter 4.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.0.6
com.apple.iokit.IO80211Family 1101.24
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOAHCIFamily 2.8.0
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 415
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookAir5,2, BootROM MBA51.00EF.B04, 2 processors, Intel Core i5, 1,8 GHz, 8 GB, SMC 2.5f9
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)
Bluetooth: Version 4.4.2f1 16391, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS128E, 121,33 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

I really hope someone can help me figure this out.

 

[headsh0t95]

The report (Kernel Extensions in backtrace) shows that the graphics acceleration driver caused the crash. As you mentioned screen freezing and artifacts, it looks like your Graphics chip has a problem. As this chip is soldered on the logic board, it's time to contact Apple for a logic board replacement...

 

[a7thton]

Uninstall Flash and try watching YouTube in HTML5. Maybe that will help?

Does it do this for other video streaming sites, such as Netflix, Hulu, etc.?

 

[goldmandsen]

Thanks for the answers!

Uninstall Flash and try watching YouTube in HTML5. Maybe that will help?

Does it do this for other video streaming sites, such as Netflix, Hulu, etc.?

It only happens when watching YouTube videos. Netflix and Twitch is fine, haven't tried other streaming sites. But I will try your advice to see if it solves the freezing and crashing, thanks.

The report (Kernel Extensions in backtrace) shows that the graphics acceleration driver caused the crash. As you mentioned screen freezing and artifacts, it looks like your Graphics chip has a problem. As this chip is soldered on the logic board, it's time to contact Apple for a logic board replacement...

Uh, that does not sound good. I will try the advice mentioned above, and if the issue persists I will contact Apple.

 

[a7thton]

Thanks for the answers!



It only happens when watching YouTube videos. Netflix and Twitch is fine, haven't tried other streaming sites. But I will try your advice to see if it solves the freezing and crashing, thanks.




Uh, that does not sound good. I will try the advice mentioned above, and if the issue persists I will contact Apple.

Any update?

 

[goldmandsen]

Any update?

I've uninstalled Flash, but it did not help at all I'm afraid. I tried using both Safari and Firefox as well without Flash, but that did not matter either.

I am not sure if it really is a GPU problem, since the problem only occurs when watching YouTube videos. I can use Netflix and I can watch movies using VLC with no problems at all. Very strange situation!

 

[kwrobel]

I've uninstalled Flash, but it did not help at all I'm afraid. I tried using both Safari and Firefox as well without Flash, but that did not matter either.

I am not sure if it really is a GPU problem, since the problem only occurs when watching YouTube videos. I can use Netflix and I can watch movies using VLC with no problems at all. Very strange situation!

I've had weird freezing issues with my Mac too. I have a mid-2014 MacBook Pro. Though I don't have the artifacts you're talking about, I do get freezing on YouTube videos. When it happens, the entire Mac literally freezes over except for my mouse cursor. It's usuall after I clicked on a link from an email where someone had posted a reply to a video I had commented on. Then after it goes to the video, the video plays. I post a reply. Sometimes it freezes right then and there after I click "Reply" to post it, sometimes it freezes after I close the browser windows after I hit reply. But definitely only on YouTube. Nothing else causes the Mac to freeze like this.

Also, the freezing happens for about 30-40 seconds. Eventually it unfreezes, but refreezes at varying intervals. Only a hard reboot helps at that point. Also, started happening after upgrading to El "Crapitan".

 

[a7thton]

I've had weird freezing issues with my Mac too. I have a mid-2014 MacBook Pro. Though I don't have the artifacts you're talking about, I do get freezing on YouTube videos. When it happens, the entire Mac literally freezes over except for my mouse cursor. It's usuall after I clicked on a link from an email where someone had posted a reply to a video I had commented on. Then after it goes to the video, the video plays. I post a reply. Sometimes it freezes right then and there after I click "Reply" to post it, sometimes it freezes after I close the browser windows after I hit reply. But definitely only on YouTube. Nothing else causes the Mac to freeze like this.

Also, the freezing happens for about 30-40 seconds. Eventually it unfreezes, but refreezes at varying intervals. Only a hard reboot helps at that point. Also, started happening after upgrading to El "Crapitan".

