Terrible company, and they deserve a public review for all to see. This is a combo review for both Home Depot and their contracted installer, Crew 2. It's a combo review because the whole experience has been a horrible ordeal. At the end of May or very early June I had Home Depot come in and do some floor measurements as we were going to buy a hardwood laminate floor for all of the bedrooms, the landing at the top of the stairs, and the stairs themselves. Before the guy came in to measure, I removed all of the flooring down to the subfloor so he could measure for floor flatness and take a look at the subfloor so that there were no surprises. He came and did the measurements. June 7th, my wife and I went to the store and ordered the floor. I'll spare you the condescending attitude of the store employee who just wanted to rush me out, didn't want to answer my basic questions about the installation, and seemingly couldn't answer some questions. At the time of the order, the store employee was looking at pictures of my subfloor that the measurement guy took. We ordered the floor. Floor was backordered until June 24th. Floor finally came in on that day, and Home Depot wanted to give me an asinine 6 hour delivery window to bring it to the house. I said screw that, got my dad's SUV, and went and picked it up myself. A 6 hour window is absurd. This was Wednesday, June 24th. Enter Crew 2 and their terrible service. I called Crew 2 and asked to schedule an installation the morning of the 24th. I was transferred to a manager named Corey. No answer, so I left a voicemail saying I wanted to schedule an installation, call me back etc. No call back. Called back on Thursday, June 25th. Transferred to Corey again. No answer again. Left another voicemail. No call back. Called back on Friday, June 26th. They were going to transfer me to Corey again and I said no, I need to speak with someone else because Corey doesn't answer the phone or call anyone back. They transferred me to Roxanne. No answer, left a voicemail, same thing - no call back. This was in the morning. I absolutely wanted to get the installation scheduled before the weekend as at this point my house had been unlivable for a month. I called several more times on Friday before finally reaching another manager, Nate, late in the afternoon. He pulled up my file (so presumably saw the pictures the measurement guy took), saw what the job was, and we scheduled an installation for July 14th/15th, which unfortunately was the earliest they could do. The floor is now in my house and everything is accounted for, and the installation is scheduled. What could go wrong? Then Monday, June 29th, I get a call - not from Crew 2, but from the Home Depot store - telling me Crew 2 looked at the pictures of my subfloor and refused to do the installation. Crew 2 didn't call me direct, they didn't have the balls to - they had the store employee do their legwork. So I asked why or how this could be, and I was told that my subfloor is particleboard and they won't install over particleboard subfloors, it has to be plywood. So the Home Depot measurement guy, the guy at the store, and manager Nate at Crew 2 couldn't tell me that I had a subfloor that wasn't suitable for laminate (according to Home Depot/Crew 2)? Basically Home Depot wasted 6 weeks of my time in an unlivable house with no flooring? I was livid, understadably so. So I call Crew 2 because I just wanted to talk to them about the situation, discuss the issues, and maybe look towards a resolution. The girl tells me she will transfer me to manager Chris, but that it would have to be a voicemail since he's out to lunch and she would make sure he would call me back after returning. I said that's fine. Left a message at around 11:00 AM. Figured I'd give the guy til 1:00 to call me back, which was plenty generous at this point. I actually waited until sometime after that to call back after of course receiving no call back. I called again and the girl said he was on the other line but then said - oh, he just got off let me transfer you right in. 2 seconds later Chris's phone rings, but no answer. He basically hung the phone up, it rang from me, and he immediately walked away just ignoring the call. I left another message. Still polite at this point. No call back. Called Chris one more time at the very end of the day and left a somewhat firm message this time, telling him it is imperative I receive a call back before the end of the day to discuss the flooring situation as I need a resolution ASAP. No call back again. What a garbage company. I then spent the next few days calling Crew 2. Never a call back. I then finally called one last time and asked to speak with Nate, the only person I ever got a hold of to schedule the original installation. I knew he wouldn't answer the phone, and of course he didn't. So this time I left a voicemail that basically told them I was extremely disappointed and disgusted with the way they handle themselves and how unprofessional they are and how I will never, ever use them. I told them that the literally hundreds of one star reviews of their company are absolutely accurate and that I guess the only thing I can do - since nobody there would ever call me back - and remember, I was nothing but polite up to this point - was to leave a couple one star reviews myself and make a post on a public forum, so here we are. So in short, Crew 2 is a complete garbage installer that is barely worth the $0.89 cents per square foot Home Depot pays them. They don't answer the phone, don't call people back, and they don't even have the balls to call the homeowner directly to discuss any problems. They weren't even willing to talk to me to discuss a resolution - they just flat out rejected the installation and that was the end of it as far as they were concerned. Home Depot is terrible too in that they wasted 6 weeks of my time (really more than that since now I'm at square one again with no scheduled installation) because their people have no idea what they are doing. So in the end, the entire load of crap in my house is going back to Home Depot and I am paying a bit more to get an even nicer floor with a local specialty store that both answers the phone and listens to what I have to say, and answers my questions. And for what it's worth, I spoke with *several* specialty flooring stores where all they do is flooring and each and every one of them told me a particleboard subfloor is perfectly fine as long as it's flat and that Crew 2 and Home Depot are misinterpreting manufacturer instructions. Go figure. Do not buy a floor from (or really have anything installed by) Home Depot as they contract out to the cheapest, sleaziest company - Crew 2 - to do the installations. Or in my case, reject an installation and not have any willingness to have the decency to call a customer back. **** Crew 2. I told them point blank I'd leave a negative review on a public forum in my last message and they still had no interest in calling me back even then for damage control and to save their own ass, so here it is.