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Data stops responding (WiFi & Cellular) until iPhone 6 reboot

E

eric3312

macrumors 6502
Original poster
Sep 17, 2012
498
204
This has happened a few times over the past couple of weeks.

I will pick up my phone and go to check my email or refresh a sports score. Nothing will refresh...so, I'll assume that my WiFi router needs rebooted. I'll switch to LTE to verify my assumption...but..LTE isn't working either. No data is working..I load up Weather and see that it hasn't updated for a few hours.

I reboot my phone and everything works again...WiFi and cellular data. This kind of worries me because iMessage uses data and if my wife tries to message me with some sort of emergency, will I get the message? Doesn't make me feel too comfortable.

Has anyone else experienced this issue? I did see some users state the same problem on Apple's forum but there wasn't mich else said about how to fix it.

https://discussions.apple.com/thread/6706997

Let me know and thanks in advance.

By the way, I have a Verizon Wireless iPhone 6, 16GB Space Gray
 
I'm getting the same thing happening on my cellular iPad Air. I have not found a fix for it other than turning wifi off and back on again. Everything wifi or cellular just stops responding altogether. I've rebooted router etc.. But that should not effect the cellular aspects. So in short, I assume its a bug. If my new iPhone was doing this I'd probably contact Apple.
 
Ladybug said:
I'm getting the same thing happening on my cellular iPad Air. I have not found a fix for it other than turning wifi off and back on again. Everything wifi or cellular just stops responding altogether. I've rebooted router etc.. But that should not effect the cellular aspects. So in short, I assume its a bug. If my new iPhone was doing this I'd probably contact Apple.
Click to expand...

I kind of want to contact Apple but if it's a software issue, I don't know what they're going to do. Also, my wife's iPhone 5S seems to be doing this too now. Just happened.
 
Anyone else experiencing a similar issue? Where their data connection stops responding (wifi and cellular) and a reboot of the phone is needed in order to fix?
 
In doing some research I've found that turning AirDrop off may help in this case. Swipe up on CC select AirDrop and choose "off." See if this helps!
 
mpayne2k said:
In doing some research I've found that turning AirDrop off may help in this case. Swipe up on CC select AirDrop and choose "off." See if this helps!
Click to expand...

Thank you for the response. I appreciate it.

However, neither my wife nor I use AirDrop and we both have it disabled all the time.
 
Has anyone else experienced this issue? My wife and I both experienced it (iPhone 6 and iPhone 5s) but I don't see much posted by MacRumors users.

It only happens about once a week.

I'm getting kind of worried that I'll have to make yet another trip to the Apple store. However, if other users are having the same problem, then it's probably a software glitch or something else.

Please let me know and chime in. I would greatly appteciate it.
 
This happens to my iPad Air and iPhone 6 sporadically. It's really annoying, and the only way I can fix it is turning Airplane mode on and off. I don't think it has anything to do with my settings as I set the iPad Air up as new.

As annoying at it is, it only happens maybe twice a month so it's not TOO bad.
 
Mxbzz said:
This happens to my iPad Air and iPhone 6 sporadically. It's really annoying, and the only way I can fix it is turning Airplane mode on and off. I don't think it has anything to do with my settings as I set the iPad Air up as new.

As annoying at it is, it only happens maybe twice a month so it's not TOO bad.
Click to expand...

Thank you for the response. So, both WiFi AND LTE will stop working? It won't be just one or the other?
 
This happens to me ever since I got the iPhone 6. Nothing on wifi yet, but on LTE I'll wake the phone and see it say no service. Another example is I'll send an iMessage text and it will immediately fail to send with the red arrow. And lastly apps that use data will just not load anything. For all these occurrences, a toggle of airplane mode seems to fix it. The most reoccurring one is the iMessage failure. What I can gather is the phone antenna is maybe getting "stuck" somehow when signal strength is changing? I don't know, but it's annoying and I'm sick of it happening.
 
I've had this problem on my 5s. It has only happened to me at work. The area I'm in even though it's in a city has a notorious dead space as far as Verizon signal.

At least twice I left the office for the night to find out that I couldn't call, test, or otherwise use the internet.

A restart cleared the issue both times.

Mike
 
kirkhuffy said:
This happens to me ever since I got the iPhone 6. Nothing on wifi yet, but on LTE I'll wake the phone and see it say no service. Another example is I'll send an iMessage text and it will immediately fail to send with the red arrow. And lastly apps that use data will just not load anything. For all these occurrences, a toggle of airplane mode seems to fix it. The most reoccurring one is the iMessage failure. What I can gather is the phone antenna is maybe getting "stuck" somehow when signal strength is changing? I don't know, but it's annoying and I'm sick of it happening.
Click to expand...