Are you using Safari? I use Chrome on my 2015 MBP and have no issues at all with YT videos.

 

[kwrobel]

Are you using Safari? I use Chrome on my 2015 MBP and have no issues at all with YT videos.

I am using Safari, but I also have Chrome installed and had Firefox installed as well (not anymore). I had problems with the system freezing in all three browsers. That said, Safari is my default browser and I had been using the others on occasion. So I may have assumed the issue to be with the other browsers as well where in reality it might have been Safari anyway. Who knows? This is extremely hard to pin down. I have since recovered by Mac from a Time Machine backup. The problem is still there. This happens a few more times, and I will resort to going back to Yosemite and using standard file copy. Problem then is, I'm going to have to redo all of my settings, apps, the iTunes Library (if that's even possible) and the Photos library. Yuck!

 

[AdamJD]

I am using Safari, but I also have Chrome installed and had Firefox installed as well (not anymore). I had problems with the system freezing in all three browsers. That said, Safari is my default browser and I had been using the others on occasion. So I may have assumed the issue to be with the other browsers as well where in reality it might have been Safari anyway. Who knows? This is extremely hard to pin down. I have since recovered by Mac from a Time Machine backup. The problem is still there. This happens a few more times, and I will resort to going back to Yosemite and using standard file copy. Problem then is, I'm going to have to redo all of my settings, apps, the iTunes Library (if that's even possible) and the Photos library. Yuck!

I've been working on this issue for a very long time. My latest thread is here on Apple Discussions. I've put a ton of detail over many posts there, so I won't list all the info here as well.

Chrome has not had this issue for me. Strictly Safari. I do not have Flash installed. I'm on a clean OS install.

 

[kwrobel]

I've been working on this issue for a very long time. My latest thread is here on Apple Discussions. I've put a ton of detail over many posts there, so I won't list all the info here as well.

Chrome has not had this issue for me. Strictly Safari. I do not have Flash installed. I'm on a clean OS install.

After redoing my Mac and doing a TimeMachine backup and restoring form that backup, I essentially had the issue back on my Mac. And so I decided to use Chrome as my default browser and never touch Safari again. So far, I have not had any crashes anymore. It's definitely Safari, and I believe Apple needs to fix this ASAP.

 

[JudeIrwin]

Any update?

HI. New member here. The evening I installed El Capitan 10.11.1 everything started going wrong. I haven't had a crash on my Mac Book Pro (2012) for years, but suddenly, nothing worked, the screen froze in the middle of a YouTube video and I had to do a restart. From then on, things got worse. I started having multiple crashes while steaming vids, then artefacts appeared jiggling all over the desktop - sometimes in black and white, other times in changing colours; these disappeared when I moved my cursor over them - IF my Air Mouse was still operable - which it was not at all times. I couldn't do anything except restart again. I was using Firefox. But it's the same with Safari. The change in reliability when streaming is like night and day, and it's all down to Apple not doing sufficient testing of their "El Crapitan".

I used to be co-owner of one of the UK's top interactive media developers, by the way, so I'm not whingeing about nothing. We tested every piece of software we created many, many times on all different platforms/browsers - even old ones with marginal public use. I am surprised that so many of your here sound so understanding of the mess Apple have made. I don't think these bugs are acceptable. AS someone who has been using Apples since the IIe, back in ancient history, I must say that I am flatly disappointed and depressed by how complacent the once adventurous, innovative and generally excellent Apple has become. I think more of us should be expressing that - and real anger - to Apple. They are are now world corporate fat cats, with multiple revenue streams, and maybe they have stopped caring about "the little guys" who were their champions and mainstays in the past.

 

[DesignerOnMac]

I am using Safari, but I also have Chrome installed and had Firefox installed as well (not anymore). I had problems with the system freezing in all three browsers. That said, Safari is my default browser and I had been using the others on occasion. So I may have assumed the issue to be with the other browsers as well where in reality it might have been Safari anyway. Who knows? This is extremely hard to pin down. I have since recovered by Mac from a Time Machine backup. The problem is still there. This happens a few more times, and I will resort to going back to Yosemite and using standard file copy. Problem then is, I'm going to have to redo all of my settings, apps, the iTunes Library (if that's even possible) and the Photos library. Yuck!

