Customer Emails to Tim Cook Said to Have Helped Shape Apple Watch Development

[Braderunner]

Cool.

I guess he just ignored my emails that told him that iPhones, Macbooks, and the Homepod are way overpriced.

Now you know how to word it. “I saw the price, and felt a sharp pain in my chest. My doctor said it’s a good thing I left the Apple store, or it may have been fatal”.

 

[Radon87000]

Not sure how anything there proofs anything. If people didn't actually want or need what Steve Jobs put out then people wouldn't be buying it. Fairly basic logic in play.

Steve Jobs knew what people wanted before they did. He accurately gauged customer requirements without market surveys or emails. Tim Cook needs e-mails to tell him how his products should be designed. The iPhone wasn’t a result of customer feedback or emails. People would have been happy to remain with those keyboard Blackberry phones.

 

[Radon87000]

This was the second best quarter in history at 84B. TC has taken Apple north of $1T. He is doing something right, even if some of apple’s 250 million customers don’t agree. Yes it is a meme at this point.

But it is on its way down. Tomorrow it will be third best quarter then the fourth best and so on. Apple is no longer a $1T company. In fact Microsoft surpassed it at one point of memory serves me correctly.

 

[Radon87000]

In various cases yes, in some others not as much, but that's kind of how things work. In most cases though the figuring out aspect of it all didn't just simply come from nothing more than just his imagination, as all kinds of information, including observations and data of the market, consumers, and various other details would play a role in it all to one degree or another.

There was no market data of any sort being used when iPhone was invented.

 

[C DM]

Steve Jobs knew what people wanted before they did. He accurately gauged customer requirements without market surveys or emails. Tim Cook needs e-mails to tell him how his products should be designed. The iPhone wasn’t a result of customer feedback or emails. People would have been happy to remain with those keyboard Blackberry phones.

Considering the times Steve Jobs got into things that didn't pan out, seems like he wasn't accurate in all cases by far. We also have no idea of what could have been used by him to gauge the market and consumer desires. Nor do we somehow know that all that is involved when it comes to Tim Cook is just emails. We don't know if people would have been happy to remain with Blackberry phones either.

Basically, quite a few assumptions being stretched out to extremes, while the reality, as usual, is far more nuanced and falls somewhere between the extremes.
[doublepost=1551160476][/doublepost]

There was no market data of any sort being used when iPhone was invented.

You are trying to say or imply that things just essentially magically came up on their own without consideration of what was out and how people were using it and what could improve or change things? The question pretty much speaks for itself.

Seems like in some unnecessary and unrealistic attempts to do essentially nothing more than to put Tim Cook down by placing Steve Jobs on some sort of an imaginary pedestal, the hyperbolic stretching of logic is only undermining any actual meaningful points that might be present somewhere, as is usually the case.

 

[I7guy]

But it is on its way down. Tomorrow it will be third best quarter then the fourth best and so on. Apple is no longer a $1T company. In fact Microsoft surpassed it at one point of memory serves me correctly.

Yes and Apple continues to make in a quarter what Microsoft makes in a year. Apple is a huge revenue generating machine precisely because they got their customer based nailed. So next quarter if the pull in $83b apple will be doomed because they made less.

People have to reorient their thinking or dump apple stock.

 

[JTBing]

Steve Jobs knew what people wanted before they did. He accurately gauged customer requirements without market surveys or emails. Tim Cook needs e-mails to tell him how his products should be designed. The iPhone wasn’t a result of customer feedback or emails. People would have been happy to remain with those keyboard Blackberry phones.

TIL that listening to customer feedback is the same as needing “emails to tell him how his products should be designed.” My goodness, do you people even read your own tripe before you post it?
[doublepost=1551183639][/doublepost]

There was no market data of any sort being used when iPhone was invented.

Oh, okay.

 

[I7guy]

There was no market data of any sort being used when iPhone was invented.

Have any proof of this “opinion”.

 

[Radon87000]

Considering the times Steve Jobs got into things that didn't pan out, seems like he wasn't accurate in all cases by far. We also have no idea of what could have been used by him to gauge the market and consumer desires. Nor do we somehow know that all that is involved when it comes to Tim Cook is just emails. We don't know if people would have been happy to remain with Blackberry phones either.