That's bizarre. What's weird for my issue is wifi won't work either. Neither LTE or wifi will work even though I know my wifi is working. I could see one or the other but BOTH? This presents problems as I stop getting emails from my company.

----------
Mjoshea148 said:
I've had this problem on my 5s. It has only happened to me at work. The area I'm in even though it's in a city has a notorious dead space as far as Verizon signal.

At least twice I left the office for the night to find out that I couldn't call, test, or otherwise use the internet.

A restart cleared the issue both times.

Mike
Click to expand...

Was it both wifi and cell data Internet connection that wasn't working and required a restart?
 
eric3312 said:
That's bizarre. What's weird for my issue is wifi won't work either. Neither LTE or wifi will work even though I know my wifi is working. I could see one or the other but BOTH? This presents problems as I stop getting emails from my company.

----------



Was it both wifi and cell data Internet connection that wasn't working and required a restart?
Click to expand...

Yes - both cell and wifi were out on both occasions.
 
Mjoshea148 said:
Yes - both cell and wifi were out on both occasions.
Click to expand...

I talked to Apple about this. They asked me to reset network settings which I had already done. They also asked if I restored my phone from an iCloud backup, or if it was set up as a new phone. I set my phones up as new, so that eliminated that troubleshooting step.

I sent them extended diagnostics of my device. Hardware passed with flying colors and the only thing they saw was AccuWeather and Weather Channel apps crashing a few times.

So, they have asked me now to perform a factory reset on the device using iTunes. Essentially download a fresh copy of the iOS code and install it on my device through iTunes.

My wife's phone just had this same issue tonight..she has a 5s. Internet just stopped working....Turned wifi off and got LTE...internet still not working...toggled airplane mode on and off...still nothing...reboot fixed the issue.

I really wish Apple would focus on improving their software instead of introducing this Apple Watch. I feel like it should be put on hold.
 
It happens with my iPhone 6. I can make calls but cellular data and wifi go dead. Toggling airplane mode is no help. My airdrop is off. My phone was also set up as new. Keep us updated eric3312!
 
Will do! I appreciate the responses. I'm glad I'm not the only one experiencing it.
 
I'm experiencing the same thing on my 5S. Reboot always fixes it. Luckily it only happens a couple times a week.
 
Possible Solution

My wife, son, and I all got new iPhone 6 devices in November and all 3 of us had the same issue with all data stopping for no reason, with a reboot being the only fix.

I tried resetting the network settings on the phones with no resolution, then completely wiping to factory default and restoring. Still no change. I also turned off my wifi radio to see if working only on the cellular network made a difference, and it didn't.

No matter what I tried, we would all have to reboot every morning, and multiple times during the day. It also seemed to happen more often when it was plugged in and charging or soon after being unplugged from charging.

I asked my son if he had the issue anytime he stayed over at his friends' houses, and he didn't think so. I also remembered when I was out of town, I did not have to reboot my phone either when staying at a hotel.

I'm also responsible for about 70 iPhone devices on our corporate account and none of them had been having this issue, or I would have heard about it, and my work-provided iPhone 5 works just fine, just my personal iPhone 6 that has this issue.

All of these factors eventually lead me to believe there may be some strange incompatibility with my wireless router in our house. It's a higher-end Netgear, but nevertheless, it was the one thing that my wife, son, and I all have in common.

So...I replaced my Netgear wireless router with an Apple AirPort Extreme. I figured if the issue was with the router and not the phone, installing an Apple router is going to be my best bet to eliminate the issue, and if the issue continued, then I knew we had some defective phones since an Apple router shouldn't have an issue with an Apple phone....at least in theory, but you never know with electronics.

Anyway, ever since I installed the Apple AirPort router, we have not had to reboot our iPhones. I can't tell you exactly what it didn't like about my Netgear router, but replacing it seemed to resolve the issue.

Hope this helps other people having the same issue.
 
UPDATE:

After getting a brand new SIM Card, and changing my LTE settings (Verizon) to "Voice and Data" ....the issue came back...again...this morning.

No internet connectivity through WiFi..turned WiFi off...not internet connectivity through LTE...Attempted multiple things (airplane mode, unjoin/rejoin WiFi network, etc.)...had to reboot the phone to regain network connectivity.

What piece of garbage software. So irritated...fix the damn bugs in the software...stop releasing new crap and FIX THE PROBLEMS..
 
Wonder if it's a carrier thing...seems like most people I've found with this issue have Verizon
 
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