Chrome for me was garbage! I installed it on my 2013 MBA. Eat tons of resources, but the worst part it installed Admalware to my MBA! Took me months to find an app to permanently remove the Admalware.

 

[TYancy]

This is a Google thing. They bought YT, loaded it with ads up the wazoo, and decided a while back to drop support for systems older than a couple of years. I've got El Capitan on one of my systems and I hate it. Buggy, with great former features missing, dumbed down, counter productive changes, etc. That's why I keep my personal system on Mountain Lion. YT provides the message that my browser (Safari) is outdated and must be upgraded (same thing for the current version of FF, for some unknown reason) but you can't upgrade Safari without upgrading the entire system. Google wants to hose customers? That's what they do with just about everything, and they leave you no support other that FAQs. I have no love for Google.


(BTW — "macrumors newbie"? I've been a member since 2008.)

 

[ArthurOrtega]

After redoing my Mac and doing a TimeMachine backup and restoring form that backup, I essentially had the issue back on my Mac. And so I decided to use Chrome as my default browser and never touch Safari again. So far, I have not had any crashes anymore. It's definitely Safari, and I believe Apple needs to fix this ASAP.

[doublepost=1462467037][/doublepost]Still no crashes? Cuz I've a 2015 Macbook Pro and it's having the same essue on YT videos on safari, and I'm looking for asnwers

 

[DesignerOnMac]

[doublepost=1462467037][/doublepost]Still no crashes? Cuz I've a 2015 Macbook Pro and it's having the same essue on YT videos on safari, and I'm looking for asnwers

I have a MBA 13" mid2013. I had trouble with Flash on YT. Deleted Flash and I have no issues with YT or other streaming services.

 

[ArthurOrtega]

I guess I don't have Flash on my mac, where can I find it exactly?
[doublepost=1462483824][/doublepost]

I have a MBA 13" mid2013. I had trouble with Flash on YT. Deleted Flash and I have no issues with YT or other streaming services.

I guess I don't have Flash on my mac, where can I find it exactly?

 

[ArthurOrtega]

I tried to use Chrome and I got the same problem again.

 

[JudeIrwin]

Lately, my MacBook Air from 2012 has begun crashing/freezing when watching videos from YouTube. Sometimes the computer becomes unresponsive (the screen freezes, but sound keeps playing), other times the screen shows weird artifacts - both forces me to do a hard restart.

Last time, the computer restarted by itself and gave me this report - can somebody help me figure out what causes the crashing/freezing? Is someone else experincing this problem? I'm afraid the crashing/freezing will begin occuring outside of YouTube as well which will leave me with a useless MacBook! This MacBook is my first and only Mac, so I don't have too much experience with them.

Here is the report that showed up open restarting:

Anonymous UUID: 05D6133D-F90A-4C46-AA1B-695B6B88C5FA

Tue Nov 3 16:26:53 2015

*** Panic Report ***
panic(cpu 0 caller 0xffffff80007d6bba): Kernel trap at 0xffffff7f82dc946a, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000028, CR3: 0x0000000230e72041, CR4: 0x00000000001626e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000066000000000, RDX: 0x0000000000000002
RSP: 0xffffff8109af3680, RBP: 0xffffff8109af36c0, RSI: 0x0000000100000000, RDI: 0xffffff8014815408
R8: 0x00001fdf99f9cd90, R9: 0xffffff80e616e800, R10: 0x0000000000018728, R11: 0x000000000000001f
R12: 0x00001fe000000000, R13: 0xffffff8014815408, R14: 0xffffff80e5019730, R15: 0x0000000000000000
RFL: 0x0000000000010293, RIP: 0xffffff7f82dc946a, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000028, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0

