They are indeed not "New".
Mine arrived yesterday, and the box says "As-is" (I even had to reset it because it wasn't in the initial setup mode), but it wasn't even the right model - it's reporting as a Canadian model (MQHW2C/A), though the box says it's a US model (MQHW2LL/A). They would not accept blame for this and are expecting me to cover the return shipping. 😡