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tyc0746

macrumors 6502
Original poster
Apr 3, 2019
259
102
Liverpool, UK
As of today, I'm seeing a pop-up at the bottom of the screen (like you would a cookie pop-up) that won't go away, no matter that I've clicked 'Accept All' and have my ad-blocker disabled for this site.

2020-04-14_15-23-48.png


I don't believe there have been any recent changes to my browser or OS versions, so am assuming this is a forum change?
 

arn

macrumors god
Staff member
Apr 9, 2001
16,366
5,799
Hey

We didn’t change anything though our ad network may have and they control that pop up. What browser? And I assume you are located in Europe somewhere?

Is it on every page load? Or after a period of time?

Let me follow up with them.
arn
 

iConnected

macrumors 6502a
Feb 17, 2011
684
435
Same here.

Every page, every time. Site and forums. Despite updating the preferences.

Safari 13.1, Catalina.
 

tyc0746

macrumors 6502
Original poster
Apr 3, 2019
259
102
Liverpool, UK
Hey

We didn’t change anything though our ad network may have and they control that pop up. What browser? And I assume you are located in Europe somewhere?

Is it on every page load? Or after a period of time?

Let me follow up with them.
arn
Using Safari 13.1 (15609.1.20.111.8) on MacOS 10.15.4 (supplemental update). Based in the UK.

Happens every page load.

I assumed it had something to do with European GDPR, but normally that's a one-time pop-up to set the preferences (i.e. allow cookies for site personalisation & measurement, but nothing for 3rd parties).

But it doesn't matter whether I turn all options on, all options off, or just click 'accept all', the pop-up comes back every time.
 

arn

macrumors god
Staff member
Apr 9, 2001
16,366
5,799
yep, supposed to be once and done

still looking into it
 

tyc0746

macrumors 6502
Original poster
Apr 3, 2019
259
102
Liverpool, UK
Have sent an email to the support desk as requested - with a link to this forum post.

The content also had some initial testing by me to state that Firefox, Brave and Edge Chrome all work as expected (even though Firefox & Brave had ad-blocking enabled) - but it's Safari I use on sites where I allow ads/cookies/trackers.
 

Scoot65

macrumors regular
Nov 7, 2017
135
65
England, United Kingdom
Same here.... every page load brings the pop-up (started yesterday). Every time I click "accept all" it still pops up on every page load.

I'm using Safari Version 10.1.1 (12603.2.4) MacOS Sierra 10.12.5 based in UK
 

chrfr

macrumors G5
Jul 11, 2009
13,553
7,079
Same here.... every page load brings the pop-up (started yesterday). Every time I click "accept all" it still pops up on every page load.

I'm using Safari Version 10.1.1 (12603.2.4) MacOS Sierra 10.12.5 based in UK
You should, at a minimum, run software update to get 10.12.6 and a newer version of Safari on the computer.
 

tyc0746

macrumors 6502
Original poster
Apr 3, 2019
259
102
Liverpool, UK
Looks like the solution for now is to clear any cookies relating to macrumors.com domains and reboot the browser.

Investigation is underway as to why there seems to be duplicate cookies being created - which seems to be causing the symptoms some of us are seeing.
 
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arn

macrumors god
Staff member
Apr 9, 2001
16,366
5,799
Yep..

If anyone runs into this. Clear your MacRumors cookies, and that will fix it going forward.

arn
 
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Reactions: whooleytoo

purpleparrotuk

macrumors 65816
Jun 26, 2010
1,047
306
Clearing the cookies in chrome on iOS has made no difference. Still pops up on every page. I’m in the UK
 

arn

macrumors god
Staff member
Apr 9, 2001
16,366
5,799
Clearing the cookies in chrome on iOS has made no difference. Still pops up on every page. I’m in the UK
If you open a private browsing window and visit multiple pages, does it pop up for you on every page there?

arn
 

NightFox

macrumors 68040
May 10, 2005
3,269
4,608
Shropshire, UK
I'm also in the UK and have been getting this the last couple of days - both on my Mac/Safari and on my work PC/Edge. I've just tried deleting the MR cookies on Safari and restarting as suggested above but the issue was still there, though once I logged in to MR forums it stopped.
 

kryten2

macrumors 65816
Mar 17, 2012
1,115
99
Belgium
Clearing the cookies in Firefox on Leap 15 has made no difference. Still pops up on every page but not when I open a private browsing window and visit multiple pages.
 

whooleytoo

macrumors 604
Aug 2, 2002
6,607
716
Cork, Ireland.
Yep..

If anyone runs into this. Clear your MacRumors cookies, and that will fix it going forward.

arn

Greatly appreciated! The popup appears once more, but dismiss it and it seems to be gone for good.

It was getting VERY annoying, given how large it is onscreen. I've no doubt people would start avoiding the site because of it. Thanks again!
 
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arn

macrumors god
Staff member
Apr 9, 2001
16,366
5,799
Clearing the cookies in Firefox on Leap 15 has made no difference. Still pops up on every page but not when I open a private browsing window and visit multiple pages.

Huh. A private window should be the equivalent of clearing your cookies. Unless are there any cookie blocking extensions that aren’t active in private browsing?
 

Spectrum

macrumors 68000
Mar 23, 2005
1,801
1,114
Never quite sure
Huh. A private window should be the equivalent of clearing your cookies. Unless are there any cookie blocking extensions that aren’t active in private browsing?
I also have this problem. I also see the pop up in when logged in, and also when in a Private browsing window.
It has been bugging me for months...
macOS 10.14.6
Safari 12.1.2
 

arn

macrumors god
Staff member
Apr 9, 2001
16,366
5,799
I also have this problem. I also see the pop up in when logged in, and also when in a Private browsing window.
It has been bugging me for months...
macOS 10.14.6
Safari 12.1.2
I’d expect the pop up with private window.

but otherwise should pop up once when you are usually a normal browser. Does it happen every page load?
 

Spectrum

macrumors 68000
Mar 23, 2005
1,801
1,114
Never quite sure
I’d expect the pop up with private window.

but otherwise should pop up once when you are usually a normal browser. Does it happen every page load?
Yes. Every time I first open up a Macrumours page. If I click Allow it goes away, but it happens every session. Is that normal?
 

arn

macrumors god
Staff member
Apr 9, 2001
16,366
5,799
are you clearing cookies in between sessions?
 

Spectrum

macrumors 68000
Mar 23, 2005
1,801
1,114
Never quite sure
are you clearing cookies in between sessions?
I’m not doing anything. Just open Preview and then click a thumbnail from the grid to open macrumors.
I get a pop up all the time on my phone and iPad too. It is annoying as hell.
Happens on almost every web page I visit.
 

tyc0746

macrumors 6502
Original poster
Apr 3, 2019
259
102
Liverpool, UK
If it’s happening every time, and on other websites, it sounds more like you’ve enabled the “Block all cookies” setting in your safari prefs.
 
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