YOu really stretching that
I don't think they do except for a few parts, like starter, alternator, transmission, but those are more re-built than re-furbished?
I'm not sure he really knows what's he's talking about.
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Danish Court Rules Apple Must Replace Man's iPhone With New Rather Than Refurbished Model
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I'm not sure he really knows what's he's talking about.
I realize we are in a different world than even a decade ago, however people used to have to send in computers, TV sets, appliances and other devices for Repairs, as opposed to getting an immediate exchange.
I believe Apple is entitled (in the US and perhaps other countries) to repair the device, and not offer an immediate replacement like they do under limited 1 year warranty. This means the phone would need to be shipped to Apple's Repair facility, repaired, then shipped back to the customer. I hope they don't revert back to that practice as I personally like having immediate replacements available.
Apple (in the US) is quite clear on what they can / will do for warranty coverage.
Apple Computer said:
In their case they offer a sellable device that is often in better condition than the device being dropped off for service (typically zero scratches, dings, or any signs of use). I agree it would be a good gesture to replace everyone's device with a new retail boxed device, however it appears that their warranty is clear as to what they are responsible for, and their customer satisfaction scores appear to indicate that their system is usually well received.
Excellent. I hope this becomes the norm. If I've paid full price for an Apple product, and because of quality control issues it needs replacing - the fault lies with Apple and they must give me a brand new device.
Chips wear out. I don't want used ones.
Chips wear out. I don't want used ones.
The phone that got turned in (for whatever warranty reason), was not new, therefore it did not have the same value as a brand new iPhone. Apple does not sell refurb iPhone, but they also don't sell used iPhones either, which is what this gentleman's iPhone was? iPhones, like most products, lose value as soon as you walk out the door of the store, because they're no longer new.
If this were a matter of buying an iPhone one day, then having to return it the next day because of some internal failure, then there would be more of a case to getting a new phone, but I don't believe that is what we're talking about.
This is news, and obviously so.
It's a problem because it will incite other countries to wonder if they're getting a raw deal, or at least see if it can give them a bargaining chip with Apple. I suspect a lot of those refurbished phones are the trade-ins (trade-up phones) on the programs offered by the cellphone carriers and Apple. Some models of trade-in phones can fetch over $300 in trade-in value and are big incentives for people to make the leap to the next model.
If countries start frowning on re-furbished phones, it could really upset the iPhone ecosystem
Apple offers the same warranties and protections on refurbs as they do new. So I have a hard time seeing the difference - especially for a replacement. Additionally, once that box is opened, the phone is now 'used' and no longer 'refurbished'. And it would have the same value as any other same-spec phone out there, based on its condition.
Returned items would still need to be gone through to make sure that anything like scratches are gotten rid of before being used as a refurbished product. They would also test for functionality as customers could be dishonest if they buy it, open it up (in the case of the newer phones, that could break a seal), do whatever to internal parts, seal it up to look new, and then return it.
In the case of Apple, I don't feel like I need to be protected from them sending me what is essentially a like-new phone.
For Apple, I would consider the value to be new > refurbished > used. If you ask to exchange the device within the first 15 days (when it's new), they'll exchange it for another device. If you exchange it while it's used for a warranty repair, you are getting the device replaced with another device of a higher value than your used device has now. Your used device doesn't have the same value that your new one did.
I also think the fact that refurbs are inherently environmentally friendly is a perk, but maybe that's just me.
That is my experience.
What Apple will likely do is remanufacture the individual's phone and make them wait two weeks.
I used my phone for some period of time, then it broke/I damaged it and now I want a new phone?
Here's a novel idea. No more AppleCare in Denmark. Go third party if Available.
Refurbs are more likely to have been tested versus "brand new" which gets random sampled at the factory. So if you are talking about an actual early failure of the hardware, your bet should actually be on a refurb, as it is less likely to slip through the net in practice. Keep in mind that the expectation of new is that there will be a an early failure rate, and the point of QC and good manufacturing is to keep that failure rate under a certain percentage. Not for 0% failure rates. However, due to the nature of refurbishment, you actually have someone inspecting or conducting repairs for every unit. So worst case, it will be the same as new in terms of failure rates unless there's total gaps in the process and people aren't doing their jobs. Best case, your early failure rates should be better than new.
Now, if you are swapping for things like color tone of the screen which aren't "failures" in the eyes of the QC process, you are basically taking a chance either way. And perhaps if people skew one way or another on a particular issue, then you will have a higher risk with refurbs of getting a "yellow screen" or whatever. Assuming everyone prefers "blue screens" instead.
