Nope. I chatted, then Called, then chatted again. Full story soon.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Damage to Edges of Magic Keyboard
- Thread starter DiamondarBoss
- Start date
- Sort by reaction score
FULL STORY:
So I chatted with Apple Support. They were willing to replace it, but without Express Replacement. I wanted Express Replacement, but they couldn’t find my AppleCare+. They then scheduled a Callback, and Apple Support Called me. So, I got them to replace it for $49. But when I went to pay, I realized that the person on the phone must have misheard me and was sending me a Smart Folio! But I had already ended the call. So, I make another Chat session, then explain the problem. He was very understanding, and corrected it to the Magic Keyboard. I then said, use a AppleCare+ Claim. (I didn’t tell him why, but it was so that when I mailed the Keyboard back they didn’t consider it a manufacturing defect and tried to charge me $300. Even if it was ”Not” a manufacturing defect, I would only get charged $29. It’s confusing.)
Hopefully I’m good. Crossing my fingers.
@Namara
So I chatted with Apple Support. They were willing to replace it, but without Express Replacement. I wanted Express Replacement, but they couldn’t find my AppleCare+. They then scheduled a Callback, and Apple Support Called me. So, I got them to replace it for $49. But when I went to pay, I realized that the person on the phone must have misheard me and was sending me a Smart Folio! But I had already ended the call. So, I make another Chat session, then explain the problem. He was very understanding, and corrected it to the Magic Keyboard. I then said, use a AppleCare+ Claim. (I didn’t tell him why, but it was so that when I mailed the Keyboard back they didn’t consider it a manufacturing defect and tried to charge me $300. Even if it was ”Not” a manufacturing defect, I would only get charged $29. It’s confusing.)
Hopefully I’m good. Crossing my fingers.
@Namara
You should not have to use an Apple Care claim due to Apple selling a poorly constructed product.
Well, it was DiamondarBoss' choice to do that, but you know that you can still accidentally damage what you might consider to be a poorly-constructed product. Poorly constructed is subjective.
I used it because I didn’t want to send my damaged keyboard to them and have to wait for them to ship it back. The iPad is my main “Computer”, and I wanted to get the replacement keyboard before I sent mine back.
Also, if they considered the Manufacturing Defect as “Accidental Damage”, then I didn’t want $300 gone from my bank account. That might be something Apple would do.
Yes, I’m not happy about using a claim. But that’s why it’s there. I have 1 left until next August, then I get 2 again.
If you're using a claim, why would it matter if it's an accidental damage or not? Doesn't AppleCare cover any damages, accidental or not? Like shouldn't you only get charged $29 for either?
Well I used it so that even if they think I broke it (I didn’t), they would charge me $29 instead of $300. It’s complicated.
Well, if you have luck like mine, they would have denied it because of the tiny ding on it from when it fell and then said it was due to the fall, even though you know better. They’ve done it before to other people with their iPhones. Sad, but true.
Just removed dbrand skins from Magic Keyboard. Was painful (emotionally), as they were only a little bit over 20 days old and they cannot be reused anymore. Anyways, they won’t accept it back with the skins on. I actually am enjoying the keyboard without the skins. Less slippery. Maybe with my replacement I’ll get more skins. Maybe not.
rip
rip
That is why I wrap everything in bubble wrap before use. It makes it harder to use but, it keeps my stuff safe and is a fun conversation starter.
Magic Keyboard skin v2? 😂That is why I wrap everything in bubble wrap before use. It makes it harder to use but, it keeps my stuff safe and is a fun conversation starter.
Couldn't you, then, just break the keyboard in half and get a replacement for $29?
I'm confused now on AppleCare hahah. I thought each time you used an incident - accidental or not - that it would all be lumped under as an incident....
Is AppleCare only activated on NON-accidental incidents?
No, no. This would be under warranty. They wouldn’t touch my AppleCare. But, because I wanted the Express Replacement Option, I used a Claim because Express Replacement is included in AppleCare and to use it you have to use a Claim.
Also included in that Claim, if they thought that my keyboard’s damage was not a Manufacturing Defect (even though it is), instead of debiting the $300 they have on a Authorization Hold from my Card, they would release that hold, and charge me $29.
Like I said, it‘s complicated lol.
If I accidentally throw my Keyboard off the Burj Khalifa, then yes they would also use a claim and I would pay $29.
The term "accidental damage incidents" only applies to repair/replacements requests due to accidental damage handling (ADH). Applecare+ overall covers repairs and tech support.
Look at the What Is Covered section of this US version of Applecare+ for iPad (for purchases 10/2020 and after; there are earlier versions for earlier purchases).
Regardless of what you're requesting for service, anything you request for repair/replacement service is a claim. I think you're confusing the term "claim" with using an "accidental damage handling" incident.
My replacement keyboard is in my City. I don’t know why it wouldn’t be delivered tomorrow, it still says Monday delivery unfortunately.
Well, who knows, if he's in the same city, maybe you'll run into him at the coffee shop tomorrow. (sorry, I need sleep, does it show?)
My replacement case came today. Old one sent back to Apple via fedex as well. $333 hold on my card, but they had the replacement to me in 2 days and I never had to leave the house.
I had previously sent pictures to Apple support, And they agreed that it was a manufacturer defect. I did not have to use Applecare+ claim and I still got express service.
im very happy with the way Apple has handled this.
I had previously sent pictures to Apple support, And they agreed that it was a manufacturer defect. I did not have to use Applecare+ claim and I still got express service.
im very happy with the way Apple has handled this.
Attachments
Cool! I just sent mine back to Apple a few hours ago. Let’s see when or if they remove the hold from my card.
So they obviously have a problem with the manufacturing/ quality of this product. Unfortunate for a new and pricey accessory.