Crown O-ring came out - is this a fix or a replacement?

Smurphy Gherkin

macrumors 6502
Original poster
Apr 13, 2015
263
109
Melbourne, Australia
Had the sticky/stiff Digital Crown thing... did the warm water rinse while turning and pressing crown that Apple recommends in this advisory.

As I was drying it, I noticed a bit of black stuff in the gap, so I scraped it out with my fingernail. Out comes a broken O-ring seal! No wonder it was stiff.

Booking an appointment with a Genius - is this a fix or a replacement? Will be Watchless for a while?

 
  • Like
Reactions: samiznaetekto

dictoresno

macrumors 601
Apr 30, 2012
4,214
473
NJ
i guess it all depends on their stock. my guess is that it will probably be a replacement but you never know.
 

Gav2k

macrumors G3
Jul 24, 2009
9,217
1,606
It's a replacement. No repairs are taking place in store for the Apple watch, iPod range and iPads.
 

GrumpyMom

macrumors G3
Sep 11, 2014
8,741
12,458
Had the sticky/stiff Digital Crown thing... did the warm water rinse while turning and pressing crown that Apple recommends in this advisory.

As I was drying it, I noticed a bit of black stuff in the gap, so I scraped it out with my fingernail. Out comes a broken O-ring seal! No wonder it was stiff.

Booking an appointment with a Genius - is this a fix or a replacement? Will be Watchless for a while?

How long have you had your watch?
 
  • Like
Reactions: The Doctor11

Smurphy Gherkin

macrumors 6502
Original poster
Apr 13, 2015
263
109
Melbourne, Australia
How long have you had your watch?
Launch day, so 12 and a bit weeks. Not a total shock - I have had to replace 3 launch week iPhones so far, so I was kind of expecting this.

Thanks for the advice guys, will try to find time to see a genius this week, and remember not to get it wet meantime.

But hey, worse things happen at sea... I haven't had to punch a shark today.

 

GrumpyMom

macrumors G3
Sep 11, 2014
8,741
12,458
Launch day, so 12 and a bit weeks. Not a total shock - I have had to replace 3 launch week iPhones so far, so I was kind of expecting this.

Thanks for the advice guys, will try to find time to see a genius this week, and remember not to get it wet meantime.

But hey, worse things happen at sea... I haven't had to punch a shark today.

You've had to replace THREE launch week iPhones? Wow. I've never had a problem with Apple products until I got my IPhone 6plus last November. It's a laggy, buggy mess. It looks flawless though. Perfect screen, no loose buttons or any of the other common complaints. It just doesn't work as well as I'm used to an iPhone working.

And goodness I hope I won't have to punch any sharks when I visit the beach in a few weeks. But I'm going where there have been sightings and attacks, even up on the danged sand!
 

gsmornot

macrumors 68040
Sep 29, 2014
3,250
2,804
It's no excuse and this may be lost on many of you but what made Sears and Craftsman tools great was not how they were built but the service behind the product. I would hope they avoid situations like this as the design improves but until then my experience has been they do well with service and will take care of it.
 

Smurphy Gherkin

macrumors 6502
Original poster
Apr 13, 2015
263
109
Melbourne, Australia
Well, Genius appointment today, and sent back to depot for repair or replacement - quoted 1-2 weeks.

So right now I am without a Watch, and this is how I live now.



Hey, the day's not over yet.
Made it!

You've had to replace THREE launch week iPhones? Wow.
Failed speaker, failed microphone, failed rotation sensor. You can tell the pioneers by the arrows in their backs.
 

iamasmith

macrumors 6502a
Apr 10, 2015
591
185
Cheshire, UK
Had the sticky/stiff Digital Crown thing... did the warm water rinse while turning and pressing crown that Apple recommends in this advisory.

As I was drying it, I noticed a bit of black stuff in the gap, so I scraped it out with my fingernail. Out comes a broken O-ring seal! No wonder it was stiff.

Booking an appointment with a Genius - is this a fix or a replacement? Will be Watchless for a while?

I'd considered, if and when the water rinse treatment got to not being effective the fallback might be flossing.. this is a good indication that flossing is going to be really bad.. I know you didn't floss but it just shows that it could damage something we now know is there.
 

powerbook911

macrumors 68040
Mar 15, 2005
3,743
162


If you had Apple Care + , you could do the telephone or online chat, and they could have put a hold on a credit card and sent you a replacement that you then used the box to send that one back. It beats the hassles of stores for me.
 

Smurphy Gherkin

macrumors 6502
Original poster
Apr 13, 2015
263
109
Melbourne, Australia
Well, 8 days later and they email me I have a replacement.

Restoring from backup on 1.01 took about 12 minutes, much faster than the initial setup of 40+ minutes on 1.0.

But the point is our long national nightmare is over, and I can tell time again. And stop missing notifications. Jeez it was a rough week people.
 

GrumpyMom

macrumors G3
Sep 11, 2014
8,741
12,458
Well, 8 days later and they email me I have a replacement.

Restoring from backup on 1.01 took about 12 minutes, much faster than the initial setup of 40+ minutes on 1.0.

But the point is our long national nightmare is over, and I can tell time again. And stop missing notifications. Jeez it was a rough week people.
Lol! I had my phone sent out to the Depot a few months ago. I can appreciate your sense of humor about the wait.
 

pooleman

Suspended
Jan 11, 2012
1,769
424
Eastern CT
Launch day, so 12 and a bit weeks. Not a total shock - I have had to replace 3 launch week iPhones so far, so I was kind of expecting this.

Thanks for the advice guys, will try to find time to see a genius this week, and remember not to get it wet meantime.

But hey, worse things happen at sea... I haven't had to punch a shark today.

I've NEVER had issues with my early production Apple products. I'm just lucky I guess.
 

Mac2me

macrumors 6502a
Jun 10, 2015
965
443
At least you can get rid of the sundial strapped to your caveman wrist. Happy days are here again!

Hey, thanks again for the original photo. Always interesting to see the guts so to speak.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.