Backtrace (CPU 0), Frame : Return Address
0xffffff8109af3310 : 0xffffff80006e5307
0xffffff8109af3390 : 0xffffff80007d6bba
0xffffff8109af3570 : 0xffffff80007f4313
0xffffff8109af3590 : 0xffffff7f82dc946a
0xffffff8109af36c0 : 0xffffff7f82dc925d
0xffffff8109af3700 : 0xffffff7f82dc966f
0xffffff8109af3730 : 0xffffff7f82daf162
0xffffff8109af3770 : 0xffffff7f82dd00a4
0xffffff8109af3800 : 0xffffff7f82dc52f0
0xffffff8109af3840 : 0xffffff7f82d160e4
0xffffff8109af3870 : 0xffffff7f82dc2cbf
0xffffff8109af38b0 : 0xffffff7f82d1a2e2
0xffffff8109af3900 : 0xffffff7f82dc3a1c
0xffffff8109af3940 : 0xffffff7f82dbde16
0xffffff8109af39f0 : 0xffffff7f82d192e0
0xffffff8109af3a20 : 0xffffff7f82d196af
0xffffff8109af3a50 : 0xffffff7f82d1f37c
0xffffff8109af3a90 : 0xffffff7f82dc2f01
0xffffff8109af3ac0 : 0xffffff7f82d17829
0xffffff8109af3b50 : 0xffffff8000ce3c82
0xffffff8109af3b80 : 0xffffff8000ce48fa
0xffffff8109af3be0 : 0xffffff8000ce1967
0xffffff8109af3d20 : 0xffffff80007a07d0
0xffffff8109af3e30 : 0xffffff80006e9aa3
0xffffff8109af3e60 : 0xffffff80006cd478
0xffffff8109af3ea0 : 0xffffff80006dcfd5
0xffffff8109af3f10 : 0xffffff80007c13aa
0xffffff8109af3fb0 : 0xffffff80007f4b36
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(203.10)[008AEFEE-8690-3E1C-B644-E4FDF37B44B0]@0xffffff7f82d13000->0xffffff7f82d7efff
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff7f80f2d000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0xffffff7f819ee000
com.apple.driver.AppleIntelHD4000Graphics(10.1)[3719C953-3958-3BB2-88B6-C31FEC2A23A5]@0xffffff7f82d8d000->0xffffff7f82df3fff
dependency: com.apple.iokit.IOSurface(108.0.1)[561B5B07-3DE0-3C11-8107-D8C38721D55E]@0xffffff7f818c8000
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff7f80f2d000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0xffffff7f819ee000
dependency: com.apple.iokit.IOAcceleratorFamily2(203.10)[008AEFEE-8690-3E1C-B644-E4FDF37B44B0]@0xffffff7f82d13000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
15B42

Kernel version:
Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64
Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D
Kernel slide: 0x0000000000400000
Kernel text base: 0xffffff8000600000
__HIB text base: 0xffffff8000500000
System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

System uptime in nanoseconds: 33956937765556
last loaded kext at 11754378685: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f828bd000, size 32768)
last unloaded kext at 111224447097: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f817bc000, size 12288)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.20.21
com.apple.driver.ApplePlatformEnabler 2.5.1d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 272.50.31
com.apple.driver.AppleMikeyDriver 272.50.31
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.2f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.8.1
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleIntelHD4000Graphics 10.1.0
com.apple.driver.AppleIntelFramebufferCapri 10.1.0
com.apple.driver.AppleUSBTCButtons 245.4
com.apple.driver.AppleUSBTCKeyboard 245.4
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 37
com.apple.iokit.IOAHCIBlockStorage 2.8.0
com.apple.driver.AirPort.Brcm4360 1010.14.1a4
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleAHCIPort 3.1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.50.31
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSerialFamily 11
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleHDAController 272.50.31
com.apple.iokit.IOHDAFamily 272.50.31
com.apple.iokit.IOAudioFamily 204.1
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.iokit.IOBluetoothFamily 4.4.2f1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSurface 108.0.1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 203.10
com.apple.AppleGraphicsDeviceControl 3.11.33b1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 250.4
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.CoreStorage 517
com.apple.driver.AppleThunderboltDPInAdapter 4.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.0.6
com.apple.iokit.IO80211Family 1101.24
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOAHCIFamily 2.8.0
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 415
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookAir5,2, BootROM MBA51.00EF.B04, 2 processors, Intel Core i5, 1,8 GHz, 8 GB, SMC 2.5f9
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)
Bluetooth: Version 4.4.2f1 16391, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS128E, 121,33 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

I really hope someone can help me figure this out.