Basically, quite a few assumptions being stretched out to extremes, while the reality, as usual, is far more nuanced and falls somewhere between the extremes.

Yes Steve Jobs unlike Tim Cook experimented with products and not all of them were record smashers but that's the point I am trying to make. Jobs didn't rely on emails or market research. He tried to gauge customer sentiments before the fact. What exactly has Tim Cook done since he took over? Apple Watch was essentially a reply to Android Wear. It was positioned as luxury do-it-all device and suddenly Apple figured out its purpose only after the customers told Apple. Apple doesn't even support sleep tracking on its latest AW which is something Android has been doing for a long while. NOW after the customers told him this, its getting supported next year.
Jobs knew the purpose of the iPhone and iPad since its creation.

There was absolutely nothing on the market which remotely resembled iPhones when they were invented. Remember the Ballmer laugh? iPhone rendered all devices obsolete when it entered the market. Did customers write to Jobs on what the iPhone should be aimed at?
[doublepost=1551291512][/doublepost]

Yes and Apple continues to make in a quarter what Microsoft makes in a year. Apple is a huge revenue generating machine precisely because they got their customer based nailed. So next quarter if the pull in $83b apple will be doomed because they made less.

People have to reorient their thinking or dump apple stock.

It didn't take long for Nokia to topple from its record breaking position
[doublepost=1551291638][/doublepost]

Have any proof of this “opinion”.

https://www.businessinsider.com/why-steve-jobs-created-the-iphone-2017-6?IR=T

""It began because Steve hated this guy at Microsoft," Forstall said. "Any time Steve had any interaction with the guy, he'd come back pissed off."


https://www.ft.com/content/3f482e18-5814-11e7-80b6-9bfa4c1f83d2

The iPhone backstory: it was all about Steve Jobs' grudge

 

[I7guy]

...It didn't take long for Nokia to topple from its record breaking position

And Samsung could fall equally as fast. What’s your point?

https://www.businessinsider.com/why-steve-jobs-created-the-iphone-2017-6?IR=T

""It began because Steve hated this guy at Microsoft," Forstall said. "Any time Steve had any interaction with the guy, he'd come back pissed off."


https://www.ft.com/content/3f482e18-5814-11e7-80b6-9bfa4c1f83d2

The iPhone backstory: it was all about Steve Jobs' grudge

It’s a low bar of what constitutes unequivocal proof.

 

[C DM]

Yes Steve Jobs unlike Tim Cook experimented with products and not all of them were record smashers but that's the point I am trying to make. Jobs didn't rely on emails or market research. He tried to gauge customer sentiments before the fact. What exactly has Tim Cook done since he took over? Apple Watch was essentially a reply to Android Wear. It was positioned as luxury do-it-all device and suddenly Apple figured out its purpose only after the customers told Apple. Apple doesn't even support sleep tracking on its latest AW which is something Android has been doing for a long while. NOW after the customers told him this, its getting supported next year.
Jobs knew the purpose of the iPhone and iPad since its creation.

There was absolutely nothing on the market which remotely resembled iPhones when they were invented. Remember the Ballmer laugh? iPhone rendered all devices obsolete when it entered the market. Did customers write to Jobs on what the iPhone should be aimed at?
[doublepost=1551291512][/doublepost]

It didn't take long for Nokia to topple from its record breaking position
[doublepost=1551291638][/doublepost]

https://www.businessinsider.com/why-steve-jobs-created-the-iphone-2017-6?IR=T

""It began because Steve hated this guy at Microsoft," Forstall said. "Any time Steve had any interaction with the guy, he'd come back pissed off."


https://www.ft.com/content/3f482e18-5814-11e7-80b6-9bfa4c1f83d2

The iPhone backstory: it was all about Steve Jobs' grudge

Seems like all of that is essentially in line with what I brought up.

 

[kdarling]

"According to people familiar with how the process works, Cook has an assistant whose job it is to read the mail, forward some to him for personal attention, and share others to a group distribution list of executives on the relevant teams."

Heh. Choosing which emails influence Apple product direction, theoretically makes that assistant one of the most powerful people in the entire company!