Crown O-ring came out - is this a fix or a replacement?

Discussion in 'Apple Watch' started by Smurphy Gherkin, Jul 18, 2015.

  1. Smurphy Gherkin macrumors regular

    Joined:
    Apr 13, 2015
    Location:
    Melbourne, Australia
    #1
    Had the sticky/stiff Digital Crown thing... did the warm water rinse while turning and pressing crown that Apple recommends in this advisory.

    As I was drying it, I noticed a bit of black stuff in the gap, so I scraped it out with my fingernail. Out comes a broken O-ring seal! No wonder it was stiff.

    Booking an appointment with a Genius - is this a fix or a replacement? Will be Watchless for a while?

    [​IMG]
     
  2. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #2
    i guess it all depends on their stock. my guess is that it will probably be a replacement but you never know.
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #3
    Unless they can fix it without compromising the IPX7 water resistant rating, my guess is it's a replacement.
     
  4. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #4
    It's a replacement. No repairs are taking place in store for the Apple watch, iPod range and iPads.
     
  5. jds4300 macrumors member

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    Mar 4, 2008
    #5
    Well at least the display hasn't fallen off............ yet.
     
  6. Gjwilly macrumors 68030

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    SF Bay Area
  7. GrumpyMom macrumors 601

    GrumpyMom

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    #7
    How long have you had your watch?
     
  8. samiznaetekto macrumors 65816

    Joined:
    Dec 26, 2009
    #8
    This didn't happen while Steve Jobs was alive.
     
  9. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #9
    Seriously!
     
  10. PeterKG macrumors 6502

    Joined:
    May 2, 2003
    #10
    Wow! What excellent Chinese craftsmanship. Worth putting the Swiss watch in a drawer to never wear again.
     
  11. BarracksSi macrumors 68040

    BarracksSi

    Joined:
    Jul 14, 2015
    #11
    Not a lot of "Swiss-ness" in most "Swiss" watches these days anyway.

    #canofworms ;)
     
  12. GrumpyMom macrumors 601

    GrumpyMom

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    #12
    No, of course not. The watch came out after Steve died! ;)
     
  13. Smurphy Gherkin thread starter macrumors regular

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    Apr 13, 2015
    Location:
    Melbourne, Australia
    #13
    Launch day, so 12 and a bit weeks. Not a total shock - I have had to replace 3 launch week iPhones so far, so I was kind of expecting this.

    Thanks for the advice guys, will try to find time to see a genius this week, and remember not to get it wet meantime.

    But hey, worse things happen at sea... I haven't had to punch a shark today.

    [​IMG]
     
  14. iBighouse macrumors 6502a

    iBighouse

    Joined:
    Mar 11, 2012
    #14
    Hey, the day's not over yet.
     
  15. GrumpyMom macrumors 601

    GrumpyMom

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    Rinoriducruin
    #15
    You've had to replace THREE launch week iPhones? Wow. I've never had a problem with Apple products until I got my IPhone 6plus last November. It's a laggy, buggy mess. It looks flawless though. Perfect screen, no loose buttons or any of the other common complaints. It just doesn't work as well as I'm used to an iPhone working.

    And goodness I hope I won't have to punch any sharks when I visit the beach in a few weeks. But I'm going where there have been sightings and attacks, even up on the danged sand!
     
  16. gsmornot macrumors 68030

    gsmornot

    Joined:
    Sep 29, 2014
    #16
    It's no excuse and this may be lost on many of you but what made Sears and Craftsman tools great was not how they were built but the service behind the product. I would hope they avoid situations like this as the design improves but until then my experience has been they do well with service and will take care of it.
     
  17. The Doctor11 macrumors 603

    The Doctor11

    Joined:
    Dec 15, 2013
    Location:
    New York
    #17
    Oh yeah, defects were invented in early 2012 after Steve had died.

    Really dude?
     
  18. Smurphy Gherkin thread starter macrumors regular

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    Apr 13, 2015
    Location:
    Melbourne, Australia
    #18
    Well, Genius appointment today, and sent back to depot for repair or replacement - quoted 1-2 weeks.

    So right now I am without a Watch, and this is how I live now.

    [​IMG]

    Made it!

    Failed speaker, failed microphone, failed rotation sensor. You can tell the pioneers by the arrows in their backs.
     
  19. iamasmith macrumors regular

    iamasmith

    Joined:
    Apr 10, 2015
    Location:
    Cheshire, UK
    #19
    I'd considered, if and when the water rinse treatment got to not being effective the fallback might be flossing.. this is a good indication that flossing is going to be really bad.. I know you didn't floss but it just shows that it could damage something we now know is there.
     
  20. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #20


    If you had Apple Care + , you could do the telephone or online chat, and they could have put a hold on a credit card and sent you a replacement that you then used the box to send that one back. It beats the hassles of stores for me.
     
  21. Smurphy Gherkin thread starter macrumors regular

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    Apr 13, 2015
    Location:
    Melbourne, Australia
    #21
    Well, 8 days later and they email me I have a replacement.

    Restoring from backup on 1.01 took about 12 minutes, much faster than the initial setup of 40+ minutes on 1.0.

    But the point is our long national nightmare is over, and I can tell time again. And stop missing notifications. Jeez it was a rough week people.
     
  22. GrumpyMom macrumors 601

    GrumpyMom

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    #22
    Lol! I had my phone sent out to the Depot a few months ago. I can appreciate your sense of humor about the wait.
     
  23. pooleman Suspended

    pooleman

    Joined:
    Jan 11, 2012
    Location:
    Eastern CT
    #23
    I've NEVER had issues with my early production Apple products. I'm just lucky I guess.
     
  24. Mac2me macrumors 6502a

    Joined:
    Jun 10, 2015
    #24
    At least you can get rid of the sundial strapped to your caveman wrist. Happy days are here again!

    Hey, thanks again for the original photo. Always interesting to see the guts so to speak.
     
  25. Benapillot macrumors newbie

    Joined:
    Nov 24, 2014
    #25
    Looks like I'll be living like a cave man this week:[​IMG]
     

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