[doublepost=1464797001][/doublepost]Hi. I had the exact same problem, and it is quite common with this vintage of laptop, apparently. I took mine to an SApple approved repairer in Coimbra, Portugal and the tests revealed that the graphics card had failed. Since the graphics card is wedded to the motherboard, the only remedy is to replace the whole motherboard at a cost nearly equal to the cost of a new computer. Apple made a big mistake doing this and now customers like us are paying. Naturally, it happened out of the original warranty period, so we are basically screwed. And you will find Apple very silent on this matter.

 

[Coco Nuts]

Do the fans get loud when you guys watch YouTube? It could be a heat issue.

 

[JudeIrwin]

Hi C.N. Nope. No fan noise, no ventilation problem, just lots of artefacts, problems streaming videos, sometimes audio stays OK. I spoke at length to the repairers (Apple authorised) who said it is a very common fault and lies with the graphics card itself. Had it not been wedded to the motherboard, the repair would have cost a fraction of what they quoted. My laptop now sits in the spare bedroom unused, while my husband says, "It wouldn't have happened if you'd bought a PC, it wouldn't have happened if you'd bought a PC," like some demented parrot!

 

[kevinkyoo]

Hi C.N. Nope. No fan noise, no ventilation problem, just lots of artefacts, problems streaming videos, sometimes audio stays OK. I spoke at length to the repairers (Apple authorised) who said it is a very common fault and lies with the graphics card itself. Had it not been wedded to the motherboard, the repair would have cost a fraction of what they quoted. My laptop now sits in the spare bedroom unused, while my husband says, "It wouldn't have happened if you'd bought a PC, it wouldn't have happened if you'd bought a PC," like some demented parrot!

I mean, he's not wrong. MacBook Pro's have had this issue since 2011. Really shows you how ignorant Apple really is when it comes to issues like this.

 

[jtsang777]

It seems you're not the only one with problems with a Macbook Air 2012. I also sometimes experience crashes with videos from youtube as well where the audio stutters. I even get this weird screen distortion if i upgrade to El Capitan after waking it from sleep. Weird thing is that this doesn't happen in Yosemite but I still get system crashes from watching videos online sometimes. Apple Store couldn't figure out whats wrong but offered to repair the machine for $350, but was told its not a guarantee it would be fixed. I might as well sell my machine somewhere later and get a 2016 Macbook Pro with skylake.

 

[Arie Avnur]

I am surprised the last post on the subject is from early 2016. I just bought a macbook pro, top configuration (16GB RAM, i7), a mid 2015 model. Had this a few times, and today twice. How on earth can Apple afford to have such lingering issues? Should I have stayed with the PC?????
Very disappointing. No dissent system software, the PC has its own problems that caused me to switch.
Mediocracy everywhere... (From Amadeus
[doublepost=1468715577][/doublepost]I saw a flood of posts on the same problem, running up until recently. Everybody is frustrated. I think that a class action should be considered.

 

[JudeIrwin]

I am surprised the last post on the subject is from early 2016. I just bought a macbook pro, top configuration (16GB RAM, i7), a mid 2015 model. Had this a few times, and today twice. How on earth can Apple afford to have such lingering issues? Should I have stayed with the PC?????
Very disappointing. No dissent system software, the PC has its own problems that caused me to switch.
Mediocracy everywhere... (From Amadeus
[doublepost=1468715577][/doublepost]I saw a flood of posts on the same problem, running up until recently. Everybody is frustrated. I think that a class action should be considered.

Hi Amadeus. I am not sure whether "dissent software" is something I've never heard of (my ignorance of such things constantly amazes me), or you meant "decent software"??? It is definitely "mediocrity" you need in the last sentence, but I'll say this: if the word "Mediocracy" doesn't exist, it should. Perhaps you've just invented it! We have all heard of "democracy" - which even at its beginning did not represent the will of all the people, and still does not. We've had "meritocracy", where capable people are allowed to rise to the top of the heap (has this ever happened?) and now the whole world faces having "Mediocracies" run by empty-headed, self-serving, bland non-entities who open their mouths and insert both feet. It isn't only Apple that is in trouble, my friend.