Data cable falling apart - under warranty?

Discussion in 'iPhone Accessories' started by KidFresh, Jul 14, 2009.

  1. KidFresh macrumors regular

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    May 11, 2009
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    NYC
    #1
    Does Apple offer replacement for the cable which came along with my 3GS? Genius appt. needed? It's starting to rip at the iPhone plug end under normal usage.
     
  2. jav6454 macrumors P6

    jav6454

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    #2
    I think it fall under wear 'n tear. However, this early and already tearing itself. Try the Genius and see what they say. I mean, my data cable from my 1st Gen has been squashed, flattened, and pretty much every no-no handling for a cable, and it still works and is still intact (its very dirty though).
     
  3. outphase macrumors 65816

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    #3
    You can walk into an Apple Store for a swap. You can also do it online at https://selfsolve.apple.com/GetWarranty.do

    I have done it in the distant past for iPod headphones. It's quick and painless as long as you remember to return the defect cable.
     
  4. KidFresh thread starter macrumors regular

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  5. AiralynRose macrumors 6502a

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    #5
    Definitely under warranty. And I've even seen Apple replace these items (cables and iPod headphones) out of warranty.
     
  6. w3cum macrumors regular

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    Oct 12, 2008
    #6
    I have had to do this 5 times now... 4 with my 3g and 1 with my 3gs.... They are aware that the rubber seperates and they just give you a new cable
     
  7. DaGreat01 macrumors 6502a

    DaGreat01

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    Atlanta, Georgia
    #7
    I went a while ago for this same reason and the "genius" said that it is "normal" and that if it still works he won't replace it. He also pointed to the wall with all the expensive accessories. :(
     
  8. jav6454 macrumors P6

    jav6454

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  9. milani macrumors 68000

    milani

    Joined:
    Aug 8, 2008
    #9
    I just taped mine up. Maybe I will phone Apple and see what they can do. I really don't think it'll matter - it's a design flaw. If you compare the 4th gen iPod Classic USB cable to the iPhone's cable, you can see where they cheaped out. This also explains why my iPod cable is still perfect, and my iPhone cable is literally falling apart (after 1/3rd the use).
     
  10. HarrisonB macrumors 6502

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    Jun 16, 2009
    #10
    god what do you guys do to your cables? I have tons of USB and few firewire ones and have not broken or even torn one. LOL
     
  11. DaGreat01 macrumors 6502a

    DaGreat01

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    Atlanta, Georgia
    #11
    It's not us it just the way the cable was made. My cable is coming off at the ends and it hasn't moved from my nightstand. However the cables from my 4+ year old nano is fine.
     
  12. HarrisonB macrumors 6502

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    Jun 16, 2009
    #12
    That's so weird.
     
  13. DaGreat01 macrumors 6502a

    DaGreat01

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    Atlanta, Georgia
    #13
    Yea I know. If you feel what the new cable is made of and what the old one is made of you can tell that it is made of different things. It almost feels like the new cable is made of the same thing the headphone cables are made of. That soft rubber.
     
  14. HarrisonB macrumors 6502

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    Jun 16, 2009
    #14
    Ya, I have like 3 of the new cables and 4 of the old ones.
     
  15. KidFresh thread starter macrumors regular

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    #15
    Well I now have a rubber band around the exposed wiring. A drop of liquid in it will probably fry my phone while charging.
     
  16. fishmoose macrumors 68000

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    Sweden
    #16
    I had the exact same priblem got it exchanged without a question asked, which is hard to do here in Sweden.

    Apple seems to know they have a problem with the cable.
     
  17. DaGreat01 macrumors 6502a

    DaGreat01

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    Atlanta, Georgia
    #17
    No really...the wires inside are insulated...
     
  18. mrtune macrumors 6502a

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    Jun 23, 2007
    #18
    Same thing happened to me (my cable is about 9 months old). I just grabbed some super glue and glued it a little bit, and went about my business. Not worth it for me to drive all the way to the apple store for a $20 cord. It was a 30 second fix.
     
  19. fishmoose macrumors 68000

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    #19
    But it's good for Apple to get to replace them, it costs them money and then they might do something about it!
     
  20. John T macrumors 68020

    John T

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    Mar 18, 2006
    Location:
    UK.
    #20
    OP! I must admit I'm astounded at your post! You say you USB cable that came with your 3GS is "coming apart". This means the cable has been in use for, say, no more than a couple of weeks?

    Properly handled, these cables should pretty well last a lifetime. How on earth did you manage to destroy it?

    In all fairness this treatment does not warrant a new free one!!

    Sorry to be so blunt but I'm astounded on the way some people look after their possessions.
     
  21. Prospekt macrumors regular

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    Jul 5, 2009
    #21
    I know my cable hasn't moved from my nightstand and it is coming apart at the end. These cables are cheap
     
  22. mrtune macrumors 6502a

    Joined:
    Jun 23, 2007
    #22
    The thing is, they won't. Apple used to use strain reliefs on the cords which helped them to last a long time. They have since decided to use these newer style ones because they look nicer. I don't see them going back to the uglier, yet better cables any time soon.
     
  23. DaGreat01 macrumors 6502a

    DaGreat01

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    Jun 11, 2009
    Location:
    Atlanta, Georgia
    #23
    What are you talking about? It has very little to do with the way you use it. They just suck all together! Why cable started doing that about 2 months after i go it and it never moved from my nightstand.

    You can tell that it is a different material than the older USB cables that are tough.

    And i dont really see how it is "uglier" like the poster above said. I think they look the same.
     
  24. KidFresh thread starter macrumors regular

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    #24
    I won't take that chance, thank you.
     
  25. deimos256 macrumors 6502a

    Joined:
    Sep 9, 2008
    #25
    hmmm i noticed the cable that came with my 3g is torn after doing nothing more than nighttime charging, maybe ill try for an exchange. The cable that came with my rather old 30 gb ipod is running strong
     

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