It's a perception thing. The refurb is in many ways superior to the original because it is more thoroughly tested than a factory fresh. And the only parts that are refurbished are ones that don't succumb to wear and/or tear (so no screens, buttons, batteries, screws, etc). It would literally be a waste not to reuse the parts they do with refurbs.
The problem is the word refurbished has a negative tinge to it. People think they're getting used iPhones. That's not really the case.
The problem is the word refurbished has a negative tinge to it. People think they're getting used iPhones. That's not really the case.
Not true.
Try selling your used phone for what a refurb costs.
Also once a refurb has been out of the box, they are all used and the purchaser can't tell a refurb from one that was sold new. I challenge you to identify a refurb Apple anything. Even the people in the store can't tell.
Yes this is true. However, since this is an iphone 4 that we are talking about in this case, it would be fair to say we are well past the 30-day DOA clause. To be extra fair we are probably well past the 1-year warranty that I quoted.
Its a perception thing, other 3rd party companies sell refurbs as well but the cases are not changed so it looks used.
It won't hurt consumers as much as you think it will. If I have a faulty Apple product, Apple can always choose to repair it. However if the repaired part continually fail, they have to replace the entire product. Apple can't choose to repair the product indefinitely.
So the phone that broke, at no fault of Apple, is supposed to be replaced with a new model because of the resale value? What was the resale value of the phone before it broke? I bet it was less than that of a refurbished model provided by Apple!!!! So now, when someone wants to upgrade, just smash your phone, get a new one and sell it as brand new. Well done. Next headline will be that Apple no longer provides Apple Care in Denmark.
That's what I mean though. Apple usually keeps some devices and parts available after it stops selling a device but the iPhone 4 is pretty damn old and the court ruled he needs a 'new' device. So is Apple on the hook to supply the lowest grade new device they have still?
From Honda's website 2017 Accord Hybrid warranty -
Page 32
Remanufactured Parts
Remanufactured parts installed by a Honda automobile dealer are covered for 3 years or 36,000 miles, whichever comes first. Some examples of remanufactured parts are alternators, starters, brake calipers, power steering racks and pumps, ABS modulators, automatic transmissions, and driveshafts. Check with your dealer to determine if a remanufactured part was used to repair your vehicle.
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Look around online. There is no single agreed upon standard definition for the term "remanufactured". This term can refer to a multitude of different processes. Refurbished is the same. Both imply they are not a finished good, which is industry slang for "brand new". Both imply something good has been done to it to make it indistinguishable from new in terms of function.
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Ah yeah totally depends on stock and status on the obsolete list.
Joe, maybe tell us what happened to his original phone and why he wants a replacement. Shouldn't assume we remember or ever knew.
75%-85% of the items in the Apple Store that are refurbished are customer returns from the retail stores and the online store. Some are demo units. Apple follows California return laws in all states to make it easy. Sometimes others are overstock service replacement devices (like all the 5th gen iPods they have up there now). But the vast majority are just open boxes items repackaged, restored, and sold off. I was involved with the process for taking retail returns and processing them for refurbishing at one point. Refurbished is a good deal. But the service parts are not always perfect, and the warranty on them is crap. There were lots of QuickSilver owners that had service boards with the defects still present. Since the defects didn't present right away most were out of warranty at the time. If someone threw a fit we could do it for free...but only if they threw a fit. Apple is VERY deceptive about its service knowledge. I suspect though that the newer service database has less access for geniuses (at least) that don't have those notes. They could cause a lot of PR damage if they got out. So I am guessing they do not put things out there to everyone anymore. A retail genus used to be able to see everything I did. Probably not anymore.
Did he use it? Or was it broken out of the box? Because if he used it, he no longer had a brand new phone, he had a used phone. Even if it broke during warranty, why would you expect the manufacture to replace those months of use?
I'm confused, if my car, under warranty, has a problem with the engine, the manufacture has to give me an entire new car? Wouldn't this be the same thing, you phone has an issue, Apple fixes by replacing the bad part, in this case every part gets replaced.
I have to say, when I get a brand new apple product and it breaks within the first year (or more with AC+) I expect a new product in return not another phone that was broken at one point and cannibalized to use the good parts in another phone. I know they are put to the test and have to pass but I still think that a ~1000 dollar consumer device should be replaced with a new device. Now, three or four years later you should not be getting a new model phone because you broke your outdated model.